danyeo":k8xbfn7p said:
If you're willing to shell out over 9k over 4 years why are you making such a big deal over 120 bucks? What does their warranty specifically state?
Come on man, that's a dick question. That's not the point either. The point is that I've never once called in for anything under warranty, but the first time I do, they don't want to support their product. That's the point. It's not $120 bucks either. You have to add $120 to the $250 I already spent on the neck. In the end, 1 faulty neck out of 20 SHOULD be covered under warranty. I only purchased it just a couple of weeks ago.
Padre Bonic":k8xbfn7p said:
If I'm not mistaken I don't think the warranty stands unless you get the neck with a finish that they apply before shipping.
That wasn't the issue here. The issue is that I never got to the point of getting warranty service because the little prick on the phone didn't believe that the truss rod was defective. The guitar was finished, strung up, and perfectly playable before it ever broke. He wouldn't even hear me out.
In that case, I have to fall back on my history with them. If I was the kind of person with a frivolous history, then that's perfectly understandable. However, if you have a consistent customer who has never ever called in a warranty claim, then they at least deserve to be heard out. It made no sense that after so many purchases in a four year span that I would suddenly call them up with something frivolous. It's common sense man. Warmoth FAILED to support their customers. I warn anyone buying Warmoth because they do not care about the customer one bit.
SpiderWars":k8xbfn7p said:
Padre Bonic":k8xbfn7p said:
If I'm not mistaken I don't think the warranty stands unless you get the neck with a finish that they apply before shipping.
That's what I thought too but I don't see how that would affect the truss rod. Sucks that it broke.
Fortunately, I've been able to recover the guitar because I can still do all the adjustment from the heel. It just makes things a lot more complicated because you have to remove the neck, put on strings, remove the neck, put back on the strings, etc... before you finally get the tension right - with that gauge of strings. If you change string gauge, you have to repeat the process.
Normally, you make the big adjustments with the heel. The side adjust is only for finer adjustment. However, the side adjust saves you from having to remove the strings and neck to get it just right.
As far as I know, I can replace the adjustment nut, but there are two problems. The first would be that I have to find a drill bit long and skinny enough to pierce the broken threaded piece so I can remove it, or some other technique. Second, I can't find where to buy the nut or even the Gotoh side adjust mechanism anywhere. It's not even on Gotoh's website. It must be a Warmoth exclusive or something.
In any case, it's restored, but without the side adjust. It doesn't really matter because as long as I don't change the string gauge, I won't have to adjust the truss rod for years. I can simply insert a maple dowel where the nut goes and done. For now, I'll see if I can find a nut somewhere before I go with a permanent solution.
I was playing it last night by the way. Oh man, it's so luxurious. The action isn't as low as it needs to be because I leveled and dressed the frets before the bolt snapped. It immediately bowed the neck, so that kind of threw the leveling off. I have to go back and tap the frets with a fret hammer to make sure they didn't get loosened, then level and dress the frets again before I can get the action perfect like before. However, since I just put new strings on it, I'll just play it as-is for now.
