Lycanomics":2e4h14ls said:
I'm sharing this because I'm about at my wits end trying to resolve this, so perhaps you guys may have advice. I bought a Rebel 20 over two years ago. It took a crap after about a month. After trying to find someone local to help repair it, and contacting Egnater who suggested I ship it off to their California facility which I really, really did not want to do (you'll see why soon), I ended up taking it to a shop in Sacramento. The tech explained the transistors had melted, his opinion was that they were terribly inferior parts. He replaced them with US made transistors. Nothing. Ordered factory spec transistors. Nothing. Last resort was to send it away...I begrudgingly agreed knowing I have a better chance passing legislation than getting the unit fixed in a timely manner at the "main facility". Last time I heard anything was September of last year. I'm slowly crossing the threshold from kind patience to reckless frustration. Listen, I worked for two years to save enough to get the amp setup in the first place, just so you understand how...I suppose..."gipped" I'm feeling to finally get the thing, then lose it. Its mad. Thus far Egnater customer service has been mute. If you can suggest another course of action I haven't thought of, I'd very much like to hear it. Thank you.
You have EVERY right to be upset.
I see Bruce responded to you via email.
But honestly, why does it need to take an email on a website, with negative consequences towards Egnater's reputation, for someone at Egnater to respond? That's a rhetorical comment, as I'm not seeking an answer for that, as it's clear there is no good answer for that.
I will say this though, the tech you took it to the first should give you back any money he took from you.
He diagnosed what he thought is the problem, only to discover he was wrong.
Well, any tech worth his soldering iron and meter needs to own up to what they don't know and stop playing electronic technician, especially while having a negative opinion on parts quality.
Seems clear that he and his diagnosis was wrong.
Plus, he didn't fix it even after he replaced the parts that he told you were bad and of poor quality.
I hope you get a real and FAST solution to your amps problems from Bruce Egnater.
Egnater's reputation needs some serious repair, as do a number of amps sitting at their repair center.
As I've said before, my experience with Egnater has been both good and bad.
My first Egnater was the Rebel 30 and it has problems. I accept it though because any product can have a problem.
True quality and customer service is in how a company responds to customers product troubles and to customers inquiries.
A customer deserves a relatively quick response. Even if the product can't be fixed that minute or that day, a customer still needs the courtesy of a quick response. That goes a LONG way to making a customer feel better about the product and company they bought in to.
I returned the Rebel 30, luckily it was within the 30 day return with Guitar Center. I actually had 60 days because I had bought the extended warranty.
Still I really loved the tones from the Rebel 30 and really wanted an amp that can deliver those tones along with some high gain as well. That's why I gave Egnater another shot and bought the Vengeance.
It's a really great amp and it's been flawless in operation from day 1 with not even a single issue since then.
I hope your amp gets fixed and you get to enjoy the great tones that the Rebel can give.
Let us know how it turns out.