Peter Diezel
Well-known member
A customer sent me this email .............
Peter and James,
All too often in the modern day world of big business and multi-national companies, customers are left feeling that they are not important, but merely another order book entry in a computer file that charts the woeful success of big name, impersonal brands.
On Friday, just hours before I had an important gig in London, I was reminded how important it is to support boutique manufacturers and distributors who really value the products they make, the reputation they earn and the customers they get. It is with great thanks to yourselves that a simple glitch in one master/channel pedal was overcome with rapid speed that underlines how good your customer service is. If it hadn't been for the ethos prevalent in your company, I would have been unable to use my Diezel Einstein rig to its full glory that Friday night. As soon as I realised the cable on the box was 'shorting' I called Diezel in Germany. I didn't expect much to be done - it was after all just four hours before I went on stage. I envisaged a gig where I would struggle to be creative as I tried to manage my sound by using my hand to flick the switches on the head to change channels and get that boost for solos, instead of using the pedal stress-free.
But, I was dealing with Diezel. Peter Stapfer in Germany immediately put me in touch with James, the distributor based in London, who stopped at nothing to ensure that - and forgive the cliche - the show must go on. Without quibble or question, a new master/channel box was provided. In fact, it was actually personally delivered to me. It arrived in time for me to check it and breathe a deep sigh of relief that my rig would be operating at the same optimum level I had become accustomed to.
I was, to be honest, utterly astonished. I had to pick myself up from the floor. We are all too used to bureaucratic, box-ticking, cross-checking salesman who will stop at everything to ensure they don't provide customer satisfaction. At the gig (where the Einstein was the star of the show) I took a great deal of pleasure in telling other guitarists there the kind of first class treatment I had received from Diezel. They, like me, were astouned. I joked that I imagined that level of concern was something reserved only for the big names where promotional contracts secure such attention to detail. Even my girlfriend, a typical long suffering lady who nods politely when her guitarist boyfriends witters on about gear, appeared sincerely shocked that companies existed in 2010 that cared about customers to such an extent.
I can't thank both of you enough for making my experience with your gear so first class. It's great to know that the sound your amplification delivers is second to none, and that your customer service is equal to that impeccably high standard.
Yours,
Steve
Peter and James,
All too often in the modern day world of big business and multi-national companies, customers are left feeling that they are not important, but merely another order book entry in a computer file that charts the woeful success of big name, impersonal brands.
On Friday, just hours before I had an important gig in London, I was reminded how important it is to support boutique manufacturers and distributors who really value the products they make, the reputation they earn and the customers they get. It is with great thanks to yourselves that a simple glitch in one master/channel pedal was overcome with rapid speed that underlines how good your customer service is. If it hadn't been for the ethos prevalent in your company, I would have been unable to use my Diezel Einstein rig to its full glory that Friday night. As soon as I realised the cable on the box was 'shorting' I called Diezel in Germany. I didn't expect much to be done - it was after all just four hours before I went on stage. I envisaged a gig where I would struggle to be creative as I tried to manage my sound by using my hand to flick the switches on the head to change channels and get that boost for solos, instead of using the pedal stress-free.
But, I was dealing with Diezel. Peter Stapfer in Germany immediately put me in touch with James, the distributor based in London, who stopped at nothing to ensure that - and forgive the cliche - the show must go on. Without quibble or question, a new master/channel box was provided. In fact, it was actually personally delivered to me. It arrived in time for me to check it and breathe a deep sigh of relief that my rig would be operating at the same optimum level I had become accustomed to.
I was, to be honest, utterly astonished. I had to pick myself up from the floor. We are all too used to bureaucratic, box-ticking, cross-checking salesman who will stop at everything to ensure they don't provide customer satisfaction. At the gig (where the Einstein was the star of the show) I took a great deal of pleasure in telling other guitarists there the kind of first class treatment I had received from Diezel. They, like me, were astouned. I joked that I imagined that level of concern was something reserved only for the big names where promotional contracts secure such attention to detail. Even my girlfriend, a typical long suffering lady who nods politely when her guitarist boyfriends witters on about gear, appeared sincerely shocked that companies existed in 2010 that cared about customers to such an extent.
I can't thank both of you enough for making my experience with your gear so first class. It's great to know that the sound your amplification delivers is second to none, and that your customer service is equal to that impeccably high standard.
Yours,
Steve
