Thanks for your note here Trace. I didnt mean any disrespect, your reputation is good with alot of people and think you are great guy and company but I have to honest with my experience.
I appreciate you voicing your experience as it gives us the opportunity to address your concerns. Our customers are very important to us as we are here because of our customers and I would like to do what ever it takes to make you happy.
Thats one thing I cant figure out about these forums.... people tend not to say trully what they think sometimes for fear making someone mad or losing a sale. I understand that on one level but for me.... I want to know the good along with the bad. I have read many good things about your amps and Pete Laramee, who hangs here and I respect him a ton, he loves his Marshall you guys modded. So my view isnt completely jaded, that said when Im looking at certain amp I want to know the good and bad so I can make an informed decision. You say you guys fixed that sitution and given you reputation Id take that to the bank. The thing that whole sitution spoke of the most of was the seller who to his credit did take the amp back and it was you who made it right with him but an amp that amp was sent out sounding really bad and by no means should have been IHMO.
I'm apologize if I did not articulate this properly in my prior post;
The amp did in fact sound fine/just as it should and it was working 100% perfectly when it was shipped (see prior post). It would not have been shipped otherwise as no good would ever come from that. Naturally we would prefer that this never occurred but as it did the very best thing we can do is stand behind our product 100% and make it right, which is what we did.
I just had to be honest with my experience so someone could at least see that I had an issue that one time but that you took care of it and that can sway people either way but at least they have that knowledge and it's just not whipsered in background so they never know.
Again I appreciate you voicing your experience and you are certainly no wrong for doing so. Customer feedback is very important to us and I would much rather have the opportunity to address it than have it whispered about in the background
Again no hard feelings and wish you all the luck. You obviously are making some great amps as some great pro's are using them.
I am glad I had the opportunity to address this. Have yourself a great Friday and an even better weekend!
Thanks again
Trace