d¡Help dating Egnater Rebel

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jemjulio

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Hey everyone!

Unfortunately our friend Alex at Egnater wont answer this question, so I'm relying on the "knowledge of the people" :)

My serial number is:
RBL30112-07101110

Can anyone confirm when this was built?
I guess that a reasonable assumption could be 7th amp built on 10th july 2010?
Or the 111th amp in July 2010? :confused:

However I look at it it seems to be built in 2010, which would be bad news.
But I need to confirm first before I come forward with my issue.


Thanks
Peace
 
bump for someone from egnater spending 10 seconds to decipher this- I asked the same question with no response awhile back.
 
Why is 2010 bad news? I would guess July 2010 too looking at that number. Mine starts with 0909 so I have always guessed its Sept 09 build.
 
Hey!

Well, I was hoping to have confirmation on the date before bringing the issue up, but the fact is, it isnt getting answered here either and whichever way I look at the s/n, it seems built after April 2010.
I bought mine in June this year online and I got the impresion they had just received it when they shipped it. Not old stock.
There has been a lot of talk about the quality of these amps and the tubes they ship with.
I too had to change the 6L6's as they crackled a lot.
Egnater have defended fiercely their commitment to qualty control in reference to these issues, but if the following is correct they are over their heads.

You are probably familiar with the D.I problem some of the units have. Some users report that after a few hours the signal weakens and distorts. I usually dont even get the few hours. Sounds absolutely terrible.

I googled the issue and found what seemed to be the answer. A missing 2.7M resistor.
The guy that informed had a document from Egnater that explains this:

http://www.flickr.com/photos/70908979@N06/6413562491/

It refers to an attached PCB diagram. He told me he had been unable to get the missing document from them and eventually came across a couple of pictures that explained the fix. Well, more than explaining the fix, it shows were the resistor goes.
These pics:

http://www.flickr.com/photos/51451517@N04/4731834828/

http://www.flickr.com/photos/51451517@N ... otostream/

So, it seems this is what I need to do to fix my problem.
However I thought I should hear it from Egnater. So I used the form on the website to explain. No reply.

After a while I read some posts on here and picked up Alex's email. Egnater training manager.
I explain the issue. He tells me its under warranty, send it in.
I explain I live on an island, and I bought it in the US.
He informs me that therefore warranty void.
I tell him I'm cool with that, just give me instructions on how to repair.
At this point I ask hin when was mine manufactured. This question is ignored.

He sends me the two docs.

This is the diagram previously missing. Not a great explanation really.

http://www.flickr.com/photos/70908979@N06/6413594533/

I ask again for my date. Nothing.

My fear is that since the document's date is 25 April 2010, they have been knocking out amps with a known fault well after the issue was diagnosed.
Now, that is bad QC.

I do love the amp and if I'm mistaken then I truly apologise, but it seems like putting 2 and 2 together.

Peace

Julio
 
I have heard about the D.I. problem. I'm pretty sure it's an issue with my amp but I don't use the D.I. a lot so I haven't experienced this first hand... but it's certainly in the back of my mind. Is this something that happens only when you are in Silent Record mode? Or does it happen when you have the amp in play with the XLR running to the PA instead of using a mic? or both circumstances? I'm curious about this.

But anyway it does sound like that is your problem. I agree it would be nice to know if they did change production and fix the issue and at what point or date by serial number..which ones are fixed... at least then you would know if there could be an issue down the road say if you ran into a situation when you need the DI for an extended period of time...or you could definitely know the cause of your problem without tearing the amp apart to find this resistor.

Anyway, thanks for linking those photos... If I knew a good tech in my area I'd probably look into this... but right now it's not something I want to ship the amp to have it worked on

But anyway could you let me know if this is a silent record only issue or anytime you have the D.I. running?

thanks

Rob
 
jemjulio":2z4owodl said:
Hey!

Well, I was hoping to have confirmation on the date before bringing the issue up, but the fact is, it isnt getting answered here either and whichever way I look at the s/n, it seems built after April 2010.
I bought mine in June this year online and I got the impresion they had just received it when they shipped it. Not old stock.
There has been a lot of talk about the quality of these amps and the tubes they ship with.
I too had to change the 6L6's as they crackled a lot.
Egnater have defended fiercely their commitment to qualty control in reference to these issues, but if the following is correct they are over their heads.

You are probably familiar with the D.I problem some of the units have. Some users report that after a few hours the signal weakens and distorts. I usually dont even get the few hours. Sounds absolutely terrible.

I googled the issue and found what seemed to be the answer. A missing 2.7M resistor.
The guy that informed had a document from Egnater that explains this:

http://www.flickr.com/photos/70908979@N06/6413562491/

It refers to an attached PCB diagram. He told me he had been unable to get the missing document from them and eventually came across a couple of pictures that explained the fix. Well, more than explaining the fix, it shows were the resistor goes.
These pics:

http://www.flickr.com/photos/51451517@N04/4731834828/

http://www.flickr.com/photos/51451517@N ... otostream/

So, it seems this is what I need to do to fix my problem.
However I thought I should hear it from Egnater. So I used the form on the website to explain. No reply.

After a while I read some posts on here and picked up Alex's email. Egnater training manager.
I explain the issue. He tells me its under warranty, send it in.
I explain I live on an island, and I bought it in the US.
He informs me that therefore warranty void.
I tell him I'm cool with that, just give me instructions on how to repair.
At this point I ask hin when was mine manufactured. This question is ignored.

He sends me the two docs.

This is the diagram previously missing. Not a great explanation really.

http://www.flickr.com/photos/70908979@N06/6413594533/

I ask again for my date. Nothing.

My fear is that since the document's date is 25 April 2010, they have been knocking out amps with a known fault well after the issue was diagnosed.
Now, that is bad QC.

I do love the amp and if I'm mistaken then I truly apologise, but it seems like putting 2 and 2 together.

Peace

Julio
Click to expand...


Julio, very sorry no one answered you over the weekend on this, but it was a holiday weekend and everyone was off work for a long weekend. When we found the DI output issue, it was changed in production, so no we do not keep manufacturing faulty products when something is found. We address these things immediately for all future production of the product. Are you saying your DI sounds bad right away when you are using it? Because that will not be the fix you are discussing above. The resistor we added in, is for people who lose volume and have some added distortion when they are using the DI for prolonged periods of time. I do not have the information about the date code off hand, but I will find it out for you. I should clear something up though. Amps can be in stock at our warehouse for quite some time after they are produced(and given a serial number). Warranties are figured out from purchase date at a store, not by production date, since we obviously do not produce specifically for each order we receive, and we must have stock on the shelves. Regarding the DI volume thing though, the reason why a lot of you have never experienced it, is because most people will not use the amp in the way that will bring this issue up. The fix was made(and added into production) for the small percentage of customers who do in fact use the DI for extended periods of time.

Edit: Just checked and your date code is July 2010
 
Thanks for replying.
JeepGuy04":n7ijoi0a said:
I have heard about the D.I. problem. I'm pretty sure it's an issue with my amp but I don't use the D.I. a lot so I haven't experienced this first hand... but it's certainly in the back of my mind. Is this something that happens only when you are in Silent Record mode? Or does it happen when you have the amp in play with the XLR running to the PA instead of using a mic? or both circumstances? I'm curious about this.

But anyway it does sound like that is your problem. I agree it would be nice to know if they did change production and fix the issue and at what point or date by serial number..which ones are fixed... at least then you would know if there could be an issue down the road say if you ran into a situation when you need the DI for an extended period of time...or you could definitely know the cause of your problem without tearing the amp apart to find this resistor.

Anyway, thanks for linking those photos... If I knew a good tech in my area I'd probably look into this... but right now it's not something I want to ship the amp to have it worked on

But anyway could you let me know if this is a silent record only issue or anytime you have the D.I. running?

thanks

Rob
Click to expand...
In order to answer you I am putting it through another test.

I turned it on at 18.45 and after an hour its still running fine. :confused:
This is uncommon though.
Once it kicks off I'll let you know. I'm pretty sure if affects both "settings" though.

Ian Egnater":n7ijoi0a said:
Julio said:
I'm not sure I'm understanding.
Do you think this must be a different issue on the same feature (oh dear...), because of the different symptoms or because it was built in July 2010 and therefore must have had the resistor added already?
The document was created beginning of May 2010. Can I assume that before creating this document the factory was informed? When did the resistor get "added into production"?

Thanks for the support.

Peace

ps- 20.00H amp still on and sounding great. Btw, I think the DI sounds very nice when it works.
Click to expand...
Click to expand...
 
Well this is uncanny....

The test eventually yielded its distorted results at around 10 pm.
It was too late to test if the amp+ D.I mode also distorts. Testing again now Jeepguy04.

I must admit Ian you are right. If it had always acted like this I either would not have noticed or could have lived with it.
But the reality is it doesnt usually take that long.

Lets be honest. If I open the amp up the 2.7M resistor isnt going to be there, is it?

Sometime you just have to accept there was a screw up. Happens to us all.

Peace
 
Maaan...
This is getting so wierd.
I turned it on at 11 am. Its now 3 pm and still sounding fine. :scared:

I'm at a total loss as to why this is happening now when before I couldnt get any decent tone at all.

If it hadnt happened so many times I would be doubting it ever happened at all!

Will keep you posted on final outcome.

Peace
 
Ok. I have some results.
Today after about 20 mins the DI started distorting while it was on amp + DI mode.
So the answer to your question is yes it does.

To recap, sometimes it sounds great for hours, sometimes for minutes. Switching it off doesnt seem to do the job either.


So Ian, can you please instruct me what to do? I cant trust to gig it like this.

Peace
 
try putting the amp on standby-then back to silent record-also wiggle or check your cable connections. I recorded my rebel for 4 hrs direct to my tascam with great results.
 
jemjulio":27mfwd7k said:
Well this is uncanny....

The test eventually yielded its distorted results at around 10 pm.
It was too late to test if the amp+ D.I mode also distorts. Testing again now Jeepguy04.

I must admit Ian you are right. If it had always acted like this I either would not have noticed or could have lived with it.
But the reality is it doesnt usually take that long.

Lets be honest. If I open the amp up the 2.7M resistor isnt going to be there, is it?

Sometime you just have to accept there was a screw up. Happens to us all.

Peace
Click to expand...

Julio, I do not directly deal with the manufacturing, nor do I have the exact dates of production changes in front of me, so I cannot tell you if the 2.7M resistor will 100% be in your amp. Have you talked to our customer service guys about getting this serviced yet? As you said, you don't have a warranty due to purchasing it here and taking it home to another country, but they would be able to help a tech troubleshoot the amp. Is there any variables in your testing though? It's a little strange that sometimes it doesn't work at all, and other times it is fine for hours of playing. By variables, I mean are you doing different settings, or going direct to different devices? Different guitars or cables even? As you know, it's very difficult to troubleshoot via the internet without the amp in front of me, especially with something intermittent. If you want to e-mail me directly at Ian@egnater.com, I will see your questions much quicker also. I just don't get a chance to check all the forums daily usually.
 
Ian Egnater":3neax0qj said:
Julio, I do not directly deal with the manufacturing, nor do I have the exact dates of production changes in front of me, so I cannot tell you if the 2.7M resistor will 100% be in your amp. Have you talked to our customer service guys about getting this serviced yet? As you said, you don't have a warranty due to purchasing it here and taking it home to another country, but they would be able to help a tech troubleshoot the amp. Is there any variables in your testing though? It's a little strange that sometimes it doesn't work at all, and other times it is fine for hours of playing. By variables, I mean are you doing different settings, or going direct to different devices? Different guitars or cables even? As you know, it's very difficult to troubleshoot via the internet without the amp in front of me, especially with something intermittent. If you want to e-mail me directly at Ian@egnater.com, I will see your questions much quicker also. I just don't get a chance to check all the forums daily usually.
Click to expand...

Hey.
I have been putting it through some more tests and yes there is another variable. The tube selector. The problem is worse on the EL side, hence the different results. Sometimes going all the way to the 6v6 side, problem goes away. Sometimes it diminishes.
Its worth noting that I had to replace the 6v6's as they crackled and hissed pretty bad. The El's are stock.
Ian, I'l be in touch thru email to see if we can fix with a lil help from our friends .. :-)
Peace
 
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