Does anyone know how to get a response from support?

  • Thread starter Thread starter mesa4x12er
  • Start date Start date
Same experience here contacting them through the website in Europe…
 
mesa4x12er said:
Been almost a week and no response here either. Got multiple Diezel amps and cabs and this experience just makes me want to get rid of them.
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I check my emails all day long. If you are located in the US please contact Boutique Amps Distribution. Thanks, Peter.
 
In the past I’ve gotten responses from Peter within 24 hours at the support email address (even on weekends).
 
There must be something wrong on the IT side of things then because I have heard this from multiple people over the last few weeks. Whenever I have contacted Diezel in the past, I've gotten throrough and detailed replies within hours.
Their quick reactions here only underline that. Ti me Diezel have some of the best customer support in the game
 
my last contact to support has been on Saturday with 2 mins response time from Peter himself...
 
Always had great turn around times for me, and extremely helpful.
 
Peter always personally responds to me within 24 hours to service@diezelamplification.com

I have had at least 6-7 correspondences with him the last couple months with no issue.

I know its anecdotal but, just FWIW
 
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