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carrierltd
New member
Over the past 6 months I have sent numerous emails to support, nate and john at egnateramps and never get a reply. Too bad a great product line is getting a bad reputation because of the customer service.
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lefttygtr
New member
yep you are right, I had a thread about this about 2 weeks ago.
musicmanmu
New member
I was told months ago to email Nate for a new set of tubes for my Rebel 30. I did so twice and never heard back. I gave up because, well, bluntly...the tubes that ship with the Rebel 30 sucked ass, so why would I want another set of 'em? But it's the principle of the thing. If they haven't yet, those dudes should invest in smartphones.
But I still love my amp
But I still love my amp
Holtman
New member
I have had no problems with the service. I sent an E-mail describing the situation and it took a little while for a response, but I believe they are busy.
Len Rabinowitz
New member
That shouldn't be our problem. We are all busy. This company needs to expand in areas beyond new amp design and production. If they don't it is going to bite them in the ass!
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WIRED
Member
I've had good experiences w/ Egnater's cust svc. I emailed them twice w/ 2 separate questions & they responded within a day both times. This was within the last couple of months.
J
jasco
New member
carrierltd":2t8swne8 said:
Was it a warranty issue? Post-warranty? This would be useful to know in understanding your issue with their customer service.
K
Klark
Member
I believe it has already.. This forum is like a ghost town now. A few weeks back I counted 16 problem posts out of 26 total posts on the main forum page. Without Eric, Nick, and Matt flooding the forum with hype posts, it's rarely anything but problem posts now.Len Rabinowitz":1dpsxpfw said:
marvcus
Well-known member
Klark":3g9qjdyx said:
Yeah, I counted five on the main page yesterday. Bruce needs a PR guy; I miss Jeff.
Egnater's MO, from reading these boards, appears to be (a) silence....followed by an apology and "we're growing/getting it together" post by Bruce (or Jeff circa 2008-9), (b) lack of results, and (c) more silence. (and I'm talking modular line here)
Whether you're burning the candle at both ends or not, that's not a good marketing campaign.
I really think the modular stuff is the best gear I've ever owned, it's genius -- I really hope the corporate side gets it together.
guitarslinger
New member
marvcus":2tvwzp0c said:
yep.
1. I miss Jeff
2. I don't like the GC/China stuff, and I feel it has harmed the reputation.
3. The M4 is just about the most brilliant, perfect preamp ever, but these days, it's like the USA modular stuff never happened, and it feels like it won't happen.
It's not the same as it used to be.
aeroic
Active member
guitarslinger":39yuv6nc said:marvcus":39yuv6nc said:
yep.
1. I miss Jeff
2. I don't like the GC/China stuff, and I feel it has harmed the reputation.
3. The M4 is just about the most brilliant, perfect preamp ever, but these days, it's like the USA modular stuff never happened, and it feels like it won't happen.
It's not the same as it used to be.
I agree on all points. Only GC / China item I like is the Tweaker. But the M4 is the only Egnater gear I have still, and WILL NEVER sell. The M4 is the best preamp on the market BY FAR. Couldn't agree more.
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warlok1965
New member
As much as I'd like to be wrong, it's hard not to draw certain conclusions from all the evidence I've seen. Bruce is a brilliant designer and a heck of a nice guy, and has built a respected brand with groundbreaking and innovative products. Sadly it now appears the company is in a downward spiral (insert speculative reasons here) that has been going on for several years. Production delays, Jeff's departure, outsourcing the modular line, quality problems with the Chinese stuff, slow or nonexistent customer support. These are clear signs of trouble.
I absolutely love my MOD 50 - it's the best all-around amp I've ever owned. While some folks think it's a stupid sentiment, to me the perception that a company neglects its customers lessens my desire to continue owning that company's product, even if there is nothing wrong with the product itself. Given the recent modular selloff and waning of traffic on the forum, I'm guessing I'm not alone.
As for the Chinese gear harming Egnater's reputation...last week I was at my local GC and I mentioned to the guitar guys how much I loved my amp and asked if they were selling many Rebels and Tweakers; they responded that there were so many quality issues and returns with those amps that they don't recommend that anyone buys them. "They sound great...when they work" was their summation. Not good. I fear that Egnater has gone down the wrong road, put all it's eggs in a Chinese-made basket, and turned its back on the products and principles that earned it so much loyalty and respect in the past. If that's the case, I hope it earns them a comfortable retirement in a short time because losing the American-made market and gaining a reputation for producing Chinese junk will likely spell a quick end for them.
As I said, I'd like to be wrong about this. I sincerely hope Bruce & Co. can figure this whole thing out, develop a solid business plan, address the failures, and earn back the trust that's been lost.
I absolutely love my MOD 50 - it's the best all-around amp I've ever owned. While some folks think it's a stupid sentiment, to me the perception that a company neglects its customers lessens my desire to continue owning that company's product, even if there is nothing wrong with the product itself. Given the recent modular selloff and waning of traffic on the forum, I'm guessing I'm not alone.
As for the Chinese gear harming Egnater's reputation...last week I was at my local GC and I mentioned to the guitar guys how much I loved my amp and asked if they were selling many Rebels and Tweakers; they responded that there were so many quality issues and returns with those amps that they don't recommend that anyone buys them. "They sound great...when they work" was their summation. Not good. I fear that Egnater has gone down the wrong road, put all it's eggs in a Chinese-made basket, and turned its back on the products and principles that earned it so much loyalty and respect in the past. If that's the case, I hope it earns them a comfortable retirement in a short time because losing the American-made market and gaining a reputation for producing Chinese junk will likely spell a quick end for them.
As I said, I'd like to be wrong about this. I sincerely hope Bruce & Co. can figure this whole thing out, develop a solid business plan, address the failures, and earn back the trust that's been lost.
K
Klark
Member
VERY well said !!!warlok1965":1d96kttc said:
Audioholic
New member
The issues with the Chinese line seem to be very minute though, fuses and tubes. While frustrating, specially for tube noobs, I don't really see that as a major flaw. I get why people are bummed, I have a rebel and got lucky I guess. But I kinda lose a little alarm when most of the threads I see about quality control issues, are by people wondering how to change a tube.
But with that said, Egnater needs to do something. As of now, I think their overseas line, at least some of them, are getting a bad rap, and the CS issues isn't helping.
But with that said, Egnater needs to do something. As of now, I think their overseas line, at least some of them, are getting a bad rap, and the CS issues isn't helping.
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ramblin390
New member
I'll take my chinese Renegade and put it against any sub 2000 dollar amp any day. Once you dial that amp its great-I've heard better reverbs, but alot of amps dont come with reverb. I had a bad tube in mine--boo-hoo.......
Len Rabinowitz
New member
My Chinese made Tourmaster is great! The few things that have happened to it have been things that could have happened to any tube amp. I hear a lot about customer service problems, but own personal experience has been fine. Still, there is obviously a problem that needs rectifying. That's odd about GC- The one here in Natick, MA seems pretty happy with the Egnaters.
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ramblin390
New member
The guys I've talk to in here Fl gc, seem to like-and own egnaters. I've had no problem contacting nate@egnater.com I think his email is
EWSEthan
Active member
Ah, I do miss the good old days of flooding this forum with hype posts! I had a great run with my MOD 50 and still think its a great amp. Combine that with the fact that we had an awesome little thriving community here of other tone chasers discovering, swapping, and lending out modules and this forum was a blast to hang around in. This place was nothing but positive vibes from a bunch of really cool people. However, over time we seemed to get more and more inundated with threads describing issues with the import line and support falling by the wayside. So, for lack of a better answer, I just got less and less interested in checking the forum. I guess I got less and less interested in trying to "sell" the brand to people in general and ultimately I discovered some awesome tones in other amps and decided to move on. Bruce is an awesome guy, but this has been going on for years now and I really wish he'd take a step back from whatever design work hes been doing to iron out whats going on with this company before its really too late. Its really sad to see how this has all been going down, especially when I think back on the golden age in the beginning of the MOD line when Bruce and Co were probably making less money but putting out consistently great products.
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Steedee
New member
Hmmm....
I'm like the newest newbie here and a Little surprised at how dead this board is.
I figured there would be much hype going on with the new line of amps.
I have no complaints, contacted Egnater twice with immediate responses from Nate.
My Rebel 30 kicks ass and has had zero performance issues.
My local GC had recommended the amp even as I was testing more expensive 30 watters.
Also do a lot of dealing with my local electronics store which is an authorized repair center and they have not seen one Rebel 30 come through for repair.
I'm like the newest newbie here and a Little surprised at how dead this board is.
I figured there would be much hype going on with the new line of amps.
I have no complaints, contacted Egnater twice with immediate responses from Nate.
My Rebel 30 kicks ass and has had zero performance issues.
My local GC had recommended the amp even as I was testing more expensive 30 watters.
Also do a lot of dealing with my local electronics store which is an authorized repair center and they have not seen one Rebel 30 come through for repair.
musicmanmu
New member
Consider yourself lucky! My first Rebel 30 (combo) was a dud and I had to send it back. Got a head version instead, and luckily only had bad tube issues. Been working awesome ever since.