Egnater Rebel 30 Crackling Reverb problem, anyone fixed?

  • Thread starter Thread starter emreyazgin
  • Start date Start date
E

emreyazgin

New member
Hi all,

I bought a new Rebel 30 head and after a long diagnostic (changing ALL tubes, cleaning, resitting etc etc). It turns out (Nate also confirmed) it is a faulty reverb unit. I live FAR away from where I originally bought the amp so, really, sending it back and forth would cost me as much as the amp itself unfotunately (I live in Cyprus, and bought it from Scotland...)...I was wondering if anyone had any luck finding what the fault is about these reverb boards..I have seen this crackling problem some other people experience (some other forums and I think a couple of people in this forum too..). Also, do you think I can find a replacement board? Have it fixed? Thanks a lot in advance.

Cheers,
Emre Yazgin
www.emreyazgin.com
 
It would take a while, but I don't see any reason why they couldn't ship you one. I am in the states, but they sent me a new reverb unit when mine went. I think any qualified tech can install it.
 
I think they are in holiday or something as I couldn't get a reply from anyone yet :(
 
august 23 and I am still waiting for a reasonable solution..or a reply to my emails from Egnater...
 
I'd just like to post my experience so far with egnater and their customer service. I also plan to join a few more forums just so I can copy and paste my note there so everyone knows what they are getting into when buying an egnater amp. At this point and time I'm absolutely furious with egnaters customer service....or lack of it.
First of let me say I love this amp(Rebel 30 combo) and its sound.....really, it's pretty sweet. However I paid $900 for an amp and I expect it to work correctly right outta the box. I know amps can be finicky. This one had a crackling sound after a minute of warming up. I decided to call egnater's customer service number..........calling two times a day in November 2012. I finally got someone to answer the damn phoneon the 6th day....no shit. This guy(not Nate) asked me to use the aux out to my recording interface and if the crackling is still there he might have an idea of what it is....and it was still present. I call back several times and finally Nate answers. I'm happy to hear its him because I've read a few posts online about him being the head tech and Bruce Egnater also posts to take your issues to him and he'll take care of you....(Yeah right). So he informs me the problem is most likely a bad reverb board problem. Great, lets get this thing fixed. He tells me to scan and send in my paperwork to confirm it still under the 3 month warranty. It was and I sent everything to his email addy 2 hours later. A week goes by and I hear nothing. I send him an email....nothing. I try calling several times again and finally grt him on the phone. He says,"yes, I did recieve your paperwork but I don't have any reverb boards to send out to the repair place local to me." Now at this point I'm just asking him to send me authorization to fix it under warranty so I can take the amp in and let it sit in the shop while I'm away for work for a month or so. He said he would send the authorization but of course I've recieved nothing. I've had to come out to work with out getting this resolved. My amp is nowtechnically out of warranty and I have no paperwork to suggest I tried to make a claim. When I get back home in late Jan-feb. they better address the issue and not hassle me....we'll see.

Hey Bruce Egnater......Here's what you need to do to not piss off your customers
1) Hire a nice woman to answer the fucking phone calls any company is bound to recieve for customer service. Your boy Nate either has too much on his plate or is simply incompetent. Techs shouldn't be your first contact and 1 outta 10 calls answered is not cool.
2) Stop selling defective units. I've seen people complaining about this problem since early 2012......the bad reverb board. How long have you knowingly been selling defective products. On top of it you don't have replacement boards available to fix anything. When are the boards gonna be available?

Thats all I got for now....I'll be happy to edit this post once the issue is resolved.
 
Sorry about your Experience. Actually you are one of the 'chosen' ones. They usually never answer complaints. Problems go across entire product line. Trannies, effect loops, even the foot switch for Gods sake. A really shoddy business practice.
As you read other posts, you'll see plenty of ass lickers. Hoping they won't be the next line.
Frankly, I would be too embarrassed to show my face on this forum, but the 'artfull dodger' is here quite often.
Always saying sorry, but still no results.
Ah, the larceny of it all!!
 
Things are getting better at Egnater I hope. So in March I tried calling Egnater again and was happy to hear an answering machine. This is a big step......before I would just let the phone ring 30 times. I did leave a message but did not hear back from anyone. Fast forward to today - I sent an email to Nate again and got an auto response back saying he no longer works there. Email also gives an address to a nice fellow named Josh@boutiqueampsdistribution.com I actually called him at the egnater number and he answers....lol, it's awesome. This guy Josh was wicked polite and let me know to scan my receipt and email it to him and he, in turn, would get a RA in the works and I'll be able to take my amp in to my local repair place. I can't wait to get it fixed! I was about to just unplug the reverb board altogether from the main board as I've read that is the "at home" fix.
 
You must log in or register to reply here.
Back
Top