racerevlon
Active member
Recently I bought a used Herbert (BTW--probably the best-sounding amp I've ever heard, no insult to my VH4). When the amp arrived, I noticed the Channel 1 LED was not illuminating. I contacted the seller and he (jid) went WAY above and beyond, contacting Diezel and informing them of the issue.
No questions asked, I received replacement parts in the mail. Just like that. I've only dealt with one other company (coincidentally, also a German amp maker) that stands behind their product so firmly, and provides such unbelievable customer service.
So I say this: When you purchase a Diezel, you're not just buying a piece of hardware--you're buying an end-to-end guitar amplification solution that spans from the physical hardware to the stellar support to the free advice and consulting that is all over this forum.
I am both proud and humbled.
THANK YOU DIEZEL AMPLIFICATION FOR REMINDING US WHAT IT MEANS TO BUILD AND SUPPORT A PRODUCT OF THE HIGHEST QUALITY!!
Cheers,
Race
No questions asked, I received replacement parts in the mail. Just like that. I've only dealt with one other company (coincidentally, also a German amp maker) that stands behind their product so firmly, and provides such unbelievable customer service.
So I say this: When you purchase a Diezel, you're not just buying a piece of hardware--you're buying an end-to-end guitar amplification solution that spans from the physical hardware to the stellar support to the free advice and consulting that is all over this forum.
I am both proud and humbled.
THANK YOU DIEZEL AMPLIFICATION FOR REMINDING US WHAT IT MEANS TO BUILD AND SUPPORT A PRODUCT OF THE HIGHEST QUALITY!!
Cheers,
Race