All I can say is that I can't believe how I was just treated...yngzaklynch":sw13sqw0 said:
sah5150":yd9t178v said:
Man, sorry to hear that Steve. The ebay completed listing says 14 day money back? Sounds like you just might want to take advantage of that, if you can.sah5150":rsqrcrbh said:
No reason for that whatsoever...you purchased it in good faith that it was represented truthfully to you. Somebody in the chain lied and you were simply at the end of it. Good luck with whatever decision you makesah5150":34kqlkr4 said:
Steve I was the one who emailed Scott with this thread the other day or so, that's where he found out. I trust that Rainbow will of course do the right thing, whatever that may be.sah5150":rj8d6hn1 said:Well now... a bit of an update...
It appears that a previous poster is correct and that this guitar was not new, but was owned by him and also, was returned due to issues...
On closer inspection, I find that the neck angle is off by about 1/16" (the strings get closer to the edge of the fretboard on the treble side as you move up to the higher frets and get further away on the bass side). This doesn't appear to affect tuning or playability, but it's definitely visible and is a clear defect... also there are some big "dots/blotches" in the metallic black paint, but that doesn't really bother me.
Scott from Rainbow just emailed and said when he read this thread that he was sickened because this was not the info he got from FMIC. One way or another I was sold an untrue story...
To say that I feel taken advantage of here is an understatement. No way I should have paid this much for a used guitar that is a second to boot. I don't want to return it because I really dig it even with the flaws, but there is no way I should have paid $3867 for it...
I wrote back to Scot expressing this and I'm waiting to get more info from the original owner who has documented the issues, has the original receipt, hang tag, pictures and correspondence with the original dealer and Charvel...
Man do I feel stupid...
Anyway... please let's not speculate in this thread about who is to blame here or denigrate anyone. Scott at Rainbow and I are in contact and will speak later today. I will update everyone (who cares anyway...) as this situation develops...
Steve
Good to hear and that guitar is sick as all hell!sah5150":23ityebd said:FINAL UPDATE!
All's well that ends well. As I said the neck issue was an easy fix... And I received a call from the owner of Rainbow Guitars (Harvey Moltz) today who clarified some of the points that Scott (the sales guy I spoke with Saturday) made and he also made things right for the original story I received about the guitar being incorrect. Harvey listened to me patiently and took action to resolve the issue. I'm totally satisfied with the guitar (which I'm keeping, of course) and the transaction and based on my experience would not hesitate to deal with Rainbow Guitars again.
Steve
Thanks dude! Now that I have the neck angle thing fixed, the thing is just a great player. I had a '06 Charvel Custom Shop Solar Pointy and for whatever reason, I did not dig the neck at all, but this guitar plays incredible to me. Love the Duncan Custom as well!SFW":oicvu0nd said:
