Pro Tools Help - Please :)

[IndyWS6]

I recently installed Pro Tools 10. Everything was working as it should after installation, but yesterday (the first time I've tried to open a session in a while), I had no sound. Sessions will open, I have levels bouncing on the tracks and everything appears to be normal, but there is no sound output. I'm guessing that an audio setting got "flipped" somewhere, but I sure can't find it.

Not to muddy the waters, but I also can't record from my Eleven Rack into Pro Tools. That is something I haven't tried since installing 10 (I previously used it to record into PT LE8 on a different computer), but I get no activity on the tracks that are set to use the Eleven Rack for input. I am using the "Eleven Rack L/R Main" as the input and the tracks are "record enabled", but thee is no activity on the level meters. Pro Tools does not "see" the output of the Eleven Rack, although it does see the unit. The Eleven Rack window opens and correctly displays and controls the rigs on the device.

Pro Tools is installed on a home-built workstation with tons of processing, memory and disk. My Eleven Rack is connected via USB to the computer (and the computer correctly "sees" it). The main outputs of the Eleven Rack route to two channels on a Yamaha N8 digital mixer and the output of that routes to M-Audio powered studio monitors. Sounds from the computer (You Tube, .wav files, etc.) are heard through the monitors, which means that the sound is going through the Eleven Rack since that's the only path to the monitors. When I plug my guitar into the Eleven Rack I get sound out of the monitors as well.

I'm probably missing something easy, but it's eluding me...

 

[Seitz333]

I have had the problem of audio not playing using V8. Close ProTools and check your default audio device in windows, it should be set to the Eleven Rack, in my case it needs to be set to Mbox Pro 2. Then reopen ProTools and it should work.

Chuck

 

[IndyWS6]

I have had the problem of audio not playing using V8. Close ProTools and check your default audio device in windows, it should be set to the Eleven Rack, in my case it needs to be set to Mbox Pro 2. Then reopen ProTools and it should work.

Chuck

Tried that - the Eleven Rack is set as the default...

 

[eljodon]

Check out your i/o settings and your hardware settings and make sure the outputs and inputs are set up correctly. Also after you install new software you should repair Disk permissions using your disk utility, if you have a Mac.Hope this helps.

 

[IndyWS6]

Check out your i/o settings and your hardware settings and make sure the outputs and inputs are set up correctly. Also after you install new software you should repair Disk permissions using your disk utility, if you have a Mac.Hope this helps.

It's loaded on a Win 7 computer. Where should I look for the I/O settings? What hardware settings should I check? Everything that I found while looking at the menus appeared to be set correctly, but I could have easily missed something. I am a N00B with Pro tools...

 

[PBGas]

This works on the Mac but I'm not sure if it is the same on Windows. You can try by starting off in a default mode which will clear up some issues. I had to do this previously by holding down the "N" key while I was starting the program up. Worked fine after that. Usually this is for issues with it hanging on startup.

Regardless, try it and see if it maybe corrects something.

You never know.

 

[eljodon]

It's on the top menu were you see filles,view etc. I'm not in my studio now. But the first one you see on the drop down menu is hardware, the you'll see i/o and other settings. I don't use Windows for Pro Tools, but I believe it's similar. You can use the manual and look for "hardware settings" and i/o settings. You can select the routing of your interface and the default setting might not apply to your set up.

 

[crankyrayhanky]

Can you take a snapshot (accessories>snipping tool) of your session? That may help problem solve.

 

[IndyWS6]

Greetings
When I go into the "Hardware" settings menu, I only see the "Creative ASIO" option (I have a Creative SoundBlaster X-Fi Platinum card in this workstation...). I'm uploading a few screenshots; one shows the session with the hardware menu open - you can also see the Eleven Rack window in the background (my guitar works through the Eleven Rack and out to the studio monitors - the output of the session should also be routed that way, but doesn't appear to be), the other screenshots show that Windows recognizes that the Eleven Rack is connected to the system (drivers installed) and that the Eleven Rack is the default output device.

Frustrating

 

[IndyWS6]

Greetings
When I go into the "Hardware" settings menu, I only see the "Creative ASIO" option (I have a Creative SoundBlaster X-Fi Platinum card in this workstation...). I'm uploading a few screenshots; one shows the session with the hardware menu open - you can also see the Eleven Rack window in the background (my guitar works through the Eleven Rack and out to the studio monitors - the output of the session should also be routed that way, but doesn't appear to be), the other screenshots show that Windows recognizes that the Eleven Rack is connected to the system (drivers installed) and that the Eleven Rack is the default output device.

Frustrating

I uploaded three screenshots, but I only see one of the, Here's another try...

 

[eljodon]

I have ProTools HD4 so the hardware settings are very different. Does it have a i/o settings on the settings menu? I'm not familiar with the Windows driver so it's difficult to see what's going on.Check your Master out routing to make sure is going to the right outputs.Also make sure you have everything updated.I'm telling you this because I've been using ProTools since 1998 and sometimes it always end up being something so stupid or really obvious! LOL!

 

[IndyWS6]

I have ProTools HD4 so the hardware settings are very different. Does it have a i/o settings on the settings menu? I'm not familiar with the Windows driver so it's difficult to see what's going on.Check your Master out routing to make sure is going to the right outputs.Also make sure you have everything updated.I'm telling you this because I've been using ProTools since 1998 and sometimes it always end up being something so stupid or really obvious! LOL!

My assumption is that it's an obvious setting that I'm missing - I just can't find it. The I/O menu is confusing and, I could be mistaken, but it looks like the Eleven Rack is not on the list of items that can be used for output. Quite honestly, I'm not sure how to change the settings and never had to do that in the past. What doesn't make sense to me is that sounds from the computer are coming through the Eleven Rack, my guitar can be played through the Eleven Rack, Pro Tools "sees" the Eleven Rack and builds the window that allows control of the settings from the PC - and it previously worked and I have made no changes to any configuration since then. All of this leads me to believe that it must be a simple setting somewhere

I can post some more screenshots this afternoon when I get back home (assuming that they will actualy show up...) if it would help. Let me know what you want to see.

 

[crankyrayhanky]

See if your guitar is heard when you actually record; there's an option somewhere Input monitoring/auto input that changes when the source is heard

 

[crankyrayhanky]

sounds from the computer are coming through the Eleven Rack, my guitar can be played through the Eleven Rack, Pro Tools "sees" the Eleven Rack and builds the window that allows control of the settings from the PC - and it previously worked and I have made no changes to any configuration since then. All of this leads me to believe that it must be a simple setting somewhere

Any chance you switched the 11R to reamp? That would make things funky
If sounds are coming through your 11R, than the problem may be the connection between the 11R main outs and monitors?

 

[IndyWS6]

sounds from the computer are coming through the Eleven Rack, my guitar can be played through the Eleven Rack, Pro Tools "sees" the Eleven Rack and builds the window that allows control of the settings from the PC - and it previously worked and I have made no changes to any configuration since then. All of this leads me to believe that it must be a simple setting somewhere

Any chance you switched the 11R to reamp? That would make things funky
If sounds are coming through your 11R, than the problem may be the connection between the 11R main outs and monitors?

I'm certain that it is not a re-amp scenario. By "coming through the 11R" what I mean is that the 11R is passing sounds out of it's main L/R outputs, to the Yamaha N8 board and then out to the studio monitors. Similarly, sounds created on the PC (.wav, YouTube videos, etc) are routing through the 11R, the N8 and then the studio monitors...

 

[eljodon]

I have ProTools HD4 so the hardware settings are very different. Does it have a i/o settings on the settings menu? I'm not familiar with the Windows driver so it's difficult to see what's going on.Check your Master out routing to make sure is going to the right outputs.Also make sure you have everything updated.I'm telling you this because I've been using ProTools since 1998 and sometimes it always end up being something so stupid or really obvious! LOL!

My assumption is that it's an obvious setting that I'm missing - I just can't find it. The I/O menu is confusing and, I could be mistaken, but it looks like the Eleven Rack is not on the list of items that can be used for output. Quite honestly, I'm not sure how to change the settings and never had to do that in the past. What doesn't make sense to me is that sounds from the computer are coming through the Eleven Rack, my guitar can be played through the Eleven Rack, Pro Tools "sees" the Eleven Rack and builds the window that allows control of the settings from the PC - and it previously worked and I have made no changes to any configuration since then. All of this leads me to believe that it must be a simple setting somewhere

I can post some more screenshots this afternoon when I get back home (assuming that they will actualy show up...) if it would help. Let me know what you want to see.

What interface are you using? Is it USB or firewire? Is the interface approved by AVid?The i/o is very helpful so you can see what in and out's you have assigned and also do you can label the inputs, outputs,Busses and Aux. Could you send a screen shot of your i/o? The newer ProTools i/o can be very confusing and I had a similar issue awhile ago when I upgraded. Now you have to assign your physical outs to busses.

 

[crwnedblasphemy]

I had this problem with 8. Try reboot of interface and computer. Might work. If it freezes audio, or no sound and you have gone through everything above, may I ask what firewire you are using?

 

[IndyWS6]

I have ProTools HD4 so the hardware settings are very different. Does it have a i/o settings on the settings menu? I'm not familiar with the Windows driver so it's difficult to see what's going on.Check your Master out routing to make sure is going to the right outputs.Also make sure you have everything updated.I'm telling you this because I've been using ProTools since 1998 and sometimes it always end up being something so stupid or really obvious! LOL!

My assumption is that it's an obvious setting that I'm missing - I just can't find it. The I/O menu is confusing and, I could be mistaken, but it looks like the Eleven Rack is not on the list of items that can be used for output. Quite honestly, I'm not sure how to change the settings and never had to do that in the past. What doesn't make sense to me is that sounds from the computer are coming through the Eleven Rack, my guitar can be played through the Eleven Rack, Pro Tools "sees" the Eleven Rack and builds the window that allows control of the settings from the PC - and it previously worked and I have made no changes to any configuration since then. All of this leads me to believe that it must be a simple setting somewhere

I can post some more screenshots this afternoon when I get back home (assuming that they will actualy show up...) if it would help. Let me know what you want to see.

What interface are you using? Is it USB or firewire? Is the interface approved by AVid?The i/o is very helpful so you can see what in and out's you have assigned and also do you can label the inputs, outputs,Busses and Aux. Could you send a screen shot of your i/o? The newer ProTools i/o can be very confusing and I had a similar issue awhile ago when I upgraded. Now you have to assign your physical outs to busses.

My interface is the Eleven Rack, which is an Avid (Digidesign) device. It connects via USB (there is no firewire port on it...). I'm heading to my studio after work, so I'll grab a screenshot of the I/O window and post it. I looked at it yesterday and didn't see the Eleven Rack listed, just "Creative ASIO", which is the SoundBlaster X-Fi Platimun card that is installed in the DAW. It seems to me that both should be listed, but I could be wrong. Either I have never had to deal with the I/O menu before, or it is completely different in PT10 that it was in PT8LE - because it does not look familiar to me and I'm not sure what to do with it...

Crownedblasphemy - I have rebooted both the DAW and the Eleven Rack multiple times. I even went so far as to perform a factory reset of the Eleven Rack just to see if that would jar something loose. It didn't...

 

[Webb]

Not sure if you tried this, but in PT click on:

"Setup" -> "Playback Engine" and make sure the Eleven Rack is selected. If you do not see it listed here as an available interface, you may need to reinstall the drivers.

Once you do that, then go to:

"Setup" -> "I/O Setup" -> select the input tab and click "Default". Do the same for the output tab. This should configure your i/o's to match the Eleven Rack.

 

[IndyWS6]

Not sure if you tried this, but in PT click on:

"Setup" -> "Playback Engine" and make sure the Eleven Rack is selected. If you do not see it listed here as an available interface, you may need to reinstall the drivers.

Once you do that, then go to:

"Setup" -> "I/O Setup" -> select the input tab and click "Default". Do the same for the output tab. This should configure your i/o's to match the Eleven Rack.

I have not tried that - thanks. I'll give it a shot and post the results (or a screenshot of the I/O menu) once I get there...