G
GtarLover
Well-known member
I just have to say, thank you Peter. I mean, the recent thread that commented on your PRICELESS willingness to be there for us, your customers, is just the most unbelievable part of being a Diezel owner. I feel compelled to share a couple things here. Let me begin by saying I own a VH4S, Herbert, Einstein and 2 Diezel cabs. Now, as you might guess, I don't go half way when I find something that works 
However, I had some issues. I had been dealing with DiezelUSA, when it existed, and there was an unresolved problem with a piece of gear I had purchased. I thought I was out of luck when DiezelUSA disappeared. However, when I then fried my VH4S, screwing around with tube changes (sorry Papa, I should have just listened to you in the first place), I contacted Peter. Without a blink, he offered to take of me. NO bullsh*t, no questions about receipts, proof, money spent, just 100% there for me. I was totally in awe. I have NEVER had that level of service from a manufacturer before. There's no doubt I have dealt with some truly cool people and granted have not had many large issues with others. Yet, this was on a magnitude that I just hadn't experienced before. Both Peter's went over and above the call. I emailed them back and forth, arranged for shipment, pick-up and delivery at the hotel I was staying at in Austria, Peter S. even left me a message on my cell. So, when I brought my VH4S to Europe, I sent it directly to Peter. He took care of everything, fixed my mistakes, gave it the Papa magic and shipped it back, all inside of a week. I brought it back with me and now, it is singing so sweetly again!! Thanks Peter!!
Then, even more...last week my Facebook account and email account were hacked into by some unsavory humans (quick side note, change your passwords regularly and don't have two that are the same). Anyway, they sent out an email to all my contacts requesting money and saying my family and I had been mugged, we were stranded, blah blah blah. The usual scam. Why do you care, you ask. Because who calls me on the phone, Peter Diezel, asking if I am OK and if it is real or a hoax. He didn't just send an email back after he got the scam email from the hackers, he took the time to call me in the US, asking what was going on. We laughed about the whole thing on the phone at the time. I realized later, that Peter had actually called from Germany. I mean, holy crap!! If that isn't the coolest thing ever, I don't know.
The point is, the longer I hang around, hear the stories and experience first hand what it means to be a Diezel owner, the more I agree with the post/thread from a few days ago. The most AWESOME thing you get when you purchase a Diezel, is the man himself. Peter, you are far and away the model to which all other business owners, not just musicians or manufacturers, can look to if they have any questions about how to take care of a customer. Honestly, I feel like much more than that, I feel like you actually/truly care...I feel like part of the family.
So thanks Peter, I am proud to be part of the Diezel family!!
Vielen Danke (did I spell this right),
GtarLover
However, I had some issues. I had been dealing with DiezelUSA, when it existed, and there was an unresolved problem with a piece of gear I had purchased. I thought I was out of luck when DiezelUSA disappeared. However, when I then fried my VH4S, screwing around with tube changes (sorry Papa, I should have just listened to you in the first place), I contacted Peter. Without a blink, he offered to take of me. NO bullsh*t, no questions about receipts, proof, money spent, just 100% there for me. I was totally in awe. I have NEVER had that level of service from a manufacturer before. There's no doubt I have dealt with some truly cool people and granted have not had many large issues with others. Yet, this was on a magnitude that I just hadn't experienced before. Both Peter's went over and above the call. I emailed them back and forth, arranged for shipment, pick-up and delivery at the hotel I was staying at in Austria, Peter S. even left me a message on my cell. So, when I brought my VH4S to Europe, I sent it directly to Peter. He took care of everything, fixed my mistakes, gave it the Papa magic and shipped it back, all inside of a week. I brought it back with me and now, it is singing so sweetly again!! Thanks Peter!!
Then, even more...last week my Facebook account and email account were hacked into by some unsavory humans (quick side note, change your passwords regularly and don't have two that are the same). Anyway, they sent out an email to all my contacts requesting money and saying my family and I had been mugged, we were stranded, blah blah blah. The usual scam. Why do you care, you ask. Because who calls me on the phone, Peter Diezel, asking if I am OK and if it is real or a hoax. He didn't just send an email back after he got the scam email from the hackers, he took the time to call me in the US, asking what was going on. We laughed about the whole thing on the phone at the time. I realized later, that Peter had actually called from Germany. I mean, holy crap!! If that isn't the coolest thing ever, I don't know.
The point is, the longer I hang around, hear the stories and experience first hand what it means to be a Diezel owner, the more I agree with the post/thread from a few days ago. The most AWESOME thing you get when you purchase a Diezel, is the man himself. Peter, you are far and away the model to which all other business owners, not just musicians or manufacturers, can look to if they have any questions about how to take care of a customer. Honestly, I feel like much more than that, I feel like you actually/truly care...I feel like part of the family.
So thanks Peter, I am proud to be part of the Diezel family!!
Vielen Danke (did I spell this right),
GtarLover
Diezel is just magic 
