Bogner Customer Service

  • Thread starter Thread starter glip22
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glip22

glip22

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There are quite a few horror stories regarding some manufacturers. There are several like Suhr and some others who are as good as it gets. Bogner is another one. I recently purchased a Shiva 20th that had an above normal hum/buzz at idle through the cab. I contacted the dealer I purchased it from who immediately got in touch with Fred Coyner who then asked me to contact Charlie P.. The first time I called Jim answered the phone and put Charlie on. I explained to Charlie what I thought it was and that I was able to minimize it allot with some copper shielding tape. I was still within the 90 day warranty. Charlie said I shouldn't have to do that on a new amp. He then gave me Bogner's UPS number and I shipped back at no cost to me. I spoke with Charlie three more times over two weeks. The amp was shipped back to me fixed on the 14th day. That includes all of them being at NAMM and getting sick. They called it the NAMM flu. While they had my Shiva I decided to retube my Ecstacy. When I pulled it from the chassis I noticed a piece of the front plate was cracked off in one corner. It happened during shipping. Needless to say a new faceplate was included in my Shiva box. Normally they are 100+. No charge for anything. I even offered to pay. How much better can you get? :rock: :rock:
 
Yes they have great customer service. For >$3500 a pop they have to.
 
Charlie is a great guy and a fine guitar player too!!
 
Yes they do...
I've dealt with them a couple times when I owned a Bogner, it was great every time. :thumbsup:
 
johnnyjellybean":8o1qid6y said:
Charlie is a great guy and a fine guitar player too!!
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Charlie and I shot the breeze on the phone for about twenty minutes as well not talking much about music. Just thought the experience should be posted.
 
threadkiller":22lkskg1 said:
Yes they have great customer service. For >$3500 a pop they have to.
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If they were $1000 or $10000, what difference would that make? They are just good people that take care of customers. And, it is a good reason to buy a $3500 amp from select companies.

Steve
 
Charlie is solid gold man. That guy gets back to me via email within 24 hours EVERY time, without fail. Answers to capacitor and resistor values, bias adjustments, screw thread sizes. You name it.
 
psychodave":26detr86 said:
threadkiller":26detr86 said:
Yes they have great customer service. For >$3500 a pop they have to.
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I agree. $3,500 is expensive to me...
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That's their highest priced amp. They have others for much less. What does the amount you pay have to do with Cusomer Service. i know amp makers that charge allot more and good luck with their CS.
 
Namm Flu...

No wonder I have been sick since!

(i really have...)
 
mightywarlock":1vg7ibfy said:
Namm Flu...

No wonder I have been sick since!

(i really have...)
Click to expand...
Charlie said it pretty much happens every year. He said last year was the only exception. Jorg was sick also.
 
Nice post - for sure, it's always good to give props when props are deserved :thumbsup:

I've had zero problemo with Bogner. I've spoken to Charlie on the odd occassion and he was always perfectly helpful. Sometimes when not needed, he called back to make sure everything was on track. For sure, customer service is necessary in today's world, and it shouldn't matter how much the product costs, but for whatever reason, it seems to be lacking greatly across the board. I guess this is one of the reasons I'm so sold on Bogner and Diezel and Mako. Awesome customer service - personalized communications.

Peace,
V.

PS - to the Shiva Pimp, I had no idea your main player was sick... Glad to see she's back up and running!!
 
I have owned Bogner amps and like their product. I agree it shouldn't matter what a something costs, customer service is still important. However, it is generally true that customer service on less expensive gear is often less than satisfactory. I'm sure Bogner is fully aware that people who are able and willing to spend the kind of dough their amps command have choices and they take that into account when someone calls or emails them. Good personalized service is part of what you are buying when you plop down several thousand dollars on an amp. So what I'm saying is, yes it's great that they have exceptional customer service. You should also realize that you paid for it, it's not a free perk from a bunch of super cool guys who just love to talk to customers all day.
 
I had an issue with my Bogner Fish,and had the chance ( as a German guy) to talk to Joerg Doschner directly....experienced him as very helpful, extremely friendly and relaxed.

I´m so proud that guys from my country did it in the US........

Best wishes

Franco
 
Certain companys and amp builders could learn from brands like bogner and diezel.
 
They certainly could... And Andrew at Mako is another one.


V.
 
I had an Uberschall that was modded for KT88's and I wanted to put it back to stock EL34's. I called up and talked to someone and he told me the values of the resistors to use and gave me a few tips as well. I was really surprised they were so helpful. I was kinda expecting them to tell me to send it in or take it to a pro.
 
Charlie and the guys at Bogner are Tops! :rock:
I had a search mission going for some parts for an amp one time that are not available any longer and Charlie sent them to me for less than Half of what the normal price used to be. Shipped to my door all the way across the country. We talk about everything under the sun.
Those guys are genuine and really go the extra mile. :yes:
 
Charlie is a great guy. It's a rare thing these days to have customer service like that. Highest of recommendation!
 
yeah, I also agree that they r cool, I had to call with questions with the new Duende I bought a few months back, Its really cool to get a head dude who really knows the gear and tech shit and not some p.r. firm or some intern at the front desk or a recorded message on an answering machine. Even in the boutique high end gear market there are plenty of hacks, flakes,an ripoffs who act like u should just shut up and accept the problems for the privelage of owning their stuff!! U think that these people would learn from companies with great service and product like bogner!!
 
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