Another reverb rant

[maddnotez]

Well is it once tracking is provided?

Or item delivered? There is nothing that verifies any info and nobody to contact to ask.

Whos to say the buyer claims it never showed up? Then what?

No paypal for disputes? Idk just seems horrible all around.

 

[xzyryabx]

TBH, I ranted in one of the reverb threads about the changes...but honestly, Ive had nothing but a good experience with them when it came down to selling some gear.
Couldn't sell on the forums or CL, getting low-balled left and right, every one sold w/n a few days for my asking price (or something fair off).
Yeh, they hold on to the money until the item is rcvd; I don't care. It's not more than a few days.
What I don't like is that they need your bank acnt info and can't send you a check.
But beats dealing w/ scumbag Paypal.
Never had any issues with any purchased/sold items so can't comment on their resolution process, and support was fine whenever I needed that, but it looks like that has now changed with the new ownership.

 

[Candiria]

Well is it once tracking is provided?

Or item delivered? There is nothing that verifies any info and nobody to contact to ask.

Whos to say the buyer claims it never showed up? Then what?

No paypal for disputes? Idk just seems horrible all around.

Once tracking is provided you should get an email that your funds are free to be transferred. Once it's scanned into the carriers system you should get an email that the funds are being transferred to your bank account. It works like this:

Buyer buys item: you get an email saying item sold

Buyer pays for item: you get an email saying item has been paid for, and you're good to ship

You add tracking: you get an email saying your funds are clear to be transferred

The carrier scans your package: you get an email saying your funds are being transferred

Because everyone is now required to use Reverb payments you also have to pay them to insure the shipment. They should work out any shipping issues. This is where the problem comes in for me because they used to be really helpful and now I can't get in contact with anyone.

Anyway, you also should select a signature, if the item is over $100 it's automatically selected and can't be undone. You pay for that by the way but it's like $3 and you should basically always do it anyway.

Reverb insurance is expensive but the discount in shipping offsets it. The one time I had a shipping issue they fixed it without any input from me, but that was also about 3 years ago. Carriers also don't insure your packages for you. That "declared value" thing is not insurance. You have to get insurance separately through another company, which is what Reverb is basically acting as... I don't have as much faith in that now as I did a few years ago.

 

[mooncobra]

I mainly just sell here or TGP. I've never sold on Reverb and haven't sold on eBay for many years. Lately though I've gotten into the Facebook guitar groups and have sold a few things via that as well. Buying an amp this weekend from a semi-local guy who I found on Facebook group as well.

oh god, ebay was a catastrophic shit show, i quit ebay in 09!!

 

[MatrixClaw]

Ugh, dumb. I used to love Reverb and then I get back into guitars and keep hearing these stories. I'm a Preferred Seller on there and don't really want to have to sell on eBay, so I guess forums it is. Reverb was always the quickest way to sell stuff, what a shame.

Any other software developers around here wanna get together and put together an alternative? Seems like there's plenty of room for a competitor

 

[311splawndude]

Ugh, dumb. I used to love Reverb and then I get back into guitars and keep hearing these stories. I'm a Preferred Seller on there and don't really want to have to sell on eBay, so I guess forums it is. Reverb was always the quickest way to sell stuff, what a shame.

Any other software developers around here wanna get together and put together an alternative? Seems like there's plenty of room for a competitor

MC-
Someone here is already working on that

I forget how the fee's were structured. May have been a subscription type of thing like TGP but % based maybe?

Let me see if I can find that.



Here it is. Stratjacket's thread. I just bumped it
viewtopic.php?f=3&t=212074

 

[Tiger1016]

I want to start selling on here. But never had an active account until recently (active enough on a variety of other forums though), so by the time I get to 50 posts so I can post an add here, all of my stuff will be sold and I'll be close to cleared out from my significant downsizing efforts. I am too honest though to go around and make 50 quick and meaningless posts though just to check that box. So there is my frustration.

On the otherhand, although Reverb has its issues, they did help to save the day on some shipping damage on a Mark V combo that i sold a year ago. Thanks to their shipping insurance and dispute resolution services. Not sure if that part is still the same today.

 

[JerEvil]

I use the reverb payments and have never had an issue. I haven't sold anything in months though. I'm not opposed to selling on reverb again but I've just posted the stuff I'm moving here and on tgp for the time being because I'm more interested in trades. Sucks to hear things going that way for you

Yeah I usually make sure I have the money to ship something ahead of time in my dime. It comes back when they see tracking added. Fees are still lower than GC trade in.

 

[Spaceboy]

I don't mind the fees. I get that, it's a business and the convenience is worth that price. But recently I shipped a fairly expensive item and didn't receive my money until a couple days after the buyer got the package. It had beens months since I used Reverb before then. I hope that's not the norm now, because I used to have those funds available almost immediately at least after I had uploaded a tracking number.

 

[Spaceboy]

Ugh, dumb. I used to love Reverb and then I get back into guitars and keep hearing these stories. I'm a Preferred Seller on there and don't really want to have to sell on eBay, so I guess forums it is. Reverb was always the quickest way to sell stuff, what a shame.

Any other software developers around here wanna get together and put together an alternative? Seems like there's plenty of room for a competitor

MC-
Someone here is already working on that

I forget how the fee's were structured. May have been a subscription type of thing like TGP but % based maybe?

Let me see if I can find that.



Here it is. Stratjacket's thread. I just bumped it
viewtopic.php?f=3&t=212074

We got a RTer working on something new? Got more details? Would love to get on the ground floor and support one of our own when it's up and running.

 

[MatrixClaw]

Ugh, dumb. I used to love Reverb and then I get back into guitars and keep hearing these stories. I'm a Preferred Seller on there and don't really want to have to sell on eBay, so I guess forums it is. Reverb was always the quickest way to sell stuff, what a shame.

Any other software developers around here wanna get together and put together an alternative? Seems like there's plenty of room for a competitor

MC-
Someone here is already working on that

I forget how the fee's were structured. May have been a subscription type of thing like TGP but % based maybe?

Let me see if I can find that.



Here it is. Stratjacket's thread. I just bumped it
viewtopic.php?f=3&t=212074

We got a RTer working on something new? Got more details? Would love to get on the ground floor and support one of our own when it's up and running.

There's a link in the reply you just quoted.

 

[Spaceboy]

shit lol

 

[MatrixClaw]

shit lol

 

[dawnofdreamx97]

Reverb can suck my ass and here is why

I made large purchase from those douche bags at "pro audio star" on some midas in ear monitor stations for my business. I ordered 10 units right off the listing and the mounting brackets. I got the units and then covid happened and has put me basically out of business until further notice with the audio production work I do.

Less then 10 days went by and I decided that I would need to return the in ear monitor stations, and contacted the stooges at pro audio star. I let them know the units were factory sealed and I apologized but had to return them due to covid.

They said they would allow me to return with a 15% restocking fee. Really? it was not a special order, I was cool to eat the shipping there and to me of course, but not a restocking fee. So I contact Reverb and they did absolutely nothing to defend or help me out, even though it said I could return on pro audio dicks return terms.

Lesson learned, ebay has my business from now on.

Fuck you reverb and big fuck you to pro audio star, bunch of fucking crooks those sons of bitches are, second time they dicked me around! First time was for a rcf evox 12 system that fedex destroyed in shipping 3 times. After i got the third one I said enough and the pricks told me they would charge me a restocking fee if i returned.... I had to go down there face to face and iron it out with the owner , wow!

 

[scottosan]

It’s for the best. PayPal is bad for sellers. You get your money within 4-24 hours from adding tracking.

 

[SandyRavage]

Was a preferred seller and over 1500 great transactions on reverb but canceled my account when they made the changes. Have zero interest in them needing access to my bank account to get paid which is what it says in the fine print.

PayPal has issues as does eBay but not like this. Sucks liked the platform, and was a decent app will be looking forward to something taking its place quickly.

 

[Chris O]

Reverb can suck my ass and here is why

I made large purchase from those douche bags at "pro audio star" on some midas in ear monitor stations for my business.

They said they would allow me to return with a 15% restocking fee. Really? it was not a special order, I was cool to eat the shipping there and to me of course, but not a restocking fee. So I contact Reverb and they did absolutely nothing to defend or help me out, even though it said I could return on pro audio dicks return terms.

The devil in the details...

https://www.proaudiostar.com/help-cente ... ng-returns

Yes, they're selling through Reverb, but it sounds like your anger with Reverb in this instance is misplaced. I've bought from the same seller, and they offer some stuff at great prices, and everything I've bought "used" from them has been basically new. That said, Pro Audio Star has a reputation for being a bit difficult, so I'm not sure why you expected Reverb to overturn PAS's written policy. They have to be fair to both buyers and sellers.

 

[phil b]

One thing that sucks with this whole tracking number and get paid issue is that I buy something and get a tracking number within an hr. A week goes by and seller hasnt shipped according to the tracking number. "Waiting for item to arrive at facility" is the usual bs. I contact seller who says it was shipped 3 days ago and there is no explanation as to why the status is showing up like it is. Contact shipping company and of course they deny receiving anything. Escalate to a manager who finally confirms that yes, some systems are so outdated in some places that their system wont show correct status until item get to main hub.

It used to be ya dropped the package off to whatever shipper you used and only got a tracking number when the item was in the system and at the facility. That at least gave shippers an incentive to make sure things got out pretty quickly. Any of these online places that hold money hostage until tracking is provided just suck!! Way too many loopholes.

 

[stratjacket]

Ugh, dumb. I used to love Reverb and then I get back into guitars and keep hearing these stories. I'm a Preferred Seller on there and don't really want to have to sell on eBay, so I guess forums it is. Reverb was always the quickest way to sell stuff, what a shame.

Any other software developers around here wanna get together and put together an alternative? Seems like there's plenty of room for a competitor

MC-
Someone here is already working on that

I forget how the fee's were structured. May have been a subscription type of thing like TGP but % based maybe?

Let me see if I can find that.



Here it is. Stratjacket's thread. I just bumped it
viewtopic.php?f=3&t=212074

We got a RTer working on something new? Got more details? Would love to get on the ground floor and support one of our own when it's up and running.

I am working on it hard every day. I setup that ToneFind.com site pretty quick, but it’s very limited. I’ve hired some developer help to site things along and build a better and more flexible site.

In a month or so I’ll be asking for volunteers to be beta testers before launch.

The hardest transaction is the Trade, but I think being able to facilitate a Buy, Sell or Trade is important. There are trade offs, I wanted to do a subscription model but the underlying services I’ll be using are just not setup that way.

But calculating 3.5% on a sell and 2% on a Trade. Any payment fee is a straight pass through. That’s about as low as I’ve calculated without losing money on my own service fees and hosting fees, etc...

 

[maddnotez]

Well I hope stratjacket gets this up and running for the sake of all gear nerds.

I ended up relisting my 4x12 on reverb and will see what happens. Local pickup only so it probably wont sell and it would be face to face anyway.