Any lawyer’s here ?

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rm5153 said:
I hate Paypal and Reverb as these sites tend not to protect you like you think they would.

Had a guitar that I sold on Reverb. Add had tones of detailed pictures so one could see every inch of the guitar. Buyer receives it and then immediately tells me that he wants a refund as he claims the Floyd Rose bridge is sitting crooked even though all pictures that I had in the add show the bridge straight as can be. He then sends me pictures of the guitar completely taken apart showing the so called crooked bridge.

Reverb tells me that I need to give him a refund. Wait a second. I have full proof that the bridge was straight and it maybe got damaged in shipping but don't know how as it was shipped in a hardcase and double boxed. Second I tell Reverb that now I will be out shipping the guitar across country, then pay for it to be sent back to me and top it off the buyer took my guitar completely apart. Strings off, bridge off, pickguard off, etc.

I get guitar back and it has no strings, bridge separate from guitar, pickguard missing screws, etc and now I have to put it all back together and get it set back up properly? Excuse me Reverb how is this protecting the seller?

JOKE
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I had nearly the exact same thing happen to me about 2 years ago right when the lockdowns started. POS that bought my PRS Clint Lowery screwed the tailpiece on the low side all the way down, then claimed it was unplayable and wanted a refund. Not only that, but HE FREELY ADMITTED HE MESSED WITH THE GUITAR TO TRY AND "FIX" IT. Even with that, Reverb still sided with the buyer and wanted me to refund the seller. I was so worried about losing the $700 I had sold it for, that I offered to ship it back to me and give it a full setup, then ship it back to him. On my dime. I figure I'd rather lose $200 than $700 and have Reverb judge against me. Ended up "working out" in the end, and got a good review from the buyer, but c'mon.

I really, really hate dishonest people
 
Saddens me to hear these problems. Really does.

I went for years buying/selling on eBay and Reverb when they first came on line. Like another poster upstream indicates, things have changed a lot, and mostly for the worse.

Just like so many before me, countless transactions for some years with nary a hitch.......so you don't pay attention to the bad transactions others talk about until it happens to you.........and it will eventually. Law of averages has a place for all of us.

I quit accepting payments in pay pal years go. I refuse to give those bastards any access to my bank accts. I'll just lose the transaction if pay pal is the only way someone chooses to pay me.

If pay pal is the only payment someone other than me will accept, then okay but no friends and family transactions. And my pay pal is funded with an AMEX CC. The few times I've had to dispute something, I don't even screw with pay pals feckless, hapless sloths. I file the dispute immediately with AMEX. They get on it quick. Far more so than Discover, VISA, MC.

Pay Pal hasn't closed my account yet, and piss on them when they do.

As far as Reverb, eBay...et al, they are mostly window shopping cartoons for me anymore, or a crude proxy for current market anecdotes if I'm trying to get an idea of what things are selling for.

I don't see how the margins can be much anyway for the poor bastards selling on eBay and Reverb with the transaction fees, compulsory collections of state sales tax, and recent shipping prices increases acorss the board. Compulsory as in according to them since I still find a few ecommerce gear vendors with their own websites selling with free shipping (actually shipping cost baked into price) and no sales tax. Of course those are becoming fewer in number.

The current highly politicized economic ills have thrown so many things askew. Online financial fraud is more rampant than I can ever remember too.

My online gear buying days are pretty much in the rear view mirror.
 
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tlp1234 said:
My online gear buying days are pretty much in the rear view mirror.
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Yep. Unless it's from a store like Sweetwater, I'll buy locally if I can. Selling even more so. I haven't tried to sell any big ticket items myself online for a few years now. I let my local shop sell it on consignment and just bite the bullet with the fees vs. dealing with the bullshit.
The current online buying/selling environment has also killed my gas and I don't buy much anymore. So I guess that's a good thing?:dunno:
 
I used to flip gear online (how I got most of my stuff, I'm not rich). I'd buy stuff I wanted to try as long as it was cheap enough to break even or maybe make a little profit. I stopped a few years ago cause of shit like this. Scumbags ruin it for everyone.
 
For years I refused to use paypal or ebay. First time I used both I sold a Parker fly to some dude in Colorado. Paypal ran his payment as a debit. Overdrew me and fucked me over real good for a couple weeks. Finally got fixed after 2 or 3 months. Still get nervous whenever I use it...lol...
 
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I had this happen a short while back. I bought an amp that was not as described. It was supposed to be brand new and showed up with marks all over it, missing a knob, one output jack broken, etc.

I contacted the company I purchased from. They said they would process the return. Phoned them multiple times to confirm. Had email evidence as well directly from them.
Shipped the unit back with emailed confirmation from them that it was received.
They told me they would process the refund within 10 days.

2 months passed. Called again. No help. No idea where the refund was.

Opened a case with Paypal. Paypal sided with the retailer saying I didn't provide evidence that they had received the amp or that I was entitled to a refund. LOL. They had multiple emails, communication from the company indicating they had received it, tracking with evidence, and were processing a refund within the time period allotted. I appealed. They denied again.

I had a friend of mine who is a lawyer (I repair his guitars for him) process a fax to Paypal indicating the intention to proceed legally against them. (He did this as a favour for me) No real intention but sometimes a letter is all you need!

Amazingly enough, the full refund including shipping showed up the next day.
 
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Have you tried contacting customer support? Paypal is usually trustworthy, so I’m surprised you have such an issue. However, it might be the seller’s fault, having nothing to do with Paypal. You could apply for a dispute where both parties are required to find a solution. Also, you’re entitled to request a refund from the seller. Another option is getting in touch with the card issuer or the bank to request a refund. The problem should be solved quickly. However, if you can’t reach an agreement, you can contact a lawyer at any law firm, such as Pusch & Nguyen. A lawyer will give the best advice for solving the problem without causing more damage.
 
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Closed Paypal recently, had it open from '99 before Ebay taking it over. Don't miss it at all. Makes it harder to buy and sell gear but I'm also spending less money, so that's a positive.

They can take their threats of fining people for misinformation to some other sucker. FJB and FPP
 
I have an issue with them right now I transferred the money from my PayPal account to my bank 6 days ago and it still has not showed up in my bank. I've called they will not even let you talk to a customer service agent. I was going to drop them and I think I'm going to officially close my account because I think I'm pretty much done buying and selling and going through bullshit and shipping prices
 
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These horror stories are why I ONLY do PayPal friends and family or similar. If they don't like it...too bad, they can go buy someone else's guitar, amp, video game, whatever. Idiot buyers that have no business touching a single screw on a guitar to adjust something will flat fuck up the guitar and then bitch about it not working and they always get their money back and you're stuck getting screwed out of your instrument, cash, or both.

When I worked at Guitar Center, we had a kid buy some heavy metal Ibanez guitar and his dad called a couple days later DEMANDING we get him new allen screws for the lock nut. He said they were all stripped out and they couldn't get them off to change strings or tune it or whatever. I was like sir, I sold him that guitar, it was brand new in the box. I was like all you have to do is get a 2.5mm allen wrench (or 3mm, whatever it is, I can't remember off hand) and it'll come out and he was like "oh, metric...". I knew what he had done. He jammed SAE wrenches in there and stripped it out because he was too fucking stupid to realize that a Japanese made guitar needed metric wrenches.
 
Between stunts like this with buying/selling gear,
& the shipping world is damn near OUTLAW…
-what’s the point anymore?
 
Just Checked my email and had a email from Reverb it said the government placed a 1 year delay on if you sold over $600 you would get a 1099 so 2022 reverted back to the previous amount of $20,000. I am sure lots of people would have liked to have known this earlier in 2022.
 
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With all the Fees and the thought of a 1099 at the end of the year when selling and then when buying the sales taxes. There is NOT a good deal for either party.
 
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Just had my second bad Reverb experience in the past six months. Fortunately everything worked out from a money perspective in both cases. But I think I'm off buying/selling online. At this point I mostly only buy gear I intend on keeping for life so not a lot of need to flip. And I'd rather just pay the extra ~20% for something new from Sweetwater where at least I know I'll get what I ordered drama free.
 
FearTheDeer said:
Just had my second bad Reverb experience in the past six months. Fortunately everything worked out from a money perspective in both cases. But I think I'm off buying/selling online. At this point I mostly only buy gear I intend on keeping for life so not a lot of need to flip. And I'd rather just pay the extra ~20% for something new from Sweetwater where at least I know I'll get what I ordered drama free.
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It sucks but that’s where things have gone. I have still bought things from Reverb but only if its a low risk situation, and I have zero expectation of finding a great deal on there. I have found some good deals but they’re usually on new or b stock/demo items being sold by a real store.

If there’s something I know for sure I need or want I’m basically willing to buy new from a legit source with good customer service if it can’t be found used readily on one of the few reliable forums or locally. The days of just taking chances on something you’re curious about because there’s a good deal popped up and you know you can always easily flip it if it’s not for you seem more or less over.

The fees and shipping costs and general human idiocy really take the wind out of the sails.
 
Still better than stealing a guitar at Guitar Center..

3cCALT3.gif
 
tpruitt said:
I’ll have to call tomorrow. But this is total BS.
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I made a purchase with PayPal thru ebay, it was an ebay money back guarantee. I filled a dispute, the purchase was made 9/23/2022. The resolution team is still working on it" the item never shipped. A computer generated label was entered but the item never was delivered/scanned in by the shipper. Unfuckingreal how pathetic these fucks are. It's like they all of a sudden don't want to honor their policy because scammers are rampant and they are obviously cutting into the billions PP makes.
 
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