cyndicate
Well-known member
I bought a guitar from a store on the east coast with a high dollar value (~$5K). Some trainee for Fedex happened to be the driver that day and misdelivered my package to another address and someone else "signed" for it. Due to COVID, there is no actual signature and just has the guys initials. I figured I can call, they would send the driver over to retrieve it and I would get it back in a few days. Or alternatively, whoever signed for it realizes its not theirs and would return it. I figured wrong and it is now the 5th day with no sign or no real update from Fedex and whichever douchebag has it has made no attempt to return it. On day 3 the driver came by and lied to my face and said they delivered it to my doorstep. I have a Ring doorbell and called them out on their bullshit and they still stuck to their story.
I've been calling the local hub every day trying to get an update and keep getting the run around. From discussing with a UPS driver I know, they said whenever there is a scan on the item it has a GPS tracker that is accurate within a few feet. I'm assuming Fedex probably has this too since someone on the phone confirmed the GPS scan was not anywhere near my house. This means Fedex likely knows what happened to it and is either trying to cover their own ass or the person who has it is not giving it back. I've had the seller put in a claim already, but I would rather have the guitar then wait 3-4 months for Fedex to possibly pay out the claim. It's a ESP Exhibition Eclipse so this can't exactly be replaced easily. If it was anything else that was common I wouldn't give a shit.
My question is, what can I do? Is there anyway to escalate the case and get someone competent out to retrieve it? Is there anyway to get them to disclose the address or generally area where it was misdelivered to?
This is the guitar in question in case anyone happens to see this for sale a few months later without any update from me..
I've been calling the local hub every day trying to get an update and keep getting the run around. From discussing with a UPS driver I know, they said whenever there is a scan on the item it has a GPS tracker that is accurate within a few feet. I'm assuming Fedex probably has this too since someone on the phone confirmed the GPS scan was not anywhere near my house. This means Fedex likely knows what happened to it and is either trying to cover their own ass or the person who has it is not giving it back. I've had the seller put in a claim already, but I would rather have the guitar then wait 3-4 months for Fedex to possibly pay out the claim. It's a ESP Exhibition Eclipse so this can't exactly be replaced easily. If it was anything else that was common I wouldn't give a shit.
My question is, what can I do? Is there anyway to escalate the case and get someone competent out to retrieve it? Is there anyway to get them to disclose the address or generally area where it was misdelivered to?
This is the guitar in question in case anyone happens to see this for sale a few months later without any update from me..