Bad "The Axe Palace" Experience

[napalmdeath]

I have no horse in this game.

But from what I can read, you didn't have the original packaging. You assumed the customer would be ok with whatever packaging you did have, and you didn't communicate clearly or set expectations before shipping the amp. Then the customer paid for the return shipping due to having different expectations. Honestly, you both had a different view of what was appropriate. Neither is right or wrong or really needs so much defensive posturing.

I think it is ok for a customer to want the original packaging on a high ticket item. In the future, consider talking to the customer before you ship the item? It's only 1% of transactions. Explain the situation and decide what to do with the customer involved. Worst case you lose a sale because you can't agree on a resolution, but you avoid having to argue on the internet.


Fwiw, I bought an Engl around 2002 from a different US dealer, and it didn't come with spare tubes. Come to think of it, I've never bought an amp that had extra tubes in the box. Not saying you are wrong, just saw this statement and was a bit surprised.

And not that it matters, but Engl branded tubes I had were noisy as hell. Not sure why anyone would want to keep the original ones or care about them.

They used to ship with 2 spare preamp tubes. Shitty or not, it's part of what you get with a brand new Engl, (atleast back then you did).

I didn't want to beat a dead horse, but I did buy a "brand new" Laney from them, prior to this, (I know, I'm an idiot for not learning from that experience). I got a great deal, but here's how it showed up, with little to no packing..

To boot, the head had foot imprints on top from another head being stacked on it. Tell me that wasn't out on the floor. That, it was, and chucked in a box with 2/3 of the original packing gone. He played dumb on that one too and blamed his packer..

 

[DSS3]

Footprints on a brand new head is absolutely unacceptable and you’re right - it means it was out on the demo floor for sure. It’s also piss easy to avoid - Mesa sells (and includes with their amps now) felt pads that prevent this. But it would take someone actually caring about the condition of the gear they’re selling to worry about that. Axe Palace has always seemed like what happens when a gear nerd has a bit of capital and not like a proper dealer, and this kind of stuff is why - are you a dealer or your buddies jam room?

 

[psychodave]

They used to ship with 2 spare preamp tubes. Shitty or not, it's part of what you get with a brand new Engl, (atleast back then you did).

I didn't want to beat a dead horse, but I did buy a "brand new" Laney from them, prior to this, (I know, I'm an idiot for not learning from that experience). I got a great deal, but here's how it showed up, with little to no packing..
View attachment 91635View attachment 91638View attachment 91641View attachment 91644

To boot, the head had foot imprints on top from another head being stacked on it. Tell me that wasn't out on the floor. That, it was, and chucked in a box with 2/3 of the original packing gone. He played dumb on that one too and blamed his packer..
View attachment 91653

That’s shitty. How fucking lazy can they be to not even bother to clean it?

 

[thegame]

[mod edit]
Unacceptable sexual ad-hom joke removed per request.

I see what you did there lol

 

[Attila]

Never dealt with them, but always heard bad things.