BEWARE: Dragonfire Guitars

  • Thread starter Thread starter facefirst
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facefirst

facefirst

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I'm putting a Strat together for the daughter of a friend who just killed himself on Sunday. Obviously a guitar won't change what's happened but she expressed interest in playing before so maybe it would at least be something to give her some happiness. So I ordered a prewired pickguard from dragonfireguitars.com a few days ago. I emailed today to find out about my tracking information for the order and was told that my order hasn't even been started and that it won't be started until next week. I was disappointed because he made no mention on his site that they are made to order. I need to cancel the order and go source out the parts locally. Not ideal, since the wired pickguard was reasonably priced, but whatever. It's not the end of the world. I figured I'd get a refund and everything would be fine.

Here's the transcript after being informed about the delay. His replies are bold.

Ah ok. I'd like to go ahead and cancel my order then. Thank you.

No,
It is already invoiced. It cannot be canceled.

Thank you,
KC Steele
TNT Custom Guitars, LLC

OK, well then I'll be forced to open up a Paypal dispute then, which isn't ideal for anyone. Thanks.

Do it,
And see what happens. You will wait LONGER. And it will close when it is delivered. We have 7 days to respond. So we can ship it on the 7th day.
Is that really what you want?

Thank you,
KC Steele
TNT Custom Guitars, LLC

Yep. Typing the dispute now. Keep an eye out for some reviews of your business practices on the online forums as well.

Sure,
No issue at all. Join the masses of forum trolls. Stopped reading them a long time ago. Business is going up every year.

No problem jerkoff

Name calling will not help either. You will get your order, MUCH later now. You only affect yourself.

You're being an ass. You haven't even started my order and I politely asked for a refund and you refused. Paypal can handle it now.

Your order is in the queue, and it is being wired. But I do not have a ship date. But it is invoiced, and very well could be done. But now, oh yes, you will wait. Unless you close your case, it will wait.

Thank you,
KC Steele
TNT Custom Guitars, LLC

And I will upload tracking, and it will close. So the choice is yours on how to proceed.

Thank you,
KC Steele
TNT Custom Guitars, LLC

Not happening. Called Paypal and escalated it to a claim. Looks like you're not getting your money until I receive the pickguard. I needed the pickguard by Monday (which I assumed would be plenty of time since I ordered it on Tuesday) to wire up a guitar I put together for a late friend's daughter. Since you couldn't accommodate I need to go elsewhere locally to get this thing built. I'm not sure why you had to be so difficult about it considering you even said the pickguard wasn't started.

Well whatever. No need to email me back any more. The rest of our contact can be through the Paypal resolution center. Way to earn repeat business.

Repeat business?

Seriously. You were blocked the second you THREATENED a case. As for the $$, Paypal does not hold our funds. Your $48 dollars is not going anywhere. And you will receive your order as soon as it gets there. And no contact is needed in PAypal either. All they want is the tracking, which they have.

Thank you,
KC Steele
TNT Custom Guitars, LLC
 
Been looking around online and it seems that he's a pretty big asshole. Lesson learned. Just want this to be seen so maybe someone else who is considering Dragonfire Guitars will look elsewhere.
 
Geez, what a complete jackass!! Sorry for your trouble. I've heard of this company and believe me after readng this I will be telling everyone I know to avoid this asshat. I have a retail business and in no way would I ever treat a customer this way. It may not hurt his business in the short term, but I imagine it's not the first time this has happened so in the long term he will probably lose business. The internet is a powerful tool.

-JD
 
I just don't get it. It's not like the order was almost done or even started, for that matter. Would have been very easy to cancel it and refund my money and then have a customer down the road. Now he lost one customer and probably countless potential more. Of course, as he says, business is growing every year. I doubt that's the case with customer service like that.
 
i got some stuff from him years ago, it was junk. the pickguard was cracked when i got it. he told me it was my fault. i will never buy anything thru them.
 
We'll he's obviously found a loophole with PP. As soon as he gets an order he creates an invoice and tracking # and then delivers when he feels like it. Sounds like a stand up guy.
 
Thanks for the heads up. I will never spend a dime with that asshole.
 
Sorry to hear about your friend. I will pass this info on and never deal with this dumb ass!
 
Dealing with an asshole business can be a PAIN. Sorry to hear that you have to deal with that
 
So he wires up the shit he buys from China and calls it custom? Ok then. Thats the guy selling his $15 humbuckers on Ebay right? :lol: :LOL:
 
Who says posting on the internet won't do any good? Ken, the owner of the company emailed me and apologized profusely. He said a refund should have been given when I asked. He refunded my money and all is good. I feel that the owner obviously cares and he did the right thing. I just want to make sure everyone knows that the outcome was acceptable to me and don't want to leave it open ended as to how things ended.
 
facefirst":32gdoj4t said:
Who says posting on the internet won't do any good? Ken, the owner of the company emailed me and apologized profusely. He said a refund should have been given when I asked. He refunded my money and all is good. I feel that the owner obviously cares and he did the right thing. I just want to make sure everyone knows that the outcome was acceptable to me and don't want to leave it open ended as to how things ended.
Click to expand...

Glad to hear it ended in a satisfactory way. However, I do maybe 4-5 partscasters a year and this company will never see my money.

Who were you dealing with beforehand?
 
Further LO":2o2bqwe8 said:
i got some stuff from him years ago, it was junk. the pickguard was cracked when i got it. he told me it was my fault. i will never buy anything thru them.
Click to expand...
Makes sense!


What a D-Bag this guy sounds like.
 
Wow. That's bizarre. I've bought stuff from them previously and never had any issues. Don't know if I'll take that risk again.

Are you sure that Ken isn't "KC"?
 
LP Freak":29k62qkx said:
We'll he's obviously found a loophole with PP. As soon as he gets an order he creates an invoice and tracking # and then delivers when he feels like it. Sounds like a stand up guy.
Click to expand...


I could be wrong but I think he's full of shit. You can somehow get a tracking # if you submit an invoice to usps. It is notifying them to expect a package to ship. Something like preordering the label.

Some asshole did that to me on eBay, it was marked as shipped. I waited a few days, when I saw zero movement I verified the tracking number and found out.

Opened case, yes I had to wait another week to get my money back but I got it back and he didn't get it.

This kc guy sounds like a bitch and should be fired immediately, if that was my business that's exactly what would happen if I caught wind of something like this.
 
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