BEWARE OF SIMS CUSTOM GUITARS!

  • Thread starter Thread starter PDC
  • Start date Start date
Thanks to everyone for your honest feedback in this thread. I was seriously considering sending Sims a few projects, fucken a.
 
Wjbuckley said:
Sadly, you can also add me to the list of people Sims has lied to :(

Same story as everybody else. I wish i had done the due diligence of searching the web prior to sending this dude any cash
Click to expand...
Be sure to register a strong complaint with the BBB. I know the organization sucks, but he seems to respond to threats to his public reputation on that platform. Anything you can do to incentivize him, in ways like that, do it.
 
It's not really an organization, it's just Patrick. He's a 1 man show. I don't think he's had an employee in years.
 
travis bickle said:
Thanks to everyone for your honest feedback in this thread. I was seriously considering sending Sims a few projects, fucken a.
Click to expand...
This guy right here..... I'm figuring out finishing but don't have the confidence to refin a Hamer Artist I just got in big metal flake, pretty sure its going to Stike @ Rowyko. He's kind of a Legend, the East Coast Marty Bell......

http://www.rowycokustoms.com/RK_home.html

https://www.instagram.com/rowyco_kustoms_gtr_finishing/
 
If they are in the United States, contact the state Attorney General Office of his state.
 
Yehuda said:
Nicholas guitars does them
Click to expand...

That guy trashed my 93 PRS CU24. I gave no pressure, no relentless messaging, I just let him do his thing. The guitar is refinished so poorly that I haven't touched it in months. Don't send that guy shit, he doesn't know what the fuck he's doing. Complete amateur hour.

I'm contemplating sending my guitar to MJT for them to completely refinish it. I didn't want to ship the guitar since it means a lot to me. It passed down from an uncle who passed away. That's why I went the local route.

He also got really weird with a buddy of mine, but that's not my story to share.
 
vultures said:
That guy trashed my 93 PRS CU24. I gave no pressure, no relentless messaging, I just let him do his thing. The guitar is refinished so poorly that I haven't touched it in months. Don't send that guy shit, he doesn't know what the fuck he's doing. Complete amateur hour.

I'm contemplating sending my guitar to MJT for them to completely refinish it. I didn't want to ship the guitar since it means a lot to me. It passed down from an uncle who passed away. That's why I went the local route.

He also got really weird with a buddy of mine, but that's not my story to share.
Click to expand...
Ahh bummer- I’ve never had work done with him- just knew he existed
 
vultures said:
That guy trashed my 93 PRS CU24. I gave no pressure, no relentless messaging, I just let him do his thing. The guitar is refinished so poorly that I haven't touched it in months. Don't send that guy shit, he doesn't know what the fuck he's doing. Complete amateur hour.

I'm contemplating sending my guitar to MJT for them to completely refinish it. I didn't want to ship the guitar since it means a lot to me. It passed down from an uncle who passed away. That's why I went the local route.

He also got really weird with a buddy of mine, but that's not my story to share.
Click to expand...
I have an MJT tele body.
Nice work, light relic.

Thats probably the option Id go with at some point.
Except that money went into driveways and two bathrooms this year...
 
By organization I meant the BBB. Though, agreed, Sims sucks more! Much more.
 
Wjbuckley said:
Sadly, you can also add me to the list of people Sims has lied to :(

Same story as everybody else. I wish i had done the due diligence of searching the web prior to sending this dude any cash
Click to expand...

For those who may be interested, I wanted to update folks with a specific timeline of events related to my own customer experience, so that others may make more informed decisions...

Inquiry sent (Email) to SCG -- Monday 8/19/24
Phone call regarding details of what I wanted done -- Tuesday, 8/20/24
Work Order Invoice received by SCG -- Tuesday, 8/20/24
Invoice Paid -- Tuesday, 8/20/24
Guitar body shipped to SCG -- Tuesday, 9/03/24
Guitar body received by SCG -- Thursday, 9/05/24 [clock starts ticking]
Question posed on length of time for work order turn around (Email) -- Tuesday, 10/01/24
Answer received on length of time for work order turn around -- Tuesday, 10/01/24
Response: "Turnaround time is generally 14 weeks."
Inquiry sent (Email) on "how are things progressing?" -- Sunday, 12/01/24
-> No response received

*** 14 weeks have elapsed ***

Status inquiry sent (text msg) on status of Work Order (send with forward of "14 weeks" response) -- Tuesday, 12/17/24
Response: "I'll confirm for you today" -- Wednesday, 12/18/24
Response: "Text me your tracking number" -- Thursday, 12/19/24
-> Tracking number supplied
-> No response received

Follow-up inquiry sent (text msg) on status of Work Order -- Friday, 12/27/24
Response: "Turnaround time is generally 16 weeks from when it was received. That would put you at a ship window of Jan 6 - 12."
-> **16 weeks would be a date of Thursday, Dec. 26. The week of Jan 6 - 12 would push this to 18 weeks ?!

Follow-up inquiry sent (text msg) on status of "ship window" -- Wednesday, 1/15/25
-> No response received

*** 19 weeks have elapsed ***

Follow-up inquiry sent (Email) on status of "ship window" -- Thursday, 1/16/25
 Response: "Your Strat body has been painted and is up to be sanded, buffed and polished Wednesday. If we don’t get snowed in
from this “Arctic blast” that is forecasted to be here tomorrow I expect to take it over to UPS on Thursday (1/23). I will email
you the tracking number when it’s on the way." -- Sunday, 1/19/25

Status inquiry sent (Email) on status of Work Order -- Tuesday, 1/28/25
Response: "I have painted, but it’s not “finished” due to the fact that I need to sand, buff and polish it. My plan is to take care of this
final step on Friday. If completed in time it will ship Friday (1/31), otherwise it will ship Monday (2/3). -- Wednesday, 1/29/25

*** 22 weeks have elapsed ***

Status inquiry sent (Email) on status of Work Order -- Friday, 2/07/25
Response: "Sorry, yes I’ll send you pictures of it today. I plan to ship it on my next trip to UPS, which will be either Friday (2/14) or
Monday (2/17) -- Wednesday, 2/12/25
-> **Pictures of painted body (but not completed body) actually were received on 2/12/25

2nd Response (via Text Msg): pictures received of finished guitar body -- Tuesday, 2/18/25

UPS Shipment notification received -- Thursday, 2/20/25

Guitar Body received back at my house -- Saturday, 2/22/25


* * * 24 WEEKS IN TOTAL FROM START TO FINISH * * *​
 
^^^^^^
Gee, let me guess... YOU reached out with all communication/text, correct?

I'll tell you now, if you put that wonderfully detailed account of your experience in a google review with anything less than 5 stars, you'll get back a HUGE response about how rude you are, how he was in constant communication with you (implying that he reached out every time), about how busy he is, you don't understand how good he is, how many guitars he's painted while he had yours, etc, etc, etc ad nauseam... not once acknowledging that he was at fault on ANY level.

Frankly, I'm shocked he actually said, "sorry" in one of his text responses.

If you are feeling the slightest bit petty but want to share an honest review and get a good read out of his response, a google review might help others who have been in your shoes...

I'm sorry you had to put up with that.
 
You must log in or register to reply here.
Back
Top