Buyer wants a return and requesting full refund. Help!

  • Thread starter Thread starter Metalhex
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denialist said:
Does PayPal automatically debit your account? What payment options are there where you control the transaction, IE where you decide the terms?
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Yeah, they auto pull the funds and if you don't have them your balance goes negative. If you can't pay the balance they send it to collections. I only use Friends and Family now with PP. It's the only option that protects me from people who want refunds. If the buyer doesn't want to go that route I just move on and wait for someone else.
 
Sorry to see this man. I recently shipped a $3k Schecter inside a hard case inside a padded guitar box. Case arrived smashed as well as the guitar, but I was able to file a claim successfully. As others have said, you'll have to issue a refund and pray it returns with no further damage.

You could buy a hard case for this guy to return ship it in, but for an $800 axe that's now beat up, I'd probably just cut my losses and try to sell it locally for cheap at this point. Totally sucks man...truly the dark side of shipping pointy guitars combined with carriers that don't give a flying fuck.

Also - you should try offering a partial refund. There's a chance if the price is right he might be willing to keep it.
 
I think there was a recent post from someone who shipped or received a les paul with no visible damage to box but inside the headstock had snapped off. These things happen. Pointy ends are notorious for this. Sorry it happened to you...
 
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Do I have any leg to stand on if I tell him "well you knew it wasn't coming with a case so you took a chance/I stated no refunds/returns" kind of thing?
 
Metalhex said:
Do I have any leg to stand on if I tell him "well you knew it wasn't coming with a case so you took a chance/I stated no refunds/returns" kind of thing?
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You can say that to him but can still file a claim and ebay/paypal won't care about your "policy"
 
Metalhex said:
Do I have any leg to stand on if I tell him "well you knew it wasn't coming with a case so you took a chance/I stated no refunds/returns" kind of thing?
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Probably not and probably won't make things smoother in the process. It is impossible to prove what really happened. I know it sucks for you but a refund is the move here.
 
ZEEGLER said:
It doesn't take much pressure to break those tips off. Doesn't really matter how much padding you have on the tips if there is any chance of any force being applied to the tips. Without a case, the only way to pack that and ensure those tips don't break, is to suspend them in a way that there is zero pressure on them. The guitar can't shift at all in the box and must be immobilized by packing tightly in other locations rather than the tips. It's a difficult thing to do. I definitely wouldn't assume the buyer damaged it.
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^^^This

With tips and headstocks both; It must be packed in a way that the body of the guitar is trapped so that the ends of the guitar can not make any contact with the ends of the box. Even wrapped or padded ends do not stop this from happening if the box gets slammed down on one of the ends.
 
Unfortunately you have zero recourse. Sorry you are out the money. Sucks but shit does happen.
 
Sorry for your bad luck......but it seems shipping a real pointy guitar like this one at least without a case is almost tempting fate especially with all the horrible freight handling stories as of late.

Hopefully the guy ships the guitar back to you with no more damage otherwise the nightmare will evolve into I refunded him the money and he never shipped the guitar back to me and Paypal/Ebay still forced the refund. I hope this doesn't happen but it has to some.

It is for this reason I will only sell in person any longer... once the buyer checks it out and is happy with it and the money is exchanged there are no refunds or returns. My very last sale on Ebay was with a dishonest buyer who was looking for a discount when I knew item worked fine, once I figured out what he was trying to do I offered a full refund within a 7 day window. The guy never responded to any of my Ebay messages. After 7 days I messaged him again telling him I had given him ample time to execute the return and it was now null and void. He still didn't message me back at all.....I stopped sellling online after that. It's a shame because things do happen to honest buyers/sellers and sometimes it is yourself and these jackwagons trying to pull scams have really adulterated the market for the rest of us.
 
Meeotch said:
Sorry to see this man. I recently shipped a $3k Schecter inside a hard case inside a padded guitar box. Case arrived smashed as well as the guitar, but I was able to file a claim successfully. As others have said, you'll have to issue a refund and pray it returns with no further damage.

You could buy a hard case for this guy to return ship it in, but for an $800 axe that's now beat up, I'd probably just cut my losses and try to sell it locally for cheap at this point. Totally sucks man...truly the dark side of shipping pointy guitars combined with carriers that don't give a flying fuck.

Also - you should try offering a partial refund. There's a chance if the price is right he might be willing to keep it.
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^^^^^^^^^^^^^^^
Bingo Bango......................
 
I don't understand how there isn't recourse. If the shipper damages it, they pay for it, right (Assuming it's insured)? If the guitar was boxed and in bubble wrap it's on them seems to me. I guess what amount of abuse should be anticipated is subjective, but appears shipper mishandled it in some way, even if it could have been boxed better. And I would never refund an item that I hadn't received back, so I don't understand how some people are losing on this either. And if it got damaged on return transit, again should be shipper's responsibility.
 
I'd call the company you shipped through ASAP about filing an insurance claim. Get as many photos or other documentation of the damage you can get from the buyer in its current state. Chances of them making good on it are about 50% in my experience.

In the meantime you're likely going to have to agree a refund and ask him to ship it back to you.
 
denialist said:
I don't understand how there isn't recourse. If the shipper damages it, they pay for it, right (Assuming it's insured)? If the guitar was boxed and in bubble wrap it's on them seems to me. I guess what amount of abuse should be anticipated is subjective, but appears shipper mishandled it in some way, even if it could have been boxed better. And I would never refund an item that I hadn't received back, so I don't understand how some people are losing on this either. And if it got damaged on return transit, again should be shipper's responsibility.
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I don't think any carrier will honor insurance claims these days if their shipping depot did not pack it! At least that was my understanding the last time I inquired about shipping an amp. The guy at Fed Ex told me he was going to only single box it and that he didn't have boxes big enough and he was going to have to cut one down and I mentioned about having it double boxed and he gave me that 1000 yard stare. I promptly walked out and decided it wasn't worth the trouble to have my amp damaged in shipping especially if I went to the trouble double boxing it and it still got damaged!
 
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Impersonally would not ship like that
denialist said:
I don't understand how there isn't recourse. If the shipper damages it, they pay for it, right (Assuming it's insured)? If the guitar was boxed and in bubble wrap it's on them seems to me. I guess what amount of abuse should be anticipated is subjective, but appears shipper mishandled it in some way, even if it could have been boxed better. And I would never refund an item that I hadn't received back, so I don't understand how some people are losing on this either. And if it got damaged on return transit, again should be shipper's responsibility.
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The shipper required OEM packaging or double boxes. To me, I personally would not ship a guitar in bubble wrap. It not about padding and more about movement
 
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Sucks man. Sorry. :(

I forget who it was but someone on here turned us onto an alternate shipping (start up) firm that supposedly was safer for gear? @Racerxrated remembers I'm sure.
 
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