lilyzhao
New member
.If you can claim for logistics?
napalmdeath
Well-known member
I left ebay almost 20 years ago for selling. Zero protection, and zero chance of winning any ticky-tack claims.
Reverb is somewhat better. At least you have a chance, and they see B.S. too. Typically they pay them to go away from their insurance slush fund they charge you for. I've only had one issue from a buyer in over 400 transactions. Reverb gave him $250 to beat it, and never charged me a cent because they knew he was full of shit. But, at the end of the day, Reverb doesn't want to touch PayPal claims with a 10-foot pole either.
R
Racerxrated
Well-known member
This is how it works-
You sell item. You pack it yourself, pay for the shipping/insurance and drop it off. It ships. Buyer gets it, and the box looks like it was dropped off a 10 story building. There's damage. No problem; I have insurance! You put a claim in. UPS requests a picture of EXACTLY the packing you used. Now, this is on the Buyer to provide pics to UPS, since you don't have the item. You double boxed, packed tightly with bubble wrap/etc. No movement possible for the item in the package.
UPS gets back to you 2 weeks later rejecting your claim, saying packing was insufficient. You appeal, same result. You're FUCKED.
The only way to GUARANTEE that you will always win in a possible shipping damage claim, is to use either the UPS store, or FEDEX office to completely pack the item themselves. Because the store then guarantees the payout. Unfortunately though, you will pay through the nose and then some by having the UPS store/Fedex office do all the packing...but at least you are covered 100%.
Briman24
Well-known member
If you insured it......just refund him and claim it with courrier
If you didn't insure a pointy guitar in a box without a case......sorry but you are screwed and will know what to do next time
If you didn't insure a pointy guitar in a box without a case......sorry but you are screwed and will know what to do next time
BesaMoogie
Well-known member
I so far had one bad experience with shipping and I usually put a lot of effort in packaging. It has as a Randall 2x12. During shipping, one speaker came loose. The screwheads flipped through the chassis holes of the speaker and the rest of the screws broke or bent. The disattached speaker then smashed the middle post of the cab. From outside, everything looked fine.
I ended up giving the guy a refund as high as a used v30 would cost and he reglued the middlepost. Going through the refund process would have been to much of a hassle.
I usually install washers now under the screws holding the speakers.
I ended up giving the guy a refund as high as a used v30 would cost and he reglued the middlepost. Going through the refund process would have been to much of a hassle.
I usually install washers now under the screws holding the speakers.
acceptance
Well-known member
Are you saying that the shippers will deny liability even when it’s packed well and documented?
Ryan990
Well-known member
Often times yes. Regardless of how well you packed the item the company will deny the insurance claim stating it was insufficiently packaged. That's their loophole for not paying out. You packed it not them so your fault if it's damaged.
However, I did have UPS once honor a claim on a slightly damaged amp. UPS would have paid out in full but the buyer would have had to give them the amp. He chose to keep it and have his friend fix it, but UPS was going to honor the claim. YMMV
rsm
Well-known member
I purchased a used Randall RG1503 2x12 combo on Reverb that looked to be in excellent / like new condition. When it arrived the box had several large holes, the footswtich was missing, and the frame was broken in at least 2-3 places; 2 of the caster wheels were completely sheered off their pins and still in the box. Somehow the footswitch cable and power cable were still in the box.
I took pictures of the box right where UPS dropped it off, and each step of my unpacking, and the condition of everything. Sent it to the buyer who immediately refunded me the money, and filed a claim. He said this was his first real amp and was not happy either. I could tell by the condition of the amp - other than the UPS shipping damage - it was like new.
He contacted me a few times asking for pictures; luckily I kept the box and packing materials. I ended up giving him half of the purchase amount because he was having trouble with the claim, he was a young guy, and this amp meant something to him, etc. as we went back and forth.
A few months later he said they settled the claim, they refused to pay for the amp but they refunded his shipping cost.
rsm
Well-known member
Years ago I ordered a used BC Rich Draco (yeah, I know. 
) from a music store on reverb. It was packed in it's original case which was well boxed, I don't recall if it was double boxed. One corner of the box was crushed. When I opened the case, and took the guitar out and 1-2" chuck of wood was broken off the tip of the lower V; what looked like sawdust and smaller pieces were in the corner of the case held in place by the case interior fabric/padding. I took pictures and sent them to the seller, he was clearly not happy. He refunded my money once he had the returned guitar.
Given the damage and the debris, it was clear the box had dropped and hit that corner hard enough to damage the box and the guitar. I don't recall seeing any visible damage to the case. IDK if he ever collected from the carrier insurance or who the carrier was.
) from a music store on reverb. It was packed in it's original case which was well boxed, I don't recall if it was double boxed. One corner of the box was crushed. When I opened the case, and took the guitar out and 1-2" chuck of wood was broken off the tip of the lower V; what looked like sawdust and smaller pieces were in the corner of the case held in place by the case interior fabric/padding. I took pictures and sent them to the seller, he was clearly not happy. He refunded my money once he had the returned guitar.Given the damage and the debris, it was clear the box had dropped and hit that corner hard enough to damage the box and the guitar. I don't recall seeing any visible damage to the case. IDK if he ever collected from the carrier insurance or who the carrier was.
JerEvil
Well-known member
I mean it’s not unthinkable for them to suggest you dropped it after wrapping, you assumed it was ok when you put it on the box, and sent it off.
Adding that language to your listings does nothing to protect you as a seller.
No. You can file a claim if you insured it but your on the hook for this regardless.
Saying “sold as is, no returns” means nothing on this case as it took damage. That was not “as is” at the time of transaction.
Sure they will. You should always look at shipping agents requirements for claims.
This is 100% why I ship in a case and pay to have it packed by the shipping agent. It costs more but I price my items to cover that.
M
MusicIsLife
Well-known member
A big part of it is following THEIR packing guidelines. I think we've all received packages and have been astonished at what some people think passes for well-packed. We need to look at what well-packed means to the companies who actually know what they're putting our shipments through.
For example, you shouldn't reuse shipping boxes. We've all seen what some of them look like after only their first use, and as others have also pointed out, the appearance doesn't always tell the full story of what the shipment has experienced. The only way you know a box isn't compromised is by using one that hasn't yet been through the system.
Also, it's a good idea to use two boxes. Pack the item like you normally would, then put additional padding around it, and pack it in a second outer shipping box.
People who do a lot of shipping know they have to do these things if they want their damage claims to be paid. If you're self-packing and you're not following the carrier's guidelines, then the only reason to declare a value is in case they lose the package.
acceptance
Well-known member
It should in general, but maybe PayPal or another platform would try to override. Reverb for example disclaims responsibility for shipping: “Reverb is not liable or responsible for any issues you may have with a carrier’s services and you should contact the applicable carrier as needed.”
And in section 4, “Shop policies”, sounds like you’re free to set your own. https://reverb.com/legal/reverbcom-sellers#Shop-Policies
M
MusicIsLife
Well-known member
Nope. As the seller you're on the hook to ensure the item is received in the same condition in which you sold it. If you're offering shipping and you're self-packing, then you're also liable for how that's fulfilled.
I wouldn't though lose hope in the carrier paying a damage claim. UPS paid up on a Marshall JMP-1 preamp I received that was gravely under-packed. I'd probably make the case that the box should never even have been subjected to the forces needed to snap the wood like that in the first place. Takes pics with a tape measure showing the thickness of the wood they broke, and it will also help if you already have a written repair estimate. I think it's still a long shot, but I'd give it a go nonetheless.
R
Racerxrated
Well-known member
Yes; this is 'par for the course'. The only 'documentation' is the package; the shipping company doesn't 'check your work' so to speak. So, for you to win a case against them, the only possible 100% foolproof way is to simply have them do it themselves, which means to take it to the UPS store or Fedex Office location and have them do it...it is then covered by the store location/franchise itself as they are a contractor for UPS/Fedex.
M
MusicIsLife
Well-known member
This is what I do with any high-value items too. It's a trade-off. On the one hand, when I self-pack I think it has a better chance of surviving the trip, but it's harder to win a claim. UPS/FedEx might not pack it as well as I do, but at least I'm covered if it's damaged.
Mr. Willy
Well-known member
Man, I feel for you, but as soon as you said it was shipped with no case, my instinct went to the buyer. Hope things work out for you, though.
Bram576
Well-known member
Been happy with pirate ship so far. Seems like they’re legit. And others have had a positive experience filing a claim. These shipping companies are a rip to send and package through them, although sending at FedEx with an account is way cheaper than ups. Before I started using pirateship I’d show up to FedEx with a box and the supplies to pack and just pay the packing fee and have them do it to save cash that way they’re still liable technically.
If you packed yourself and didn’t have any third party insurance like pirateship you’re 1000 percent hosed and going to owe a refund and not get money back. Get the guitar back first before issuing it though.
If you packed yourself and didn’t have any third party insurance like pirateship you’re 1000 percent hosed and going to owe a refund and not get money back. Get the guitar back first before issuing it though.
C
Cap217
Active member
Late to respond here but I think this is 100% on you as a seller/shipper. No case on a V is pretty crazy. Those points always break. And shipping during christmas like this is even worse. Shipping companies just throw this stuff around. It probably broke in shipping. A guy just throwing the thing 10' to another guy on a truck... many times over.
Also, never bubble wrap guitars. Wrap in paper first. The bubble wrap melts the finish on some guitars (mostly nitro) and will imprint the bubbles or even melt the paint off the wood. This guitar isnt nitro but I wonder if there are conflicts with the finish.
Also, never bubble wrap guitars. Wrap in paper first. The bubble wrap melts the finish on some guitars (mostly nitro) and will imprint the bubbles or even melt the paint off the wood. This guitar isnt nitro but I wonder if there are conflicts with the finish.
JerEvil
Well-known member
Yes I add that language as well. It has never helped me…
acceptance
Well-known member
Who interferes? Paypal, Reverb? What did they say?