Does Diezel Support Suck?

  • Thread starter Thread starter sixstrings
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sixstrings

sixstrings

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Man I emailed Diezel support from their website on Friday. I still haven't heard back from them. I'm starting to wonder about their support. Man, bad support or a lack of really turns me off about an amp company.
 
I'm in the same situation.
I've also been told that their emails are having problems by their Australian distributor, Shane at bMusic. I left a message on Herr Stapfers answering machine so no doubt i'll hear back from them whenever they get back and sort through correspondance. If I haven't heard back from them in a week or so i'll probably try calling again, bit expensive from New Zealand though >.<

I know Diezels support definately does not suck by any means, when I originally emailed P. Stapfer he was immensely helpful, and quite chatty too. I have no doubts any issues with their support are for fully legitimate reasons.
 
I've heard, and experienced, nothing but good things regarding Diezel's customer support, especially now that Terry (Duolos) is the U.S. distributor. While I haven't had to contact Diezel regarding repair or warranty type issues, every question I've had regarding my Herbert, however unimportant, has been answered by Peter himself on this forum. To me, that kind of support indicates that he actually does give a damn about his individual customers, and is very determined to keep his customers happy-he's certainly kept me happy, to the point where customer support is one of the main reasons I'll never get rid of my Diezel (unless it's to get another Diezel :D ).
Keep in mind that they're a VERY small company, are, or were, at the Frankfurt Musicmesse ATM (trade show, I assume?), and 2 of the days you have been waiting for a response were over the weekend. Like Szar said, give it time. I would not let customer support be a concern when it comes to Diezel.

Rich
 
I think most people misunderstand our situation
and the size of our company.

We have no member waiting for phone calls or
answer emails in 5 minutes. We are working day
and night to supply our customers.

Of course we try to do our best and we should
have more time for phone calls or emails in the
future.

Since then the customers need some patience
with our our small company.

Thanks for understanding :thumbsup:
 
BigR":1yyheih1 said:
I've heard, and experienced, nothing but good things regarding Diezel's customer support, especially now that Terry (Duolos) is the U.S. distributor. While I haven't had to contact Diezel regarding repair or warranty type issues, every question I've had regarding my Herbert, however unimportant, has been answered by Peter himself on this forum. To me, that kind of support indicates that he actually does give a damn about his individual customers, and is very determined to keep his customers happy-he's certainly kept me happy, to the point where customer support is one of the main reasons I'll never get rid of my Diezel (unless it's to get another Diezel :D ).
Keep in mind that they're a VERY small company, are, or were, at the Frankfurt Musicmesse ATM (trade show, I assume?), and 2 of the days you have been waiting for a response were over the weekend. Like Szar said, give it time. I would not let customer support be a concern when it comes to Diezel.

Rich
Click to expand...

Well said.

I'm a relatively young person, 21 in August. I managed to buy a VH4 late last year at a pretty damn good price, although with a US transformer. Just waiting on sorting out the right transformer, ready to pay the proforma invoice, just waiting on confirmation from Herr Stapfer.
I'm just thankful i'm a 20 year old with a Diezel, frankly. So what if I havent been able to play it without a step-down transformer yet, fact is I own it. And i'm bloody proud of it, especially given it's one of probably less than 4 in New Zealand.

OM
 
Diezel aren't that big, so you sometimes have to wait. I'm sure if I bought a Ferrari it'd be more difficult to get quick local service than if I bought a Ford though!

When I compare it to Marshall where they refused to tell me how to bias my amp, as it might be too dangerous for me, and although I told them I'd done electronic and electrical engineering and I was quite safe, they told me I'd have to become an authorised Marshall repairer for them to let me know!!!

I did manage to squeeze the circuit diagrams out of them for my EL34 100/100 on a different day though! :D
 
Well said.

I'm a relatively young person, 21 in August. I managed to buy a VH4 late last year at a pretty damn good price, although with a US transformer. Just waiting on sorting out the right transformer, ready to pay the proforma invoice, just waiting on confirmation from Herr Stapfer.
I'm just thankful i'm a 20 year old with a Diezel, frankly. So what if I havent been able to play it without a step-down transformer yet, fact is I own it. And i'm bloody proud of it, especially given it's one of probably less than 4 in New Zealand.

OM
Click to expand...

what year is your vh4 Fler?later model can be rewire to 230V.
 
Oh guys damn it! If you contact them via their HP you only have to open your eyes and you´ll see the info about the Frankfurt fair. OMG!!! :doh:

Believe me or not, you´ll never get this support like Diezel gives you. The two Peters are amazing.
And with their new cabs and power tubes theay did a huge jump forward. What an amazing sound!

Just be patient. They need a week to recover after the fair.
 
2002. I've already had the problem diagnosed, and yeah, a new transformer is necessary.

Thing is i'm actually really after a VH4S due to me being a stereophile. Perhaps Peter, this may be a query for you and may be worth investigating before I send the payment for the transformer. Is it possible to convert the VH4 to VH4S? I've seen the insides of the chassis and I know it's all marked out ready for panels/holes to be cut out for the VH4S parts, extra master strip/output transformer/etc.

Is that possible or would I be better off trying to get hold of a VH4S? Just that would be rather difficult given my location and the immense rarity of the units here. Perhaps someone wants a trade? Ideally i'd like to keep my unit though and convert if possible, i've gotten sentimentally attached to it now =P
 
Diezel Support?? I would call it more of Diezel Obsession. Between the 2 Peters & Terry in the US, there has never been an issue. So easy to get in touch with & get answers in a timely manner...if not instantly!! I have owned many amps..and i cursed their service on more than several occassions. Just laxed & full of shit! These guys are top notch...sometimes we take it for granted...but deal with a few huge amp companies & you will bow down to Diezels service,dedication to a great product & second to NONE service to its customers!!

Kudos guys!! :D
 
Peter Diezel":naaidhih said:
I think most people misunderstand our situation
and the size of our company.

We have no member waiting for phone calls or
answer emails in 5 minutes. We are working day
and night to supply our customers.

Of course we try to do our best and we should
have more time for phone calls or emails in the
future.

Since then the customers need some patience
with our our small company.

Thanks for understanding :thumbsup:
Click to expand...

Well you can't beat that! The main dude chiming in himself, now that's what I'm talking about! Thanks for keeping your ears open to your customers. I feel more confident now, thanks.
 
We always take care of our customers, that is not an issue. Bare in mind there is a lot of information already available on this forum. There are three of us and we do our absolute best to help everybody. If all we did was sit around on the forum we would never have any amps or cabinets made for you guys ;)
 
Can you imagine, how much calls, mails and letters a company like Diezel recieves every day?

I had the occasion/fortune to visit Peter (Diezel) twice in his workshop - he did some maintenance on my Einstein. I could see, how Peter is working and how much he is working and how he is doing the service for his customers (keep in mind, he is working together with two or three assistants only).

For me it is really a miracle, how and wherefrom he is able to take his time and energy to do such a customer-service!

For my point of view (my experience amd watching the forum) I never ever could say anything bad about Diezel-support (as I wrote in anoter thread, the support of Diezel was one of the reasons, I bought an Diezel)!

And - I make my kudos to Peter, beeing still friendly and polite to unpatient customers, who call his support "sucking" after they have waited only a couple of days for a response!!!

eddie
 
I had no idea Diezel had such a low head count. Ok, I know Diezel is a small company but I'd have expected at least 20-30 people.

All the more kudos to Peter and his crew!
 
One of Peters VH4 prototype heads in the Marshall shells is actually for sale down here in New Zealand, now that picture reminds me. If anyone wants it I could enquire as to it's availability with the owner?
 
Thanks for understanding .... we will kick off our
asses for the customers.

Please no bad feelings about some waiting time
in any case :thumbsup:
 
Don`t worry Peter has an unique customer service! :thumbsup: :thumbsup:
You can get almost 24/7 help here on the forum by either Peter, Terry or Olaf. They do an amazing job.
 
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