Ebay. Seller does not accept returns?

[glip22]

As a seller we have the option to not accept returns. We can write in our listing that all sales are final. From what I have found this only means a buyer cannot return it if he/she doesn't like it as long as the reason for their return is described in the listing and not an issue that was not listed in the auction. Can a seller write "As Is" and still have a buyer return under Ebay protection?
I bought a guitar recently that had the truss rod hex bolt completely stripped. The seller did not accept returns but it was not listed "as is" or that it had this issue. It was not a simple fix by using a gripper key to remove the nut and replace it. It was the type of rod where the nut was part of the truss rod assembly. Fix is to remove the fretboard and replace the assembly. A big job.
It took allot to convince the seller I was protected in this case so he agreed to my return.
Any experiences with this you guys have had? Seems like a buyer can really screw a seller over if they want to on Ebay.
Mine was legit and I was in the right but I bet their are some really bad deals going on where the buyer breaks the item to return it, etc..

 

[xzyryabx]

No returns is usually a red-flag for me, UNLESS as you said the item is sold as-is and any issues are disclosed.
I never had to deal with that personally, but I' m not too concerned, I'm fairly sure ebay/paypal/amex will side w/ the buyer if the seller is trying to do something shady via No Returns.

 

[guitarmike]

In 99.99999% of the time if the buyer opens a claim in the Ebay system, Ebay will rule in the buyer's favor even when something was sold as is. When I sell on Ebay I photograph every possible angle of the item including the inside and all serial numbers. I've heard of buyers buying electronic gear, swapping out the guts and returning them saying it did not work and getting a full refund. The seller just lost his item and the return shipping.

 

[Oblivion DC]

I don't think I want to buy from anyone I don't know from the various boards anymore. Too many scammers out there.

 

[glip22]

Thats what I see. They will always rule in the buyer's favor even when it is wrong. So no returns is useless. If a seller lists with no returns and teh buyer does not like it, they can return it and file a claim on some bs and win

 

[Racerxrated]

In 99.99999% of the time if the buyer opens a claim in the Ebay system, Ebay will rule in the buyer's favor even when something was sold as is. When I sell on Ebay I photograph every possible angle of the item including the inside and all serial numbers. I've heard of buyers buying electronic gear, swapping out the guts and returning them saying it did not work and getting a full refund. The seller just lost his item and the return shipping.

This. I don't eBay/PayPal anymore because of a scam where I almost lost 1400$. Long story but needless to say I clawed my money back through my bank and shut my eBay/pal accts down. Sold an amp but it never made it back to me. Buyer owns all the rights it seems.

 

[mooncobra]

In 99.99999% of the time if the buyer opens a claim in the Ebay system, Ebay will rule in the buyer's favor even when something was sold as is. When I sell on Ebay I photograph every possible angle of the item including the inside and all serial numbers. I've heard of buyers buying electronic gear, swapping out the guts and returning them saying it did not work and getting a full refund. The seller just lost his item and the return shipping.

This. I don't eBay/PayPal anymore because of a scam where I almost lost 1400$. Long story but needless to say I clawed my money back through my bank and shut my eBay/pal accts down. Sold an amp but it never made it back to me. Buyer owns all the rights it seems.

I wont use ebay or paypal anymore, too much risk. a lot of scammers and the rules are now in their favor, ridiculous.

 

[RJF]

Ebay/PP will ALWAYS side with a buyer. Why? Simple.... the buyer is the one with the money. Ebay/PP doesn't care about the items being sold on their website, they care about their percentage of the money exchanging hands.

 

[Scumback Speakers]

Buyers can claim whatever they want to in my experience and leave you negative feedback or file a paypal claim. I have over 230 positives in eBay, but my one and only negative was when a player found lint or dirt in the intonation saddles/screws of the ABR-1 bridge.

His expectation was that although the guitar was in top condition, that I should have removed the bridge, disassembled it and boiled the bridge of any dust/lint/grunge residue, then reassembled it before restringing to his specs and shipping it.

So if you have tarnished intonation screws in your string saddles, you too can get a negative on eBay. eBay & Paypal sided with me, and smacked the buyer upside the head, but that negative is still there from 8-9 years ago.

I can't think of any guitar I've ever seen with an ABR-1 that didn't have some type of tarnish/lint, etc on the intonation screws inside the bridge unless it was brand new, and the Epiphone LP I sold was 12 years old at the time.

Hell, I'd rather have gotten the guitar back and refunded his money, but he'd already sold it out of disgust at the "tarnish".

Some buyers have some really funny ideas.

 

[glip22]

Buyers can claim whatever they want to in my experience and leave you negative feedback or file a paypal claim. I have over 230 positives in eBay, but my one and only negative was when a player found lint or dirt in the intonation saddles/screws of the ABR-1 bridge.

His expectation was that although the guitar was in top condition, that I should have removed the bridge, disassembled it and boiled the bridge of any dust/lint/grunge residue, then reassembled it before restringing to his specs and shipping it.

So if you have tarnished intonation screws in your string saddles, you too can get a negative on eBay. eBay & Paypal sided with me, and smacked the buyer upside the head, but that negative is still there from 8-9 years ago.

I can't think of any guitar I've ever seen with an ABR-1 that didn't have some type of tarnish/lint, etc on the intonation screws inside the bridge unless it was brand new, and the Epiphone LP I sold was 12 years old at the time.

Hell, I'd rather have gotten the guitar back and refunded his money, but he'd already sold it out of disgust at the "tarnish".

Some buyers have some really funny ideas.

Thats ridiculous. I'm not sure how it works but I think after so many transactions they remove negative or neutral. It might just be neutral. They removed one from my ratings that was bullshit. I have 890 feedback. I guess I gave them allot of money so far.

 

[syncrodude007]

In 99.99999% of the time if the buyer opens a claim in the Ebay system, Ebay will rule in the buyer's favor even when something was sold as is. When I sell on Ebay I photograph every possible angle of the item including the inside and all serial numbers. I've heard of buyers buying electronic gear, swapping out the guts and returning them saying it did not work and getting a full refund. The seller just lost his item and the return shipping.

This. I don't eBay/PayPal anymore because of a scam where I almost lost 1400$. Long story but needless to say I clawed my money back through my bank and shut my eBay/pal accts down. Sold an amp but it never made it back to me. Buyer owns all the rights it seems.

This...ebay/paypal trick fucked me...go old school bank draft wait till it clears

 

[bikerdude2]

This is why I always try to buy and sell on this forum. Not a bad deal yet!

 

[Chris6870]

Of course. All sales are final. Unless the seller misrepresented the item. I always specify no returns on Ebay.If that scares off buyers TFB, I'm not Guitar Center or Musicians Friend.

 

[guitarmike]

In 99.99999% of the time if the buyer opens a claim in the Ebay system, Ebay will rule in the buyer's favor even when something was sold as is. When I sell on Ebay I photograph every possible angle of the item including the inside and all serial numbers. I've heard of buyers buying electronic gear, swapping out the guts and returning them saying it did not work and getting a full refund. The seller just lost his item and the return shipping.

This. I don't eBay/PayPal anymore because of a scam where I almost lost 1400$. Long story but needless to say I clawed my money back through my bank and shut my eBay/pal accts down. Sold an amp but it never made it back to me. Buyer owns all the rights it seems.

This...ebay/paypal trick fucked me...go old school bank draft wait till it clears

When I sell something on Ebay that is over $100 as soon as I get payment I disassociate my bank account from Paypal. I'll gladly refund money if I misrepresented something and I refund money if it was damaged ant the shipper accepts the claim, otherwise tough luck for paypal.

When I sell:
1. I have a minimum of 20 pictures of the item. I tell the buyer all serial numbers are recorded but I do not post/send any pictures of them. This stopped me from being the victim of the electronics switchero that is rampant on Ebay. I ask for serial numbers before accepting returns, Ebay has backed me on this the first time I had to use it.
2. I state that in the event of damage in transit I will only refund money upon the carrier acknowledging fault and the carrier has possession of the item.
3. All bank accounts and creit cards are unlinked from Paypal as soon as I get the money transferred out of Paypal.

It sucks that Ebay is so pro buyer but they make more money that way. They do not care about their sellers, until a serious challenger to Ebay comes along, they do not have to.