This whole issue reminds me of time I was working tech support back in the 90's..
This employee of the company I worked for brought in his laptop because there was some kind of problem. Dropped it of with me and was a real asshole about too - he wanted it fixed
instantaneously. Extremely rude and condescending towards me.
I figured out the fucking hard disk was full, so the OS couldn't cache properly. It was full of hardcore GAY PORN.
My manager had gotten an ear full from this self-important prick by this point, and he starts asking me for an update on this dude's fucking laptop.
I took that thing and opened the top in front of him, the girl that worked the call center, and a couple of other techs and went,
"Here's the problem."
Started playing videos for all to see - why this dude's laptop was running slow..
So then I got fired.