Just got a voicemail …..”Hey Rod, just wanted to introduce myself, I’m your new Sweetwater Sales Engineer”.

  • Thread starter Thread starter guitarplayer
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For the great service and convenience I always get with Sweetwater my sales rep can shit on my lawn and punt my cat across the street.

If I want a guitar in the wrong color and missing knobs, I'll call Guitar Center.
 
When my sales engineer calls, I always try to buy something. It's a hard job, I like to be supportive.
 
My Gear Advisor " Dave " from GC leaves me a message at least 3 times a week .... lol
I get those too. And the jackasses never reply when I'm looking for something. I gave them a shot before I bought my LP, and didn't get a response until I already bought one somewhere else.
 
I get those too. And the jackasses never reply when I'm looking for something. I gave them a shot before I bought my LP, and didn't get a response until I already bought one somewhere else.
same experience here .....
 
My guy will text randomly just to check in. He’s cool so no bother. When I need something, he’s always quick to respond and get answers. All in all a good relationship.
 
How can those guys work on commission only? That's simply not an outbound sales job. I'm 100% commission, but no one hands me anything and I have to go out and find it. So the commissions are pretty big. But just banging the phone to call existing customers is not a 100% commission kind of job. And how much margin does SW have to pay those commissions? Their prices are pretty decent with no discount. And my sales engineer has just about never been able to get me a discount when I've asked.
 
Sweetwater has really tightened up on doing discounts. I rarely do business with them. They play the customer service card and portray themselves as experts but I have yet to talk to anybody there who knows their ass from a hole in the ground. My first rep was decent but he was promoted. He was cool about discounts and tried to do what he could and was very transparent on costs and margins and so forth which I am well aware of so he was a straight shooter. Everybody else all these years since him has been mediocre at best and a couple have been downright dickheads when you talk discount. I get better deals at GC and MF all day everyday.
 
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