My Revv amp story

[DEastveld]

Hey Guys,
I just wanted to come on here to comment. First off, Chris, I am terribly sorry about the communication, I let you know that when I refunded your deposit. This is definitely an issue at Revv, there is no doubt. I am working to resolve it, but the reality for us is that there are 3 of us at this company, and I have always had to have a day job to work as well. We have grown very quickly in the last year, but not fast enough to be able to afford to hire sometime to take care of customer service full time. So the issues any of you have had in getting responses are definitely an issue we are aware of, and are trying to sort out. The delays in getting amps is due to the volume that has been ordered, we didn't anticipate having the growth we have had, but are nervous about the scaling up that would be required to meet demand a lot faster, as we can't predict how long it will go for. Again, I take full responsibility for the lack of communication on my end, no one else is to blame. We are definitely trying to do better.

Best of luck to all of you,

Derek Eastveld
VP Sales & Marketing
Revv Amplification Inc.

 

[indespise]

That was certainly much better than the response we saw from Kiesel guitars when someone here had an issue.

 

[DET1973]

That was certainly much better than the response we saw from Kiesel guitars when someone here had an issue.

What was the Kiesel Response? I guess i'm outta the loop on that one.

 

[indespise]

viewtopic.php?f=3&t=187387

 

[SavageRiffer]

Hey Guys,
I just wanted to come on here to comment. First off, Chris, I am terribly sorry about the communication, I let you know that when I refunded your deposit. This is definitely an issue at Revv, there is no doubt. I am working to resolve it, but the reality for us is that there are 3 of us at this company, and I have always had to have a day job to work as well. We have grown very quickly in the last year, but not fast enough to be able to afford to hire sometime to take care of customer service full time. So the issues any of you have had in getting responses are definitely an issue we are aware of, and are trying to sort out. The delays in getting amps is due to the volume that has been ordered, we didn't anticipate having the growth we have had, but are nervous about the scaling up that would be required to meet demand a lot faster, as we can't predict how long it will go for. Again, I take full responsibility for the lack of communication on my end, no one else is to blame. We are definitely trying to do better.

Best of luck to all of you,

Derek Eastveld
VP Sales & Marketing
Revv Amplification Inc.

Lame. Don't setup the illusion that you're a commercial brand and then make the excuse that you're just a tiny shop. Common sense dictates that it's not good business practice to market products you can't deliver. There's no excuse not to return a customer's call/email either.

 

[GOHOINC]

Hey Guys,
I just wanted to come on here to comment. First off, Chris, I am terribly sorry about the communication, I let you know that when I refunded your deposit. This is definitely an issue at Revv, there is no doubt. I am working to resolve it, but the reality for us is that there are 3 of us at this company, and I have always had to have a day job to work as well. We have grown very quickly in the last year, but not fast enough to be able to afford to hire sometime to take care of customer service full time. So the issues any of you have had in getting responses are definitely an issue we are aware of, and are trying to sort out. The delays in getting amps is due to the volume that has been ordered, we didn't anticipate having the growth we have had, but are nervous about the scaling up that would be required to meet demand a lot faster, as we can't predict how long it will go for. Again, I take full responsibility for the lack of communication on my end, no one else is to blame. We are definitely trying to do better.

Best of luck to all of you,

Derek Eastveld
VP Sales & Marketing
Revv Amplification Inc.

Lame. Don't setup the illusion that you're a commercial brand and then make the excuse that you're just a tiny shop. Common sense dictates that it's not good business practice to market products you can't deliver. There's no excuse not to return a customer's call/email either.

There is an excuse and you just quoted it... You might not like it, and you might not buy it, but it's probably still the reality of what happened. Sorry this happened for the OP and good luck to REVV in righting the ship and meeting the large demand. If you guys can turn it around that's only good news for yourselves and good for everyone else to have more cool amps in the market.

 

[SavageRiffer]

Hey Guys,
I just wanted to come on here to comment. First off, Chris, I am terribly sorry about the communication, I let you know that when I refunded your deposit. This is definitely an issue at Revv, there is no doubt. I am working to resolve it, but the reality for us is that there are 3 of us at this company, and I have always had to have a day job to work as well. We have grown very quickly in the last year, but not fast enough to be able to afford to hire sometime to take care of customer service full time. So the issues any of you have had in getting responses are definitely an issue we are aware of, and are trying to sort out. The delays in getting amps is due to the volume that has been ordered, we didn't anticipate having the growth we have had, but are nervous about the scaling up that would be required to meet demand a lot faster, as we can't predict how long it will go for. Again, I take full responsibility for the lack of communication on my end, no one else is to blame. We are definitely trying to do better.

Best of luck to all of you,

Derek Eastveld
VP Sales & Marketing
Revv Amplification Inc.

Lame. Don't setup the illusion that you're a commercial brand and then make the excuse that you're just a tiny shop. Common sense dictates that it's not good business practice to market products you can't deliver. There's no excuse not to return a customer's call/email either.

There is an excuse and you just quoted it... You might not like it, and you might not buy it, but it's probably still the reality of what happened. Sorry this happened for the OP and good luck to REVV in righting the ship and meeting the large demand. If you guys can turn it around that's only good news for yourselves and good for everyone else to have more cool amps in the market.

I think the OP made the reality of what happened quite clear. It's not a matter of whether I like it or not, it's a matter of whether it's lame or not; and since REVV not only failed to respond to the customer after he made repeated attempts, they gave an excuse instead of expediting the order for him. Fail, fail, fail. Sorry, but better to buy a Friedman. You'll get better customer service and that dude is REALLY busy.

 

[DEastveld]

SavageRiffer, I did offer to expedite the order to make sure it shipped within a day from when I spoke on the phone to Chris. Just to be clear. You can say that the reason is lame, that's fine. I admitted we have a communication issue, comparing us to Friedman is like comparing apples and oranges. Again, I have not tried to come and make excuses, I have owned that there is an issue that we are working to resolve and explained myself, what more would you like from me than that? We also refunded his money within minutes, with nothing but apologies for letting him down.

 

[SavageRiffer]

SavageRiffer, I did offer to expedite the order to make sure it shipped within a day from when I spoke on the phone to Chris. Just to be clear. You can say that the reason is lame, that's fine. I admitted we have a communication issue, comparing us to Friedman is like comparing apples and oranges. Again, I have not tried to come and make excuses, I have owned that there is an issue that we are working to resolve and explained myself, what more would you like from me than that? We also refunded his money within minutes, with nothing but apologies for letting him down.

OK, fair enough then. It's a great thing that you are keeping your ear to the people and responding. I give you full credit for that. Guitar gear is expensive, so most people can't just throw around thousands of dollars without a certain degree of reliability and certainty. I withdraw my previous criticism then.

 

[Wizard of Ozz]

I don’t deal with “unprofessional” professionals. If you have a business and take money based on an expected delivery date... either update the customer, refund the deposit in a timely fashion, and/or stop taking orders if you can’t fill them when promised. It’s not rocket science. Anything else is absolute pure unadulterated greed. Flat out greed and f-the customer.

 

[DragonCrestPC]

Hey Guys,
I just wanted to come on here to comment. First off, Chris, I am terribly sorry about the communication, I let you know that when I refunded your deposit. This is definitely an issue at Revv, there is no doubt. I am working to resolve it, but the reality for us is that there are 3 of us at this company, and I have always had to have a day job to work as well. We have grown very quickly in the last year, but not fast enough to be able to afford to hire sometime to take care of customer service full time. So the issues any of you have had in getting responses are definitely an issue we are aware of, and are trying to sort out. The delays in getting amps is due to the volume that has been ordered, we didn't anticipate having the growth we have had, but are nervous about the scaling up that would be required to meet demand a lot faster, as we can't predict how long it will go for. Again, I take full responsibility for the lack of communication on my end, no one else is to blame. We are definitely trying to do better.

Best of luck to all of you,

Derek Eastveld
VP Sales & Marketing
Revv Amplification Inc.

Hey Derek, glad to see you were able to go into further details about it. I had a feeling it was because you guys were slammed. I'm glad you guys are busy, shame it didn't work out with the amp. Hope all goes well.

 

[crankyrayhanky]

A 10 week estimate needs a quick email if time is running over
I'm sitting on a piece from another company that said 5-6 weeks and I'm now up to 16 weeks
Best to get your estimate right or error on the long side, but I get email responses so I can wait a bit

 

[DEastveld]

Thanks Chris, I hope you are doing well. Any chance you will be at NAMM?

 

[JerEvil]

Thanks Chris, I hope you are doing well. Any chance you will be at NAMM?

I don't know about Chris but I will be there and am looking forward to twiddling them knobs!

 

[cujo]

I was interested in Revv but now Zero. I got fucked hard by that bastard at DAR amps. I even tried to find him when I was on tour in California.... I wanted to physically get my 1200$ back off him !

Anyway... I remember a little amp company that grew super fast n never blew smoke up anyones asses or failed to contact Ppl back. His name is Scott Splawn. So I guess bag the fkn excuses n get to work!


Threads like this can be weak compainies very quickly. We gear heads do talk !

And yes Peter Diezel/ Peter Stafler are like the king of communication! Forget emails they called me on the phone !!!!

 

[crankyrayhanky]

This story doesn't freak me. It was only a few weeks over and the refund was fast.
If the customer really wanted the piece it likely would have ended well...but yes, reply to the emails when the due date is there

 

[Beandust]

Its cool to hear the humble replies made by the builder and own the reasons the buyer backed out. Email and text phone calls take less than 2 ounces of effort or time to respond to. Thats the world we live in. I dont get the reson anyone cant respond to an email or a phone call. Sorry, when your buying something your not an employee of the company and you shouldn't be working* to find out anything. Seems it would be much easier to stretch the build time beyond your normal completion time and maybe cut it back aftet you can at least handle returning phone calls. Sorry you didnt get your amp. With all that patience it should have been delivered for a 90 day trail period. Maybe if the shoe were on the other foot the builder understands answering the phone. Hope he gets his amp company going.

 

[tfridgen]

I was interested in Revv but now Zero. I got fucked hard by that bastard at DAR amps. I even tried to find him when I was on tour in California.... I wanted to physically get my 1200$ back off him !

Anyway... I remember a little amp company that grew super fast n never blew smoke up anyones asses or failed to contact Ppl back. His name is Scott Splawn. So I guess bag the fkn excuses n get to work!


Threads like this can be weak compainies very quickly. We gear heads do talk !

And yes Peter Diezel/ Peter Stafler are like the king of communication! Forget emails they called me on the phone !!!!

Put Peters Ampflication up there too. He has, on multiple occasions, given me all the time in the world to discuss his amps even though(like an asshole) I have never bought an amp directly from him. He has even told on the phone that we can hang up and he can call me back so that I don't have to use up my long distance! Companies with that much care and detail are few and far between.

 

[errrrrl]

Glad it all worked out and that you got to get the Butterslax without your wife freaking out about the price

 

[DEastveld]

I was interested in Revv but now Zero. I got fucked hard by that bastard at DAR amps. I even tried to find him when I was on tour in California.... I wanted to physically get my 1200$ back off him !

Anyway... I remember a little amp company that grew super fast n never blew smoke up anyones asses or failed to contact Ppl back. His name is Scott Splawn. So I guess bag the fkn excuses n get to work!


Threads like this can be weak compainies very quickly. We gear heads do talk !

And yes Peter Diezel/ Peter Stafler are like the king of communication! Forget emails they called me on the phone !!!!

It is really disappointing to hear that a builder took your money and didn't refund or deliver your amp. I have no problem taking any of the criticism we have received here over the communication, I owned up to that both to Chris immediately, as well as on here. I would like to make sure that we are not being lumped in with a company/builder that has ripped someone off. At no time did I avoid refunding payment, we have not, and will never take a deposit from a customer and not either deliver a product, or if something goes south return the money immediately.

I do my best when it comes to communication, but the reality is, this deal went south, it doesn't happen often. This is the first time I have ever seen something negative like this about our company, in 4 years, and hundreds of amps shipped. It is very regrettable that this happened, not because it will cost us business, that remains to be seen. But I do pride myself on being a very real person a customer can talk to, I have my personal cel number on any email I send out, and also encourage most customers to add me on Facebook so we can chat over messenger. I do spend a lot of time in customer service, either emailing, or on the phone with customers, but this build I failed.