New Einstein Build Questions

[Steve D.]

I understand what you say, but would you´re customers contact you personally if the are not satisfied with your work? I would say yes. I cannot believe that their first contact would be via the internet. So for me it seems that you compare apples and pears. Your customers give you the chance to take care of the issues first of all. Am I right?

Peter is well known for excellent customer support. So why have you started to be so offensiv. Wouldn´t it be better to contact him personally via email first of all?

Stefan

 

[FourT6and2]

It is the owner of the amp's responsibility to contact the manufacturer with a warranty or other issue; not one of his friends.

You don't own the amp that is malfunctioning and therefore Diezel really doesn't owe you anything. If your friend has a problem with the amp, let him take it up with the retail store he bought it from, the distributor, and Diezel on his own.

If your own amp has an issue, then that's different.

The purchasing agreement is between the owner and Diezel; not between the owner's friend and Diezel (even though you feel obligated because you told your friend to buy one).

 

[oeatschie]

Listen you need to understand

.... lots of bla bla bla ...

When this is resolved I'll be the first one here with my head on the guillotine giving respect and props where it's do trust me.

Why don't you just try to get it solved? Maybe talk to the shop where your friend bought it? Or even better: Your friend should talk to the shop first before you bomb it out of this world.

And honestly it is no door (open, close, look at it) but a highly sophisticated, tube driven electronical device (turn on, watch the LEDs, make noise, explain that a guitar can't be to loud, switch channels, ....).

You really shouldn't react that harsh if you want to get a proper result which fits both sides.

SCNR for the door comparison - I don't wanna turn this into a door blog here

 

[Peter Diezel]

Come over to my workshop and You will get full 24 hours service.
I´m searchig for an American guy having the some roots.
At my workshop You would be a happy customer, hands down.

Any occcasion to come over ?

 

[FriedChickenBandit]

Come over to my workshop and You will get full 24 hours service.
I´m searchig for an American guy having the some roots.
At my workshop You would be a happy customer, hands down.

Any occcasion to come over ?

I'd love to. I was in Germany long ago while I was in service so I'd love to return.

You're alright Peter, my friend showed me the email and told me you'd take care of him. Good to know and that's how I handle things, not the middle man, not the distributor but the head man since to me anyone under the headman is not going to make me feel at ease. Some customers are easy to please and some like me are mother f'ers but you know that. I know that too and I handle it. My friend maybe didn't have the balls because he thought he was bothering people but I'm a different story.

When this gets resolved I will come back and let everyone know how it went and I'll continue to recommend Diezel amps.

Thank you and to those who offered help and advice, very kind.

Oh by the way don't insult me please I'm NOT American.

Alright, bad taste joke. For the sensitive people..that was a joke.

 

[Les Zombie]

just return the amp and have gc transfer one from another store and then if the next one sucks then buy the soldano, gc has 30 days return and you arent satisfied. its too bad that you have this problem but if it was me i would have had gc get me another one and if i didnt like it i would move on.
during the shipping from germany to the usa something might have got messed up inside, im sure it worked or diezel wouldnt have sent it out.
every amp company has a few amps that this has happened to.

 

[FriedChickenBandit]

I understand what you say, but would you´re customers contact you personally if the are not satisfied with your work? I would say yes. I cannot believe that their first contact would be via the internet. So for me it seems that you compare apples and pears. Your customers give you the chance to take care of the issues first of all. Am I right?

Peter is well known for excellent customer support. So why have you started to be so offensiv. Wouldn´t it be better to contact him personally via email first of all?

Stefan

Yes, you're correct my customers get the chance to contact me personally. I also agree that yes maybe I should've contacted Peter by email personally but my friend already did.

I'm a pushy bastard man that's how it is and you either deal with it or not I don't apologize for the way I am specially when my money went on the line. I do believe however, that as someone that took interest in a product of this caliber, I should know why the amp had those issues even if it's not mine..that's irrelevant, it could be the amp of some evil doer, bottom line they paid for it and deserve no less than me and the great amp I have. Since it was my friend's amp in question..now I feel obligated since I more less beat him over the head and drove him to purchase the Einstein. Now like it or not I have a duty to help and to at least try, it's how I was raised. I'd do the same for you or anyone here because I sure as hell would like if someone did the same for me.

So yes, maybe I could've been a little more understanding but I won't apologize for sticking up for a friend and for raising hell when it's called for. Ask yourself WHY I had to do it in the first place? I didn't do it when I bought MY Einstein, I praised Einstein and said nothing but great things. See what I'm getting at? No one's been insulted at all, I don't think so but I'm not that sensitive so who knows. I surely didn't mean to insult anyone but I sure as hell DID mean to raise a stink over it, oh hell YES I meant that. Don't you think saying, "you know what F#$#$ Diezel..take this piece of crap back and give me a refund N-O-W" would have been more insulting? Which it wouldn't be too far fetched given it was my money on the line or my friend's. I did it with Mesa before and I called them up too and every time someone asks me about Mesa, they don't end up buying one.

Things should always be put into perspective and sometimes you have to put the other persons shoes on because like it or not man, business is a tough thing and the customer is always right, they're keeping you in business right? I'm satisfied when I take my customer's checks with a smile and go to the bank, they don't give me excuses, they don't pay me a bit here and a bit later, they do it and do it immediately so the least I could do is put the same smile on their faces.

 

[John Ewing]

Hello fellow Diezel'ers. I feel compelled to comment on this perhaps just to share my philosophical view. It does suck to spend time and money and be let down. However, I would like to think that doing business isn't tough. Just like it sounds like you do(Mr. Chicken Bandit), you do an honest days work the best you can. When something does go wrong, you will feel personally bad because you do not know how it got by you. That being said, no one is perfect and because I have had dealings with Peter and consider myself a friend of Salwender , I know they would have gone out of there way to help you out however they could, not to mention GC has a great return policy. At the end of the day I was also raised to take care of business and sometimes that means getting nasty. However, when you deal with a small passionate company like it sounds like you have and Diezel Amplification is, simple communication and understanding is where it starts. Besides we are all just crazy musicians trying to love our families and be true to our passions. Rock on and rock hard!

 

[scottph]

At least me, I'm not in the business of being nice when I don't get what I paid for. When things like this happen I turn rude, stupid, animalistic and I want blood. ... wtf is Diezel doing not testing or a/b'ing a $3000+ product before it goes out the door. As of today I've lost all confidence in the Diezel name and that ain't good because I own an Einstein myself that's not even a year old. ... and that I end up looking like an idiot...

You stated that we are not testing the amps ? I´m not in the business of being nice when it comes to lies.
Please think about Your statement. An excusement would be fine !

Wait, wait, wait I'm not saying you didn't test them come on now read carefully. I didn't say that, I said that "I don't know how that amp snuck out of the Diezel shop" and then I also said, "wtf is Diezel doing not testing or a/b'ing a $3000+ product before it goes out the door?" that's what I said.

Look if you think I've insulted you or said anything out of line then let me say sincerely, I'M SORRY. The last thing I want to do is have you think that I'm being disrespectful and insulting. At least NOT YET, that comes later on if nothing gets resolved but we're not there yet. Just put yourself in my shoes and my friend's shoes. I'm also honest and I have to tell it like it is.

I'll tell you something about me and how I do business, maybe you don't want to hear it but we can all learn from even the most ignorant. It might be wise to pay attention to this, it's up to you.

Besides the fact, that you did say that they're not testing the amps, and being rude about a minor issue someone else has, you've also revealed yourself to be a know-all by the way you post, and a d!ck by threatening the man. You = fail.

 

[nbarts]

GC is guitar center, right? Are you sure you got a brand new unit. I know people who bought so called brand new Uberschall from a large well known shop which fried within an hour or so. It was nice to discover that it had set of power tubes which were not TESLA. There is no way one can make me believe that it went out of Bogner company like that.

 

[Benkenove]

Good to know and that's how I handle things, not the middle man, not the distributor but the head man since to me anyone under the headman is not going to make me feel at ease.

So... that's the way you handle things ?? no middle man ??? SO WHY ARE YOU THE MIDDLE MAN HERE ??? so if you dont want middle man... DONT BE ONE !!! let the people involve talk... !!!

Some customers are easy to please and some like me are mother f'ers but you know that. I know that too and I handle it.

You SAID IT !!! not us... but maybe you are RIGHT about that !!! (maybe the only truth in your posts... who knows...)

When this gets resolved I will come back and let everyone know how it went and I'll continue to recommend Diezel amps.

I'm more than sure that the excelents Diezel amps sell by their wellknown quality... and I'm also sure that noone would care if you dont recomend them anymore... World wont colapse, etc etc... (that's my point of view...).

Oh by the way don't insult me please I'm NOT American.
Alright, bad taste joke. For the sensitive people..that was a joke.

Well, I'm not American either... but you should show a little respect... not to american guys, but to everyone here, and even more, to the OWNER himself, Peter Diezel... who takes a lot of his time coming here EVERYDAY to see how he can help us solving our doubts... (have you seen that in any other amp company ?? MESA ?? ENGL ?? MARSHALL ??? ... answer: NO... so c'mon, dont come here to piss on his home.
And last... I'd ask you just a little respect... just that... nobody would care about your personality, but I guess Peter deserves a little respect... if you dont know what respect it, I guess you are on time to learn.
P.S. by the way... the only insult here was You to yourselt calling you "mother f'er"

 

[FriedChickenBandit]

Hello fellow Diezel'ers. I feel compelled to comment on this perhaps just to share my philosophical view. It does suck to spend time and money and be let down. However, I would like to think that doing business isn't tough. Just like it sounds like you do(Mr. Chicken Bandit), you do an honest days work the best you can. When something does go wrong, you will feel personally bad because you do not know how it got by you. That being said, no one is perfect and because I have had dealings with Peter and consider myself a friend of Salwender , I know they would have gone out of there way to help you out however they could, not to mention GC has a great return policy. At the end of the day I was also raised to take care of business and sometimes that means getting nasty. However, when you deal with a small passionate company like it sounds like you have and Diezel Amplification is, simple communication and understanding is where it starts. Besides we are all just crazy musicians trying to love our families and be true to our passions. Rock on and rock hard!

Right on!

I'm sure Peter will take care of it as he said he would and I feel better now. I showed alot of concern over this because I own the same amp that's all. At this point I told my friend that it might indeed be a tube issue (but the Parallel issue is a different story). We didn't change the power tubes, just the pre amp tubes and honestly we didn't feel that we should change anything since it's a new amp, we just didn't feel that's what was paid for. All in all I'm more confident now after reading Peter's replies.

 

[FriedChickenBandit]

GC is guitar center, right? Are you sure you got a brand new unit. I know people who bought so called brand new Uberschall from a large well known shop which fried within an hour or so. It was nice to discover that it had set of power tubes which were not TESLA. There is no way one can make me believe that it went out of Bogner company like that.

You just never know but we went to pick it up and I helped take it out the box and removed some of the staples so it was new for sure. There's always a "but" and the box that it arrived in was mangled on the bottom with a big tear and hole but I really don't think this has anything to do with it since the amp was spotless and the Serial Loop does work fine it's just the Parallel.

You just never know though who knows what went on before it got to him.

 

[TheMagicEight]

I'm NOT American.

Praise the lord (or whomever). Last thing we need is more people like you.

 

[mightywarlock]

way to resurrect an stupid thread like this.
I wonder what ever happened to this jerks friends amp.

I would have just returned it and got another one.


what a dumbass.

 

[TheMagicEight]

way to resurrect an stupid thread like this.
I wonder what ever happened to this jerks friends amp.

I would have just returned it and got another one.


what a dumbass.

Sorry! Didn't even see the date.