Nice of you to post Jerry. I don't like to do things publicly & chose to handle things in a more professional manner. But here we are. I've done hundreds of deals here on Rig Talk & have made several long distant friends along the way. Those of you who know me , know I'm pretty laid back & a nice guy. I'm a 12 year member of eBay w/ over 70 transactions & have 100% feedback since day one. Also several positive transactions on the Gear Page & other forums. So...Jerry's accounts of how things went down are pretty inaccurate & is trying to save face I guess. I had zero interest in making this public or "try to get back at him" by trashing his name all over the forums. As you can see , he started this thread, so now I feel the need to clear up any misconceptions or untruths that appear in Jerry's thread. So..without further adieu... here are the transcripts of emails the way it really went down... Anyone feel free to ask me any questions if they're interested in this matter.
Jerry's first email. Which by the way, only came after Paypal or Visa had got in touch with him. I had emailed him twice about refunding the balance owed , but no response. None of these have been altered in any way..just copied & pasted them here. You'll also notice I put quotations to his questions from his emails & I responded to them below.
From: "jerry dyer" <jerrydyer2003@yahoo.com>
To: "Mark"
Sent: Tuesday, October 29, 2013 1:29:09 AM
Subject: Re: Paypal
why are you trying to steal $1050 from me. I was just getting ready to write a $250 check when I saw this. You know Mark, I dont offer anywhere, either written or verbal, a money back guarantee. I only offer store credit IE different model exchange like most. .I did you this HUGE favor and just because its been a little slow (in your opinion not mine) You try to rip me off for $1050? KNowing how much a pay pal dispute can jack up a small business like me? I didnt contact you sir you cntacted me. You played the exact amp and then you didnt like it when it arrived. Instead of working with me on repairs or improvements or modifications, you insisted on your money back . Ive been complying as best I can under the circumstances. You show a $850 balance. are you trying to recoup shipping ? I show I owe you a balance of $650 ..It sounds to me that you havent told pay pal or your credit card company that I have paid you back a substantial amount so far. .I suggest you release the hold and be just a little more patient,.
My response:
From:"Mark"
To: "jerry dyer" <jerrydyer2003@yahoo.com>
Cc: "Mark"
Sent: Tuesday, October 29, 2013 11:25:55 PM
Subject: Re: Paypal
Hi Jerry...nice to hear from you. I'll be as polite as possible even though your email was insulting & grossly incorrect. I'll go through your email & hopefully remind you of how things went.
"why are you trying to steal $1050 from me. I was just getting ready to write a $250 check when I saw this."
No one is stealing anything from you. Quite the insult. And as much as I'd like to fire back some of my own , here are the facts:
After waiting over 2 months for a refund that you agreed to , I sent you 2 emails that went unreplied. You claim you were sick. Sick enough not to reply to my emails , but not sick enough to post on threads all over Rig Talk?? Interesting. Yes..I saw your posts.
I called Visa & gave them a very detailed explanation of what had transpired. You had given me $750 towards the $1600 you owed me, with a balance of $850. PERIOD. When I emailed you about the balance owed , you went silent. Hence, the phone call to Visa.
Visa had made an error & refunded me $1050. The reason why they refunded me that dollar amount, is because at the time, that was the balance I owed you when the amp was completed. I used the Visa card as protection for the final purchase. I have since spoken to Visa TWICE explaining to them that you paid me $750 already & the extra $200 they refunded IS NOT MINE , & I'm only owed $850. Be patient , as they're working to correct that.They WILL adjust the amount. NO ONE IS STEALING ANYTHING FROM YOU!
You were going to write me a $250 check?? You owed $850. Not to mention , I gave you the amp back safe & sound on August 2nd! I have been patient & fair enough. Not to mention , I'm seeing you sell two amps on Rig Talk & you could have easily refunded me the balance from those sales.
When the amp was completed , would it have been ok for you to ship the amp to me & I make payments on it?? Of course not!
"I dont offer anywhere, either written or verbal, a money back guarantee. I only offer store credit IE different model exchange like most. .I did you this HUGE favor"
You sent me an amp that had the feet of the output transformer bent over the edge of the chassis! You also forced the amp's back cover on, causing it to bow out a 1/2inch beyond the width of the headshell. Do you think Bogner , Diezel , or Carol Ann amps would have shipped an amp looking like that?? We both know the answer to that...NO! Why would you think that's acceptable? I should have sent it back immediately just based on that alone.
Secondly..I'm not one insult someone's efforts, but in reality, that was one of the noisiest amps I've ever played. Again , unacceptable. So based on these facts alone , the amp was never going to stay in Boston. See attached photo of your amp of the transformer.
"You try to rip me off for $1050? KNowing how much a pay pal dispute can jack up a small business like me"
Another insult...calling me a thief, or "ripping you off". See above paragraph explaining the accidental extra $200 in my charge back. It's being CORRECTED. Visa is fixing it.
Paypal & Visa are there to PROTECT THE BUYER so WE don't get ripped off by small businesses. Who knows when, or if, I would have ever gotten my $850 owed.
"Instead of working with me on repairs or improvements or modifications, you insisted on your money back."
Why would I? You sent me the amp looking & functioning like that thinking it was o.k. to do so. Of course I would want my money back....which YOU offered. Who wouldn't? If you had said "No" , I would have called Visa sooner & we wouldn't even be having this conversation.
"are you trying to recoup shipping ? I show I owe you a balance of $650 "
NOT accurate. And I'm certainly not trying to recoup anything! Would you like me to email you the $750 worth of payments that you Paypal'd to me?? If , yes, I'd be happy to do so! Actually , allow me:
Aug. 12th - payment sent: Jerry Dyer - $500 - Unique Transaction ID # 04H51218JV9512503
Sept. 12th - payment sent: Jerry Dyer - $250 - Unique Transaction ID # 9M6811238W849342T
TOTAL: $750
"It sounds to me that you havent told pay pal or your credit card company that I have paid you back a substantial amount so far. .I suggest you release the hold and be just a little more patient,"
See above statements. I have told Visa everything. They are fully aware that they refunded me an extra $200 & are making the proper adjustments. They have refunded me my funds. I am satisfied with the result. This is now between you & Visa. I am no longer involved in this.
It's too bad it went this way , but I was left no other choice. It is not fair for me to wait months on end for my money. Just like it wouldn't be fair to you if a customer never paid you for an amp.
Mark
Jerry's classy follow up email:
rom: "jerry dyer" <jerrydyer2003@yahoo.com>
To: "Mark"
Sent: Wednesday, October 30, 2013 1:37:04 AM
Subject: Re: Paypal
what part of I dont offer a cash refund policy dont you understand???? im doing you a favor. Never once did i go SILENT. I was sick from monday night till thursday morning. Are you telling me you;ve never posted or emailed from your sick bed. . Pay Pal hasnt taken the money from me yet. My account is suspended or on hold. I will be writing a detailed letter to your credit card company letting them know I have been paying you back. They may have a different opinion after that . Dude, you are a dick. Bottom line
My response to the above email:
On Tuesday, October 29, 2013 10:58 PM, Mark wrote:
This has zero to do w/ Paypal. Sorry to break the truth to you. I paid via Visa Credit Card. Yes, I've emailed & surfed the internet when I've been sick. I sent two emails during an eight day time period, but you chose NOT to respond. Plain & simple. Shall I send the two emails that went unreplied? You DID indeed offer me a refund. You gave me three choices when I told you I was unhappy w/ the amp.
1. Chose another model
2. Rework or mod the one you gave me.
3. REFUND MY MONEY
I chose the 3rd with good reason.
You can write them a letter. My credit card has already refunded the purchase & credited my card. They WILL remove the extra $200 that is NOT mine as I mentioned several times before. I have already talked to Visa twice & they are appreciative of my honesty. Like I said, I'm no longer involved. You can arrange or work out some kind of payment plan with them. I've been fair & waited long enough.
Thanks for keeping it classy Jerry. Your response shows your professionalism.
Enjoy your evening.
Sent from my iPhone
Jerry's email:
From: "jerry dyer" <jerrydyer2003@yahoo.com>
To: "Mark"
Sent: Wednesday, October 30, 2013 2:07:33 AM
Subject: Re: Paypal
Shows your ignorance. Why is pay pal trying to deduct $1019 from my checking account???? You have your head up your ass.
My response to the above:
From: "Mark"
To: "jerry dyer" <jerrydyer2003@yahoo.com>
Sent: Wednesday, October 30, 2013 2:29:33 AM
Subject: Re: Paypal
Honestly , I can't explain that. Maybe Visa is going through Paypal (which is how I sent the funds to you) but I used the Visa card to make the final purchase. Maybe that's how they're trying to get their money back? Through Paypal?
Like I've mentioned several times before , they will adjust the amount to the correct figure ($850)
I won't even respond to your other comment.. . Visa said they'd be in contact with you.
So..there you have it.
Here's a picture Jerry's "awesome" amp that he sent me. Notice the legs of the transformers hanging off the side of the chassis. And as stated before, you had to force the back cover of the amp on. And when you did, the back cover bowed out roughly about 1/2 inch beyond the headshell. The wire mesh was bent around the transformer itself when the cover was on. High quality stuff!!
Like I said..anyone has any questions..please ask. The emails speak for themselves. I'm actually sorry all this was posted here. It seems there's always something going on in Rig Talk. If anything , people can start to see who they'd want to deal w/ when it comes to builders & modders.
It is obvious that you were not in the right as far as the state of the amp that was delievered, refunding in partial payments and putting this out on RT. All of these points are unacceptable!!!