Since you're looking for opinions...here goes.
If your policy was 'no refunds', then you should not have taken the amp back.
BUT, since you agreed to....you should have paid for it as soon as you got it back.
Would you ship someone an amp, and let them pay you in 'payments' over a period of months?
Of course not....so why would you expect someone to ship you back the amp and not get their money back right away?
Bringing this situation to an internet forum looks horrible on you (IMO), and would lead me to never buy an amp from you. There are TONS of boutique amp builders, and your rant makes you look like someone that would suck to deal with if I got an amp that had a problem.
Reading the emails that were posted by bionicmark (that came from you)...calling him a d*ck, etc.? Why would you do that to a customer who YOU owe money to? And then bring it to an internet forum where you are likely to get most of your business from? How can you not expect this to blow up in your face?
It's a buyers market...and you are not treating your buyer in a way that I would agree with.
If your policy was 'no refunds', then you should not have taken the amp back.
BUT, since you agreed to....you should have paid for it as soon as you got it back.
Would you ship someone an amp, and let them pay you in 'payments' over a period of months?
Of course not....so why would you expect someone to ship you back the amp and not get their money back right away?
Bringing this situation to an internet forum looks horrible on you (IMO), and would lead me to never buy an amp from you. There are TONS of boutique amp builders, and your rant makes you look like someone that would suck to deal with if I got an amp that had a problem.
Reading the emails that were posted by bionicmark (that came from you)...calling him a d*ck, etc.? Why would you do that to a customer who YOU owe money to? And then bring it to an internet forum where you are likely to get most of your business from? How can you not expect this to blow up in your face?
It's a buyers market...and you are not treating your buyer in a way that I would agree with.