Buyer drama, lets let rig talk decide.

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Since you're looking for opinions...here goes.

If your policy was 'no refunds', then you should not have taken the amp back.

BUT, since you agreed to....you should have paid for it as soon as you got it back.
Would you ship someone an amp, and let them pay you in 'payments' over a period of months?
Of course not....so why would you expect someone to ship you back the amp and not get their money back right away?

Bringing this situation to an internet forum looks horrible on you (IMO), and would lead me to never buy an amp from you. There are TONS of boutique amp builders, and your rant makes you look like someone that would suck to deal with if I got an amp that had a problem.

Reading the emails that were posted by bionicmark (that came from you)...calling him a d*ck, etc.? Why would you do that to a customer who YOU owe money to? And then bring it to an internet forum where you are likely to get most of your business from? How can you not expect this to blow up in your face?

It's a buyers market...and you are not treating your buyer in a way that I would agree with.
 
I remember you always asking for work w/ Steve H and Brad on the CCVs .... this does not put you in any better light man.
Also, as a small business you really can't afford shit like his to happen and be aired out.
 
If you offer a refund, refund it in full. This payment thing is BS.

If you don't have a return policy, don't offer to refund in the first place.

If product was defective or not as described at the time of sale, it's on the seller to make it right. Either by refund or repair.

If you have a dispute with a buyer or seller, don't air your dirty laundry on a public forum.

Don't post up the buyer's full name out of spite. That's BS.

Since you left it up to the forum to decide, Jerry... you are in the wrong. Buyer clearly said VISA made a mistake with the charge back amount. Have some integrity and quite being a child.
 
Bad idea Jerry. When it comes to customers I go out of my way when selling gear and treat them as great as I possibly can. No one needs a bad rep when it comes to selling gear. Business or not. I would have refunded the buyer in full as soon as the amp came back or even sooner if I trusted him, and made this go away fast. NO bullshit is the best policy as a seller. I sold an amp that left me perfectly. I am almost positive the buyer caused the damage by pulling the amp out of the chassis and lifting up foil tape that shorted out a midi board. I refunded him his full price of over 3K and had him ship it to another buyer who I sold it to for 2K who was able to have it fixed. An 1100 loss to me just to protect my intergrity which means a lot to me.
 
"Customer asks for tube driven loop. No problem.
Tube loop must be true bypass. No problem
Tube loop must be both series and parallel. No problem.
Tube loop needs to be both panel switched and footswitched. No problem."

This is somewhat inaccurate. I'm only responding to this post just to clarify things.
The only thing I asked, is that it be a tube buffered series loop. Footswitchable only.
All the other stuff is 100% inaccurate.
In reality, I am not a fan of parallel loops & dislike them very much. Nor did I request it to be panel switched. What's also odd when asking for the tube loop to be footswitchable, he said he had to confer with friend but should be able to make it happen. That made me nervous.



"Amp is built, customized and shipped. Customer receives amp. Less than 24 hours later, he calls and says he's not bonding with the amp. Customer never asked for nor do I offer a money back guarantee at this point. In fact we talked about the difference between the two models and its basically agreed worst case scenario , we switch to the other more aggressive model etc etc."

My first reaction to receiving the amp was the output transformer hanging off the side of the chassis. The 2nd concern was the back cover being forced on & because the transformer was sticking out further than the chassis , causing the back cover to bow out a 1/2inch.
Completely unacceptable. Not to mention, after powering it up with the gain set at 10oclock, it sounded like I was listening to the ocean. The amp excelled in the hiss/noise department.
Bottom line, it's not the amp I demo'd at the amp show , nor did it sound like it.
And with the transformer & headshell defect, I have all the right in the world to return that amp.
I made mention to Jerry about "not bonding with it" because he was blowing off the transformer & headshell issues. He didn't think "it would bother me". I was being "nice" by saying I didn't bond with it. I could have said , it's noisy & sounds like sh!it. Like I said before, I'm not into insulting someone's efforts. And after being a member here for many years, I've seen Jerry post here & it's easy to see he's very sensitive. I was being nice.
Later in the same conversation I mentioned it was noisy. He said, "It may have been dropped."
The amp was double boxed & had zero signs of damage. The amp was also wrapped in 3ft of bubble wrap...literally. Anything is possible , but highly unlikely it was dropped.

Also to make mention. I was only inquiring about his AKA 100 & CM100 & which one was more aggressive. He said the CM100 was more aggressive & actually had one , but had to install the loop & make it footswitchable. This was NOT a start from scratch/ground up build.

All useless information but wanted to correct his statements so they were accurate.
As I said in the emails, this is behind me now & Visa is handling it & I'd just like to be done with this , but he brought it here which is unfortunate for everyone & the forum when it comes to "drama".

Any lesson I can pass on to other forum members is, ALWAYS, ALWAYS use a credit card combined w/ Paypal. Regardless of the manufacturer's return policies, if something is defective & not working properly, the buyer has every right to return the item.

Sorry for the long responses.

Mark
 
I read the emails in the two preliminary posts.

I believe in statements when doing business with anyone. What's stated, sticks. If it's no refunds, no refunds it is. If it's a favor, than latitude needs to be granted. If insults or condescending tones are conveyed on an email, they cannot be rescinded.

But here's where the buck stops IMHO:
"Notice the legs of the transformers hanging off the side of the chassis. And as stated before, you had to force the back cover of the amp on. And when you did, the back cover bowed out roughly about 1/2 inch beyond the headshell. The wire mesh was bent around the transformer itself when the cover was on. High quality stuff!!"

Regardless of spoken refunds or the like, if I paid for a custom amp, and these aspects were apparent in its build, I'd want every cent back.

This went public, you'll get public feedback, like it or not. I have no affiliation or affinity to either side of this deal - just sayin' - if something showed up like that, I'd not even plug it in.
 
I would be 100% in Jerry's corner (regardless of how distasteful anybody may find his emails, etc) if he had delivered an acceptable product..."not bonding" wouldn't be a legitimate complaint. Unfortunately, the issue here goes beyond function...an amp was shipped that clearly had some QC/cosmetic issues, which should remove any conversation centered around a return policy. Getting a defective product (whether it be cosmetics or construction) is ALWAYS a reason for a full refund regardless of policy.

Jerry, you've been a decent guy for the most part but you're simply in the wrong in this case. Additionally, you've just effectively crippled any business that you may have gotten from the forums. I hope you can overcome it, but you've got some serious damage control to do.
 
Jerry, you basically took a piss on your business when you shipped that amp out. you crapped all over your name when you posted the guys name here. there isn't much left to do but plead temporary insanity and hope this thread disappears.

i spoke with Jerry on the phone several times a couple years ago, and he sounded like a real nice guy.....i hate to see this happen to anyone.
 
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Stealthtastic":1wwbmm1x said:
shgshg":1wwbmm1x said:
Caveat emptor. You buy something, it's yours. "Not bonding with it" is bullshit. You bought it. If you're not bonding with it, sell it.
Click to expand...

I agree but if the amp arrived with obvious defects its unacceptable.
Click to expand...

But then that should be the claim, not the "bonding" issue...?
Yes, the transformer has bent legs. Not happy with it? Send it back.
Not happy with the sound? Tough deal. Sell it to someone else...
 
Once Jerry offered to refund the money, he dropped the ball. Pretty simple. Also, that transformer looks awful. Mark handled this classier than I would've.
 
jerry executed what i deem a "web shart"

just trying to let off a little steam and got way more of a mess than what he bargained for, all entirely self-imposed. :salute: :salute:
 
Stealthtastic":3sdbfov8 said:
shgshg":3sdbfov8 said:
Caveat emptor. You buy something, it's yours. "Not bonding with it" is bullshit. You bought it. If you're not bonding with it, sell it.
Click to expand...
Click to expand...


Guys.. Please understand that I was most unhappy w/ the transformer & back cover bowing out.
The amp made an incredible amount of noise.
After expressing my concern about the transformer, etc, Jerry blew it off
like I shouldn't worry about it & it's no big deal.

I used the terminology "not bonding with" as a nice way to say it's not sounding right.
In the same conversation I explained to him how the amp was incredibly noisy.
I was trying not to get Jerry worked up or insult him.

Believe me.. If I just didn't like the tone & the amp arrived aesthetically sound,
I would have posted it in the classifieds & that would be that.
But I don't think I could have done that in good faith based on how noisy the amp was.

Mark
 
bionicmark":2lfm3xqt said:
Stealthtastic":2lfm3xqt said:
shgshg":2lfm3xqt said:
Caveat emptor. You buy something, it's yours. "Not bonding with it" is bullshit. You bought it. If you're not bonding with it, sell it.
Click to expand...
Click to expand...


Guys.. Please understand that I was most unhappy w/ the transformer & back cover bowing out.
The amp made an incredible amount of noise.
After expressing my concern about the transformer, etc, Jerry blew it off
like I shouldn't worry about it & it's no big deal.

I used the terminology "not bonding with" as a nice way to say it's not sounding right.
In the same conversation I explained to him how the amp was incredibly noisy.
I was trying not to get Jerry worked up or insult him.

Believe me.. If I just didn't like the tone & the amp arrived aesthetically sound,
I would have posted it in the classifieds & that would be that.
But I don't think I could have done that in good faith based on how noisy the amp was.

Mark
Click to expand...

Yeah, I think most of us understand where you're coming from.
 
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