bstaley
New member
...duplicate post...
bstaley
New member
I thought the OP was very respectful in the way he worded his post and made some valid points. Let me preface this by saying that I am an Egnater endorsee but I will not let that affect what I am about to say.
I have always had good communication with the company, even prior to being endorsed. First when Jeff was onboard, yet even after Jeff left I have gotten personal emails from Bruce when I had questions or needed something. Even though I am "endorsed", I have rarely taken advantage of it. To date I got one module and one M4 chassis at a discount. My first M4 along with all of the modules I paid full price. I am definitely not an "endorsement whore" that needs to do it to get free/discount gear. I play what I play because I like it and if I can be "endorsed" and save a few bucks then great. If I didn't like the gear I wouldn't use it even if it was given to me.
I make a good living and have a collection of Tom Anderson, Suhr, Robin Jackson, Ibanez guitars as well. I could play whatever I want and I choose Egnater.
To be entirely objective, I do have some minor concerns about what is going on with the modular line. There has really been nothing new for quite a while. I also could really use an E2 in my rig and I've no idea when that will actually see the light of day. I think there is a need for a few more variations of modules. Mesa, Diezel, Engl type tones are not currently covered. Hopefully once Bruce gets things settled down with the GC line then he can devote some more attention to modular.
Has any of this made me think about selling my Egnater gear? No. When I turn my rig on it still makes me smile from ear to ear and I get compliments on my tone at every gig I do. Because the modular line is not something so simple that any neighborhood amp tech could service I would get a little wary if I ever had trouble getting it serviced by Egnater, but thankfully nothing has ever broken on me or needed repair. Yeah, it may not be flavor of the month, but my modular rig sounds killer and is dependable. I'm keeping it.
I have always had good communication with the company, even prior to being endorsed. First when Jeff was onboard, yet even after Jeff left I have gotten personal emails from Bruce when I had questions or needed something. Even though I am "endorsed", I have rarely taken advantage of it. To date I got one module and one M4 chassis at a discount. My first M4 along with all of the modules I paid full price. I am definitely not an "endorsement whore" that needs to do it to get free/discount gear. I play what I play because I like it and if I can be "endorsed" and save a few bucks then great. If I didn't like the gear I wouldn't use it even if it was given to me.
I make a good living and have a collection of Tom Anderson, Suhr, Robin Jackson, Ibanez guitars as well. I could play whatever I want and I choose Egnater.
To be entirely objective, I do have some minor concerns about what is going on with the modular line. There has really been nothing new for quite a while. I also could really use an E2 in my rig and I've no idea when that will actually see the light of day. I think there is a need for a few more variations of modules. Mesa, Diezel, Engl type tones are not currently covered. Hopefully once Bruce gets things settled down with the GC line then he can devote some more attention to modular.
Has any of this made me think about selling my Egnater gear? No. When I turn my rig on it still makes me smile from ear to ear and I get compliments on my tone at every gig I do. Because the modular line is not something so simple that any neighborhood amp tech could service I would get a little wary if I ever had trouble getting it serviced by Egnater, but thankfully nothing has ever broken on me or needed repair. Yeah, it may not be flavor of the month, but my modular rig sounds killer and is dependable. I'm keeping it.
3 Mile Stone
New member
bstaley":2jdwdp7y said:
Me too.
bstaley":2jdwdp7y said:
Well, I'm not so sure about this. I think this is perception because the nature of the modular line is a unique format. I might have agreed, but if you really think about it, many here (or used to be here, Nick I'm talking about you, get off TGP) and out there in the industry have figured out how to modify modules. Basically the modular line is built so well, I have no problem taking it to any qualified capable amp tech. I believe you could easily have them fixed by anyone who is good, so once again I have no fear whatsoever. And while I sorta care whether Bruce and company answer the phone a little, it doesn't really matter. As others and I have said, it works, its sounds like magic, do you want cookies with that?
JeepGuy04
New member
There are some things that don't make sense to me... You paid $30,000 in gear and from your list...(it is impressive) you have 2 of almost every piece of gear making your rig scalable and incorporated redundancy in the event something would go down in need of repair... But then you mention that you never really had to use the customer service: "I have never had a huge need for Egnaters service in that all my stuff WORKED" So you dumped all this gear because of poor service that you didn't really need?
I've been reading on here for about a year and I've seen Bruce and Ian posting on this forum on a weekly basis, answering questions and giving advise. There are the Thursday night chats where you can chat directly with Bruce. It doesn't seem to me that they are hard to reach and unavailable.
Perhaps you feel they have "sold out" by making an affordable "mass produced" Tourmaster Line and that is the biggest issue?
Rob
I've been reading on here for about a year and I've seen Bruce and Ian posting on this forum on a weekly basis, answering questions and giving advise. There are the Thursday night chats where you can chat directly with Bruce. It doesn't seem to me that they are hard to reach and unavailable.
Perhaps you feel they have "sold out" by making an affordable "mass produced" Tourmaster Line and that is the biggest issue?
Rob
3 Mile Stone
New member
It's amazing to me that we are not in greater recognition of what has happened at Egnater. We call the old days the golden age. I bet Egnater thinks times are pretty good. I really like a lot of folks on here, you guys are great, but this Egnater forum occasionally lacks recognition and respect by some for what Bruce has done. For example I would site the following. Here on the actual official Egnater forum there is no thread like this ...
https://www.thegearpage.net/board/showth ... er+tweaker
and it went so long (over 1000 posts, 69 freaking pages long) there had to be a second version (II)of the thread.
https://www.thegearpage.net/board/showth ... p?t=856737
Folks these amps are an absolute BOMB of a success and our man Bruce did it!!! I'm proud of them, these in fact are the best days for Egnater in my opinion. Seems like sometimes Eganater gets some respect but not here on it's home forum. I don't get it.
https://www.thegearpage.net/board/showth ... er+tweaker
and it went so long (over 1000 posts, 69 freaking pages long) there had to be a second version (II)of the thread.
https://www.thegearpage.net/board/showth ... p?t=856737
Folks these amps are an absolute BOMB of a success and our man Bruce did it!!! I'm proud of them, these in fact are the best days for Egnater in my opinion. Seems like sometimes Eganater gets some respect but not here on it's home forum. I don't get it.
Beagle1
New member
I own a bunch of Egnater stuff...MICA 100, silver IE-4, M4, RT-2/50 (Bruce designed), and Egnater and Randall cabs. I can't imagine selling any of it and indeed I'd love to add a TOL50 some day. Both the TOL and modular lines are completely unique...nothing else like them. I certainly understand the many reasons why the OP is disappointed, but frankly I don't get why you would liquidate all that stuff unless you simply wanted to go in a different direction entirely (e.g. Suhr, Diezel, Axe-FX, etc). Doesn't make sense to me.
I will say this though...I think in the big picture it's a mistake to stop production of the US-made modular line and/or out-source it to Asia. Don't get me wrong, it's awesome that Bruce's products and name are finally getting the recognition he so well deserves with the GC line. But name/brand really means something...I don't think you want to cheapen it by out-sourcing ALL production to Asia just to keep the price down. Serious players will pay $2-3K or even more for stuff that is hand-built in the US and supported well by the owner with mods, repair, service, etc. Better to design great, inexpensive stuff like the Rebel and Tweaker lines that can be sold at GC for $1K or less to the amateur/prosumer but keep the modular line as a totally pro product with matching pro price tag. I'm sure the logistics of managing both the mass-produced GC line and an Egnater "custom shop" would be tricky. But respect from the pro guys will bleed over and provide credibility for the inexpensive GC line. Keeping one foot in each market would be a wise move long-term.
I will say this though...I think in the big picture it's a mistake to stop production of the US-made modular line and/or out-source it to Asia. Don't get me wrong, it's awesome that Bruce's products and name are finally getting the recognition he so well deserves with the GC line. But name/brand really means something...I don't think you want to cheapen it by out-sourcing ALL production to Asia just to keep the price down. Serious players will pay $2-3K or even more for stuff that is hand-built in the US and supported well by the owner with mods, repair, service, etc. Better to design great, inexpensive stuff like the Rebel and Tweaker lines that can be sold at GC for $1K or less to the amateur/prosumer but keep the modular line as a totally pro product with matching pro price tag. I'm sure the logistics of managing both the mass-produced GC line and an Egnater "custom shop" would be tricky. But respect from the pro guys will bleed over and provide credibility for the inexpensive GC line. Keeping one foot in each market would be a wise move long-term.
rlord1974
Active member
I don't want to get into the OP's comments as, in reality, I just don't care what he thinks. We are all motivated to action for different reasons, and I'll leave it at that.
I do agree with 'Beagle1' above to the extent that I think it is a mistake to abandon domestic production completely. Such production does add credibility to the overall Egnater line and ensures they continue to produce some products that top pros WANT to play, instead of just play on account of endorsement. If all Marshall pumped out was the MG series, their reputation would take a huge hit, regardless of their being a few 'glowing bottles' in the preamp section of these amps or not.
I can understand that perhaps the modular line has run its course. Bruce produced a number of fantastic modules. Sure, he didn't cover every tonal option out in the market (e.g., Boogie, Diezel, etc.), but that alone is not reason to continue the line. Fact of the matter is, M4 and MOD users can still get new tones from the Randall line. Furthermore, I have to imagine that Bruce licensed his modular design to Randall, which likely means that he continues to receive fees for every Randall modular product sold in the market. I could be wrong, but that would have been one of the most logical business models to follow.
Why I would like to think Bruce has an opportunity to continue with the modular line is the seemingly burgeoning market for module modding. Salvation, GigMods, Jaded Faith, Sacred Groove, Jeff Friedman and even former Egnater man Jeff Hilligan have found a market for 'upgrading' and 'tweaking' existing modules to create new product offerings. Again, I don't know the economics of this market - whether it be large or small. Perhaps the numbers still are not big enough to warrant an investment of Bruce's and the Egnater company's time in 'playing' in the modular market space. I'll leave that up to him and his business advisors to decide. However, there is no doubt that the modular amp concept in general is still relatively unknown, as more often than not other players look at my modular gear with wonder and confusion. As such, an opportunity must exist to expand this line through greater promotion, seminars/clinics, endorsements and other measures designed to increase market awareness.
Long story short: I still have plenty of U.S.A. made Egnater modular products in my 'stable', and I for one am in no hurry to put these out to pasture.
Thanks, Bruce, for a fantastic sounding and flexible product offering. It's truly top notch.
Best wishes for the company as it continues to evolve.
I do agree with 'Beagle1' above to the extent that I think it is a mistake to abandon domestic production completely. Such production does add credibility to the overall Egnater line and ensures they continue to produce some products that top pros WANT to play, instead of just play on account of endorsement. If all Marshall pumped out was the MG series, their reputation would take a huge hit, regardless of their being a few 'glowing bottles' in the preamp section of these amps or not.
I can understand that perhaps the modular line has run its course. Bruce produced a number of fantastic modules. Sure, he didn't cover every tonal option out in the market (e.g., Boogie, Diezel, etc.), but that alone is not reason to continue the line. Fact of the matter is, M4 and MOD users can still get new tones from the Randall line. Furthermore, I have to imagine that Bruce licensed his modular design to Randall, which likely means that he continues to receive fees for every Randall modular product sold in the market. I could be wrong, but that would have been one of the most logical business models to follow.
Why I would like to think Bruce has an opportunity to continue with the modular line is the seemingly burgeoning market for module modding. Salvation, GigMods, Jaded Faith, Sacred Groove, Jeff Friedman and even former Egnater man Jeff Hilligan have found a market for 'upgrading' and 'tweaking' existing modules to create new product offerings. Again, I don't know the economics of this market - whether it be large or small. Perhaps the numbers still are not big enough to warrant an investment of Bruce's and the Egnater company's time in 'playing' in the modular market space. I'll leave that up to him and his business advisors to decide. However, there is no doubt that the modular amp concept in general is still relatively unknown, as more often than not other players look at my modular gear with wonder and confusion. As such, an opportunity must exist to expand this line through greater promotion, seminars/clinics, endorsements and other measures designed to increase market awareness.
Long story short: I still have plenty of U.S.A. made Egnater modular products in my 'stable', and I for one am in no hurry to put these out to pasture.
Thanks, Bruce, for a fantastic sounding and flexible product offering. It's truly top notch.
Best wishes for the company as it continues to evolve.
J
jamme61
Member
Bruce you out there?
H
hbucker
New member
Some random thoughts that aren't intended as a specific response to anyone here.
- If being "made in the USA" is so important, why haven't people in the U.S. ever become outraged at the idea of using amps made in the UK?
- My impression (and I could be wrong) is that the current line of Egnater amps is priced where it is because they are quality amps with quality components and features. If they were made in the U.S. with the same components, the same product would be significantly more expensive. I don't get the impression that these actually cost Egnater $50 to manufacture and the rest is all pure profit/gouging. If they could price these like the PV Valveking (another Chinese produced amp) I'm sure they would. They'd probably sell more of them.
- GC isn't the only place that sells the new line of Egnater amps. There is a great privately owned guitar store in Council Bluffs that sells the Egnater line. I'm sure there are more.
- This thread seems to echo a vibe that is really common with guitar players, which is "I am my gear." Marshall has made a killing through the years off of people who care more that the front of their amp says "Marshall" than anything else, including how it sounds. The Marshall name speaks for itself, but they have made A LOT of dogs (IMO) through the years that seem to get overlooked simply because they say Marshall on them. The opposite is also true. For some, playing an amp that was assembled in China, regardless of what it sounds like, is unthinkable because of whatever associations they derive from that process.
- I think Egnater does have some qc/design issues, but not nearly as many as some would like to think. I see them on this forum and through my personal experience, doing what they can to clean up the situation and make their products as rock solid as they know they can be. I believe in them because they've shown me that that they believe in themselves. Whether people believe it or not, I think Bruce takes this as personally as his name on the front of the gear indicates. I could be wrong. If he were only in this for the money, he could have made it A LOT easier on himself by going about it another way. He could have produced cheaper amps, made more of them, provided almost no customer service, and probably could have made more $$ in as shorter amount of time.
If I'm completely wrong, I'm willing to own that.
- If being "made in the USA" is so important, why haven't people in the U.S. ever become outraged at the idea of using amps made in the UK?
- My impression (and I could be wrong) is that the current line of Egnater amps is priced where it is because they are quality amps with quality components and features. If they were made in the U.S. with the same components, the same product would be significantly more expensive. I don't get the impression that these actually cost Egnater $50 to manufacture and the rest is all pure profit/gouging. If they could price these like the PV Valveking (another Chinese produced amp) I'm sure they would. They'd probably sell more of them.
- GC isn't the only place that sells the new line of Egnater amps. There is a great privately owned guitar store in Council Bluffs that sells the Egnater line. I'm sure there are more.
- This thread seems to echo a vibe that is really common with guitar players, which is "I am my gear." Marshall has made a killing through the years off of people who care more that the front of their amp says "Marshall" than anything else, including how it sounds. The Marshall name speaks for itself, but they have made A LOT of dogs (IMO) through the years that seem to get overlooked simply because they say Marshall on them. The opposite is also true. For some, playing an amp that was assembled in China, regardless of what it sounds like, is unthinkable because of whatever associations they derive from that process.
- I think Egnater does have some qc/design issues, but not nearly as many as some would like to think. I see them on this forum and through my personal experience, doing what they can to clean up the situation and make their products as rock solid as they know they can be. I believe in them because they've shown me that that they believe in themselves. Whether people believe it or not, I think Bruce takes this as personally as his name on the front of the gear indicates. I could be wrong. If he were only in this for the money, he could have made it A LOT easier on himself by going about it another way. He could have produced cheaper amps, made more of them, provided almost no customer service, and probably could have made more $$ in as shorter amount of time.
If I'm completely wrong, I'm willing to own that.
guitarslinger
New member
It's not that I need a "made in the USA" amp, it's that I won't buy a Chinese amp.
UK amps are fine by me.
UK amps are fine by me.
B
Bucksears
Member
guitarslinger":3qp6bwdf said:
Agreed. I think it's more about quality than location. I'll even go so far as to throw in the MIJ vs MIK/MIC comparison. People take MIC/MIK a bit in stride and always add 'really good for the money' to justify purchases from those countries of manufacture, but hold MIJ (e.g. Boss, Ibanez, Gretsch) in much higher regard (and rightfully so, I might add). I have two Ibanez Artists; an AR300 made in Korea and an AR700 made in Japan. The MIJ is better feeling/sounding, better quality make. Even the lower-end (if you want to call it that) EVH Wolfgang Special is MIJ.
rlord1974
Active member
guitarslinger":11r0vlnm said:
THIS
Production is difficult to oversee when its done half way across the world...
Koop
New member
IMHO this is misguided. Chinese products have been rightfully slammed for for poor regulation and over sight, but on the other hand many Chinese ventures have great capital backing and are using state of the art equipment capable of producing quality gear at an affordable price.guitarslinger":1fnvc9vb said:
It comes down to the specification and tolerances the brand requires and the quality control. IMHO my Egnater Tweaker (made in China) is higher quality than my Marshall Class 5 (assembled in UK).
mboogman
Active member
Koop":bywbn59o said:
The Chinese might be using state of the art equipment, but many of those machines are running on pirated software, since China doesn't participate in the global copyright thing.
guitarslinger
New member
Koop":j4c88t63 said:
I don't want to sound stubborn, but my mind is made.
Would you crap in a toilet again after the first flush didn't inspire confidence? HELL NO!
T
TCC
New member
Ok.
Thank you all for your opinions and responses. I very much appreciate everyone being civil and respectful. As for Rizia....I wish ALL of our customers (my company) were like you. If you can find people like him that expect NOTHING from a company in terms of after purchase support we would all be billionaires. I'm sorry he thinks I'm "an idiot" and "can't be helped" but he is going against everything most manufacturers try to do. Rizia....do you work in service or OWN a company where you HAVE to offer service? I own one and I wish I never had to back up a product but that is a fairly tale. I am sorry some people feel I wrote a "dear John/ love letter" but the facts are the facts. I know some of you don't agree with me selling all of my Egnater gear but I have dealt with something finally breaking and having no support and I can tell you I would rather liquidate the gear than try to get Egnater to support and FIX what it seemingly has moved on from. If you agree with Rizia and feel the company owes you nothing then we do not see eye to eye and more power to you. He complains that I went on a forum and "weeped " about my issue. I would submit WHAT IS A FORUM FOR?
At any rate ....Thanks for all the PM's saying appreciation for at least speaking my mind.....95% of all the responses have been honest and respectful as it should be....even if it was a dissenting opinion.
I HAVE CALLED EGNATER 17 TIMES SINCE I POSTED MY INITIAL OBSERVATIONS AND NOT ONCE WAS THE PHONE PICKED UP OR ANY MESSAGE RETURNED!!!!!
I will point out.....NO RESPONSE FROM BRUCE OR IAN OR NATE OR ANYONE ELSE FROM EGNATER ON THIS FORUM.......THAT SPEAKS VOLUMES TO ME...........GOOD LUCK TO THE REST OF YOU IF SOMETHING BREAKS
The bottom line is ...they haven't done enough to address these issues.
Thanks all
Thank you all for your opinions and responses. I very much appreciate everyone being civil and respectful. As for Rizia....I wish ALL of our customers (my company) were like you. If you can find people like him that expect NOTHING from a company in terms of after purchase support we would all be billionaires. I'm sorry he thinks I'm "an idiot" and "can't be helped" but he is going against everything most manufacturers try to do. Rizia....do you work in service or OWN a company where you HAVE to offer service? I own one and I wish I never had to back up a product but that is a fairly tale. I am sorry some people feel I wrote a "dear John/ love letter" but the facts are the facts. I know some of you don't agree with me selling all of my Egnater gear but I have dealt with something finally breaking and having no support and I can tell you I would rather liquidate the gear than try to get Egnater to support and FIX what it seemingly has moved on from. If you agree with Rizia and feel the company owes you nothing then we do not see eye to eye and more power to you. He complains that I went on a forum and "weeped " about my issue. I would submit WHAT IS A FORUM FOR?
At any rate ....Thanks for all the PM's saying appreciation for at least speaking my mind.....95% of all the responses have been honest and respectful as it should be....even if it was a dissenting opinion.
I HAVE CALLED EGNATER 17 TIMES SINCE I POSTED MY INITIAL OBSERVATIONS AND NOT ONCE WAS THE PHONE PICKED UP OR ANY MESSAGE RETURNED!!!!!
I will point out.....NO RESPONSE FROM BRUCE OR IAN OR NATE OR ANYONE ELSE FROM EGNATER ON THIS FORUM.......THAT SPEAKS VOLUMES TO ME...........GOOD LUCK TO THE REST OF YOU IF SOMETHING BREAKS
The bottom line is ...they haven't done enough to address these issues.
Thanks all
T
TCC
New member
PS
To jeepguy04
I checked and in the last year 65% of Bruce's and Ian's post have been of the "I'm sorry we're busy" variety. I don't consider posts making excuses to be viable and or to count as "presence". I could post on my companies site daily and address nothing....what would be the point. I
appreciate your opinion and observation but just because they post does not mean they are addressing certain issues. Thanks
To Rizia
You made the point that "If a product is no good then I don't buy it". Please share with us how you know a product is "no good". I would submit that the over 100 prior posts from users about the Renegade or Rebel or Tweaker line dealing with problems thought they were buying a "good" product. Are they all "idiots" because they purchased a product that had a problem? I would also submit that NOONE in the service industry survives with a "too bad for the buyer" attitude...and succeeds. I would submit you DO NOT own a service company and perhaps have no idea of the liability attached to manufacturing a product. What part of the "service" industry are you in by the way?
Thanks
To jeepguy04
I checked and in the last year 65% of Bruce's and Ian's post have been of the "I'm sorry we're busy" variety. I don't consider posts making excuses to be viable and or to count as "presence". I could post on my companies site daily and address nothing....what would be the point. I
appreciate your opinion and observation but just because they post does not mean they are addressing certain issues. Thanks
To Rizia
You made the point that "If a product is no good then I don't buy it". Please share with us how you know a product is "no good". I would submit that the over 100 prior posts from users about the Renegade or Rebel or Tweaker line dealing with problems thought they were buying a "good" product. Are they all "idiots" because they purchased a product that had a problem? I would also submit that NOONE in the service industry survives with a "too bad for the buyer" attitude...and succeeds. I would submit you DO NOT own a service company and perhaps have no idea of the liability attached to manufacturing a product. What part of the "service" industry are you in by the way?
Thanks
J
jamme61
Member
I have a renegade with no problems but, I have to admit these posts are starting to concern me. There seems to be more and more of this type post. why didn't anyone at Egnater talk to this guy?
B
bruce egnater
New member
Dear TCC,,
You say we have not responded which further proves your point. What number have you called 17 times since March 8 and what did you say when you called? My phone number is 248-541-9100 and I have not received a single call or message from you that I am aware of. I'm not sure why you are so angry but if you feel you have been mistreated, I understand and apologize, for the 65th time. I suspected this discussion would go off in a different direction, as it clearly did, and I feared further attacks on my character. I suppose that is a bit cowardly but I did not feel it appropriate to attempt to defend my character here on this forum. I don't know who you are and I do feel your anonymous public airing of your grievances was not really necessary and served no purpose other than to garner support for your cause, whatever that is. I understand your points about customer service and I can assure you we work hard everyday to try to improve our service and products. No one knows what it is like to be me nor do I know what it is like to be you. I feel to condemn a person publicly without knowing "the facts", as you have done, is both unfair and improper and I choose to not be a part of it. I am well aware of the perception that the "golden days" of Egnater are over. I am also quite clear of the perception that I have sold out and desserted America by have products made in China. You, as a business professional, should be very much aware of the issues building reasonably priced electronic products to sell through retailers like Guitar Center and around the world. The boutique amp market >alone< is no longer a viable path for the future of Egnater. The modular products are unique in the amplifier world and will return in the future. I have chosen to make what I hope are the best decisions for my family and the people who work very hard to build and improve Egnater every day. Lastly, you say that the "the overseas line has terminated the modular line in terms of components and service". This is not true and I don't know where this fact comes from. Ian, Terri and I are here everyday taking care of new and old customers. We have never refused or stopped taking care of modular (or other) customers and still charge very little if anything for repairs on our handmade amps, regardless of age or who the original owner was. I'm not sure how my response will be interpreted here but please understand this is my life and my career and I am doing the best I can for my customers and family. Of course, I think you all know I am always open to constructive criticism and suggestions for improvement, which TCC has pointed out and I will address those points.
You say we have not responded which further proves your point. What number have you called 17 times since March 8 and what did you say when you called? My phone number is 248-541-9100 and I have not received a single call or message from you that I am aware of. I'm not sure why you are so angry but if you feel you have been mistreated, I understand and apologize, for the 65th time. I suspected this discussion would go off in a different direction, as it clearly did, and I feared further attacks on my character. I suppose that is a bit cowardly but I did not feel it appropriate to attempt to defend my character here on this forum. I don't know who you are and I do feel your anonymous public airing of your grievances was not really necessary and served no purpose other than to garner support for your cause, whatever that is. I understand your points about customer service and I can assure you we work hard everyday to try to improve our service and products. No one knows what it is like to be me nor do I know what it is like to be you. I feel to condemn a person publicly without knowing "the facts", as you have done, is both unfair and improper and I choose to not be a part of it. I am well aware of the perception that the "golden days" of Egnater are over. I am also quite clear of the perception that I have sold out and desserted America by have products made in China. You, as a business professional, should be very much aware of the issues building reasonably priced electronic products to sell through retailers like Guitar Center and around the world. The boutique amp market >alone< is no longer a viable path for the future of Egnater. The modular products are unique in the amplifier world and will return in the future. I have chosen to make what I hope are the best decisions for my family and the people who work very hard to build and improve Egnater every day. Lastly, you say that the "the overseas line has terminated the modular line in terms of components and service". This is not true and I don't know where this fact comes from. Ian, Terri and I are here everyday taking care of new and old customers. We have never refused or stopped taking care of modular (or other) customers and still charge very little if anything for repairs on our handmade amps, regardless of age or who the original owner was. I'm not sure how my response will be interpreted here but please understand this is my life and my career and I am doing the best I can for my customers and family. Of course, I think you all know I am always open to constructive criticism and suggestions for improvement, which TCC has pointed out and I will address those points.
J
jamme61
Member
GREAT! This is all I needed THANKS BRUCE you rock!! 
ALL THE BEST!
ALL THE BEST!