I'm a nobody in the guitar world, yet every time I've contacted Egnater I've had a response. I bought a mod50 second hand, and needed a repair a few months later, and they took care of it really fast and cheap (they even threw in a new set of tubes free of charge, when I forgot to ship them the old ones, and their price included the return shipping to South Florida).
This pissing and moaning when a company changes isn't unique to Egnater. Yeah, it's nice to have a local mom and pop shop where they know you by name. And honestly, I think Egnater still retains that ease of communication (I've PM'd Ian a few times and he's always responded, and honestly, I don't know how often it was worth his time to answer my little questions). No one bitches about Marshal or Fender not listening and bending over to their every will and need. With small companies, like the handmade egnater line, the wait lines were/are long. Same for small time luthiers (go over to TGP and read about wait times of 2,3, 5+ years for a guitar). Larger companies will rarely have that shortage or weight lines (when was the last time you couldn't find a Line 6 product).
I was absent for the forum for about a year or so, and during that time it was announced that the modular line was on hold for the moment, and I learned that some people jumped shipped because they "didn't like" the new changes. I found that baffling. Does the amp you have still sound amazing and do what no other amp can do? The answer for me is a resounding yes, so why would I sell it? If people followed that same logic, we should have all stopped buying Fender and Marshall amps when they discontinued classic 'grail' models, and no one should look for those old amps again.
It's nice to support a small time company who's product you love. But I don't support egnater just because they're small (or their modular line at least), but I support it because it's the absolute best amp I could ever imagine owning or playing. It's expensive nature meant I sometimes had to buy second hand to afford it, but I still got no less respect or support from the company.
Honestly, the bitching and whining is getting a bit old and annoying. None of my post is targeting anyone in particular, nor am I referring to or insulting anyone's intelligence. It's the collective nature and sum of it over the last few months. It's all much to do about nothing. The company still supports all their products and will make repairs if needed. They haven't abandoned the modular line, it's just on hiatus. They still are active on the forums and answer questions.
Yeah I want an E2 as bad as anyone else, but guess what? It's not out yet (yeah I'll talk about how I can't wait for it to be out, but that's just out of excitement). In the meantime, I'll wait patiently and rock out on my Mod50 and love every second of it.
BTW: their GC line has some good sounding stuff and great price. The TM2x12 sounds as good, if not better, than the CAE 2x12 I got and it's way cheaper. It's a phenomenal 2x12, at any price, and luckily it's an affordable one.
Tired of all the Egnater bashing as of lately. Its funny how broknstuff is your screen name when you are stating these opinions about people and their broken Egnater tourmaster series gear... pretty classic stuff. Seriously though, I just had Ian help me out with getting a D/D module made for me through them and shipped off to Indoor Storm, couldnt ask for better communication despite my impatience... they handle their end pretty well from my point of view.
You Will Have To Pry My M4 From My Dead Cold Hands!! 
In recent months there has been a rash of 1st time posters complaining about the products, complaining about C.S., complaining about where the amps are made, spending time venting here instead of actually trying to get their problem solved, etc.