how to handle a remorseful buyer on reverb?

  • Thread starter Thread starter mchn13
  • Start date Start date
VonBonfire said:
Ground loop noise? I'm not sure he has a complaint there.

Tell him to call his electrician. Ask him what year his house was built and when the wiring was brought up to code. Ask him how many florescent bulbs he's still got in his house or how many rheostats have been installed on his lights. Doesn't sound like you are dealing with the sharpest tool in the shed.
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Send him a Sweetwater link for an Ebtech Hum Eliminator
 
VonBonfire said:
Ground loop noise? I'm not sure he has a complaint there.

Tell him to call his electrician. Ask him what year his house was built and when the wiring was brought up to code. Ask him how many florescent bulbs he's still got in his house or how many rheostats have been installed on his lights. Doesn't sound like you are dealing with the sharpest tool in the shed.
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Yeah ..... It sounds like Dirty AC to me ..... not a Ground loop ...... but who knows .... this kind of shit is why I don't sell on the " Verb " anymore
 
Normally i would just let this go and have the guy ship it and refund. But Im SO sure that hes full of shit that it makes me mad.
I put my combo amp on clean at half volume and ot had way more noise than either video he sent me. My nvm marshall… same.
 
denialist said:
Yikes what happened?
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I made more from the UPS insurance claim than the sale price of the amp.. and since Reverb cancelled the sale, I also did not have to pay their 8% fees. UPS also negated the shipping fee.

But it was about 30 days of me fretting about how I was going to get screwed on the sale of a vintage combo amp due to a bizarre "buyer's remorse" situation before it got resolved.

In the end, I got over $200 more than I should have (due to the insurance payout amount).
 
Arch Stanton said:
I made more from the UPS insurance claim than the sale price of the amp.. and since Reverb cancelled the sale, I also did not have to pay their 8% fees. UPS also negated the shipping fee.

But it was about 30 days of me fretting about how I was going to get screwed on the sale of a vintage combo amp due to a bizarre "buyer's remorse" situation before it got resolved.

In the end, I got over $200 more than I should have (due to the insurance payout amount).
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So what happened? You said buyers remorse but there was an insurance claim? Where did the amp end up? Did reverb help with it? I’d like to avoid these sorts if situations. You’d think it was all pretty straightforward.
 
denialist said:
Where did the amp end up?
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I wish I knew.. out of morbid curiosity more than anything.

UPS refused to give the amp back to me. Reverb insisted I refund the buyer's money.

It created this weird situation where I had to call Reverb on their own rules, which state that if a buyer returns the amp (or whatever item) back to you, you have to refund. I never got the amp back, so I refused to give the money back.
 
I had something similar with an interface I sold on Reverb. It was brand new when I got it and the buyer claimed a weird noise on the monitor out and wanted to return/refund. I asked for a vid (Even Reverb recommended this) of the problem, which he didn’t provide but said the problem was random. I told him if he could supply a vid, I would initiate a shipping claim for damage but no immediate return/refund. I gave him a few additional days to replicate it on a video or it’d be a done deal, which he was agreeable to. I didn’t necessarily think he was being false. All I could do was lay down some agreeable, finite terms that would have a record in the message chain on Reverb. I got Reverb in the mix right away and honestly felt their attitude about it was very fair and they seemed to have my back on what was transpiring. I didn’t hear from him by the deadline and that was that.
 
A lot of these devices aren’t made to the highest standards. Cheap boards, wave soldered probably. It’s not hard to imagine a decent knock in shipping might create an issue at a joint. If it involved grounding? possible. that’s why in my example I was open to him showing me the problem and at least filing a claim. Shit happens. Just don’t promise the moon when you can’t take it back later. I just treat others as I would want to be treated and if they report an issue without drama but earnest concern/questions I’m glad to do what I can to get to the bottom of it with them and take care of it, if it’s warranted.
 
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