John reached out for me to repair the guitar. Which was surprising because I was one of the ones pointing out the crack is clearly visible in the listing pictures and John knew about it.
Given the drama, the further potential for shipping damages, I declined to repair the guitar.
I like John0421 and he always has seemed to have a flawless transaction history here and an upstanding member. But I did read the screenshots of the listing and the guitar was listed with descriptions of MINT, CLOSET CASE QUEEN, All corners are MINT and ZERO fretwear. Also how does an ebony fretboard get cracked during shipment without completely snapping the neck, I really don't think a crack like that occurs instantly but more like age cracks in laquer clearoats, maybe the ebony dried out over the years who knows but it is a BIG flaw nonetheless.
What I do know is that it is the responsibility of the seller to disclose any and all possible flaws in an item within the lisiting of the sale and to all potential buyers. If John had mentioned, "hey there is a crack in the fretboard" that was visible to some in those photo's the OP buyer may have passed or decided to make an offer at a discount if he wanted to fix the issue. I'm not sure any buyer would buy a neck through guitar with a cracked finger board. Not disclosing those flaws and using the descriptions he did was misleading at best and dishonest at worst. Either way the John4021 is responsible for the description terms he used in his ad they they implied a MINT guitar(meaning like new....no flaws), No cracked corners edges in the finish, NO CHIPS OR DINGS, NO cracked ebony fingerboard and ZERO fretwear. If the guitar was not 100% to this description from the ad that's not the buyers fault.
Maybe the OP buyer didn't do his due diligence but I can see the fact that John4021 is a senior member here with a stellar track record probably helped the buyer assuage any concerns.
John doesn't need to admit any guilt but he should make the buyer whole with a full refund and if he lists guitar again be 100% honest about it's condition period end of story. It's a shame these things happen but it's life and I don't feel the buyer was trying to scam John4021 whatsoever judging from the screenshots and he needs to cease treating the buyer as though he is.
Everyone on this board knows that if they received a guitar not in the condition as it had been described in the ad you all would have done the very same thing myself included that the OP buyer has done regardless of the fact that John is a senior member here....MINT means MINT and that's that, and if it isn't that the seller is fully responsible for his ad.
Excerpt from the ad itself:
Here's a real time piece (or at least a mint RR for yous guys)
Closet Case Queen.
White with black pinstripes. All corners are mint. No chips or dings
Paint shines like new.
Ebony fretboard. ZERO FRET WARE
Hard to get it in the right light to show off how the Shark tooth/ Fin markers and Jackson name on head stock have great pearl/rainbowing to them.
''Brand new'' Jackson case.
I have the original which is pretty much mint.
That thing is as big as a Piano case and not included (unless you want it and add to price and shipping.)