May have told this story before. I ordered a Focus 5000 from the local music store when I was 15. It got all screwed up, took forever, got the wrong color, dead pickup, etc. I wrote a letter to Dennis Berardi. He called me the following week, apologized profusely, told me to come down to the factory for a tour and to have them fix my guitar. I lived in NJ at the time, but wasn't driving yet, so my mom drove me and another guitar buddy with a Baretta. This was during the 5150 tour and we got to see three of Ed's spare 5150 guitars that had just been finished and were being shipped out to him, hung with Dennis in his office and he showed us lots of cool photos of a backyard BBQ at his house with all the Kramer endorsers of the day. It was very cool.