messenger":1stn8n65 said:
JTyson":1stn8n65 said:
Atticus Mahoney":1stn8n65 said:
I know two people who've done business with Stonetone. The first sent in his FR to have it fitted for his Ibanez RG and when Stonetone decided they couldn't figure out how to mount it, they refused to send it back until "they came up with a solution". The second had his work completed but ultimately tone was diminished greatly. Both people were in a position to help Stonetone's sales and so, wisely, Stonetone offered their services free of charge. Unwisely, when Stonetone was called on these issues, the owner's tone (pun intended) changed from bright to downright ugly. Ok, so everyone starting out has hiccups but how you overcome them will determine how well you do. Long story short, I hear Stonetone is not having a great NAMM experience.
Sold 400 units with no problems?
We only have a few here who sent the guitar to YOUR shop for an install and both had problems. Care to try again?
Really??? I must have miss that
You must be referring to Kevin Kyle and Vince Barone of the group room on FB called G.A.S.
I met both these two artists in their group room to discuss this new product back late summer/fall 2013 prior to engaging with Floyd Rose on Nov. 22nd 2013.
Kevin was sent a FREE block to try since Scott Gailor and others who knew him mentioned to have him try one. So, I did.
A month later he hadn't installed yet since his tech was busy and Kevin is not a tech only a guitar player as he stated many times.
So one evening he installed it and the guitar had a nasty buzz so he texted me @ 1 a.m in the morning to rant than inquire and so I had scott and ronny who was up @ that time to converse with him to resolve his issue and the result was he has a single grounded guitar which the rock block interupted the completion of the ground circuit to the claw since that was the only ground. Initially he said it was installed on his jackson dinky.. then he spews and rants all untruths to offset his inability to install a block or capable to do any tech work as he stated many times over so then his story grew to where the install was on his skull n bones guitar and it blew up fried everything caught on fire bla bla... LOL.. what a joker.. and that's where that went..
Vince Barone wanted to have his prestige Ibanez block (pictured above) modded and at that time I hadn't made one for that model since the hardware is ridiculously small requiring 6) #4 machine mounting hardware. I also said I would hook him up for free to get some guys rocking this new product being so new... I researched and bought 100 pcs. and was sent wrong thread count etc. told him on the phone after a month of searching, he became Irate and disrespectful and demanded I return that day.. I told him I'll send it when I'm ready since everything was taken apart and I didn't appreciate his crass attitude which will be within a week from this call. Of course he didn't want to hear that since I had already made the block and was 3/4 the way done so far and ready to make my own inserts since this hardware was not available for purchase of the many sources I researched. So again, he ranted many untruths which only led to more interest of other thru FB that led to more sales for Stone Tone® yet he got the complete tremolo back in neat order as I stated to him just like it was sent to me and then Kevin sent me the free block back I sent him once Vince said he had received his tremolo back with no issues.
They both are story tellers and I am not going to re visit that incident but you wanted to know so there it is.
These two incidents are not a part of my prior post mentioning 400 + satisfied customers to date without one single issue.
And for the record my Namm experience on the main floor of Winter Namm 2014 and 2015 was EPIC. I conversed with George Lynch, Chris Poland, Robby Palagari, Greg Howe, Eddie Ojeda, Andy Sneap, Keith Merrow, Jeff Loomis, Ira Black, Dave Reffett and many many more..
So again, you want to believe story tellers go ahead, yet we are doing great and now have 19 different types a upgrades for all types a manufactures tremolos.