Beandust":25mjua2t said:
I disagree with it being a buyers responsability tondo anything but plug a cord and a speaker cable in turn it on and play it. All the profound statements about *you should be prepaired to swap tubes isnt part of the sale..unless I am missing something, does it say under the agreement or manual* swap tubes in arrival? Not. If it was a made in China mass production amp maybe so. It's a boutique piece of expensive gear so i think its horse shit. His money works* that he purchased it with. I am sure it will be resolved by DF no question. If the tubes are the issue how does it leave the factory? It's the shippers fault? Shipping tube amps is a challange so what the hell do you do ask them to pull the tubes and bubble wrap them individually? Regardless it sucks for a new product line debut that is on backorder.
Tubes go bad, it's a fact of life. What worked at the factory, could easily go south soon after. A $3500 Friedman is just as susceptible to a tube going bad as a $300 Jet City, so I'm with the posters who have a steady supply of preamp tubes on hand, for that reason. It's happened to me before, multiple times, and not once did I blame the manufacturer for a bad tube, that's just unreasonable.
However, if I find that a tube isn't the issue, it ends there and it goes back for replacement, or refund. I don't tend to screw around with warranty repairs, shipping all over hell's half acre, letting it sit with a local tech for weeks on end, fuck that. That said, Sweetwater, (if stock permits), nips that in the bud and normally ships a new unit and a return label.They're tops in the industry when it comes to that, no doubt. They've been good to me, when it comes to issues beyond a bad tube. I bought a new Helios with a transformer issue, (a demo), and they shipped me a brand new one at the demo price, and a return label. But, with backorders, you're kinda in a tough spot.