how to handle a remorseful buyer on reverb?

  • Thread starter Thread starter mchn13
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Arch Stanton said:
Came close to getting burned on an amp I sold on Reverb last year.

Never again.

šŸ˜¦
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Last two amps I sold on Reverb went sour ...... worked fine when they left my house ..... one came back and worked absolutely fine for me . and the other had half the relay switching transistors blown in it ( don't know how that can happen in shipping ) ..... I had to refund the money and pay to have them shipped back to me .
 
griff10672 said:
Last two amps I sold on Reverb went sour ...... worked fine when they left my house ..... one came back and worked absolutely fine for me . and the other had half the relay switching transistors blown in it ( don't know how that can happen in shipping ) ..... I had to refund the money and pay to have them shipped back to me .
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Yeah, same here.. Perfectly good amp. Working fine.

Buyer gets it and within 2 hours of delivery, he tells me that he and his friends tried connecting various speakers and now the OT is blown.

Wants full refund. :doh:
 
People are just stupid. I bought a line 6 hd500 floorboard once and the cock sucker put in a thin wall usps box. No wrap, foam, nothingā€¦.canā€™t believe it worked and wasnā€™t damaged. Emailed the dumbass and he said ā€œwell I wasnā€™t worried, line 6 builds their stuff toughā€¦ā€ I couldnā€™t believe it. Point of the storyā€¦.you gamble every time you buy and sellā€¦. Gave up on it after I paid for insurance and both times ups told me to go fuck myself. Sorry Iā€™m ramblingā€¦.
 
JackBootedThug said:
People are just stupid. I bought a line 6 hd500 floorboard once and the cock sucker put in a thin wall usps box. No wrap, foam, nothingā€¦.canā€™t believe it worked and wasnā€™t damaged. Emailed the dumbass and he said ā€œwell I wasnā€™t worried, line 6 builds their stuff toughā€¦ā€ I couldnā€™t believe it. Point of the storyā€¦.you gamble every time you buy and sellā€¦. Gave up on it after I paid for insurance and both times ups told me to go fuck myself. Sorry Iā€™m ramblingā€¦.
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Shipping something, especially a guitar or amp, feels like youā€™re spinning a damn roulette wheel. The stress is real, waiting for that delivery confirmation and the hoping for the all clear from the buyer. Or at the least silence from the buyer by the three day markā€¦lol
 
Arch Stanton said:
Yeah, same here.. Perfectly good amp. Working fine.

Buyer gets it and within 2 hours of delivery, he tells me that he and his friends tried connecting various speakers and now the OT is blown.

Wants full refund. :doh:
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What a damn fool.
 
Hey man i didnt know you were on here or wouldnt have called you out for a pigpile on here. You were polite and handled it well. Even if i disagree, i didnā€™t mean to be shitty or contemptuous.
 
Metlupass2 said:
Changed my mind ....now I'm filing a PayPal claim.

























PS I'm not really the guy
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Pretty funny though. These were pretty much what he said lol. Dude opened the chassis and now said that the tone knob is broke. Is what it is i guess.
 
I take pics and do a video playthrough right before I pack the item, plus while I'm packing it. Once it's in the buyer's hands, your position is only as strong as what you can prove. As a buyer, I've won not-as-described disputes because the best the seller could argue was their 6-month-old photos.

The caution with a remorseful buyer is whether they'd be willing to damage the item in order to justify the return. You can be as rigid as you want about the finality of the sale, but if they can make a case that it arrived differently than it was listed, then you're taking it back. I'd rather get my item back in good condition and be able to resell it, than to be on the hook for an item that a buyer intentionally damaged in order to justify their remorse. I just build the expense of those types of contingencies into my pricing.
 
I only "buy" on Reverb as they cover your ass pretty good if you legitimately have a problem. Selling? I Only sell here or a couple other forums. Too many self entitled buyers remorse breeding wanker can't play for shit anyways cry baby douche bags I don't like it so I'll make this guys life hell for awhile while I'm jerking off in my Mothers basement wearing nothing but her kitchen apron watching dwarf porno. Or something like that. :)
Yeah...it's Saturday and I'm bored.. lol!
 
Man, all this talk. I just shipped off an item thru eBay. I packed it like a champ and shipped it USPS per the buyer's choice. I hope I don't get any faggoty problems because some sally boy decided he doesn't like it and thinks he should get the money back. People are shit anymore..
 
I had a JMP-1 that I sent in to Trace at Voodoo Amps to get a mod to reduce the loud noise that I was hearing from the unit.

It comes back and the noise was even louder.

I had called Trace and we tried to problem-solve the issue.

One issue was the mod increased the overall gain on the JMP-1 so every gain level needed to be turned down a LOT on the JMP-1.

The second issue was the room where I had the JMP-1 set up.

The ceiling lights were causing the noise.

I had moved the JMP-1 to another room and it was dead quiet.

I wouldn't have sent the JMP-1 to get modded if I had known it was just the ceiling lights causing the noise :doh:

I had purchased an amp this summer that was making loud pops while I was switching the channels with the footswitch.

The seller suggested cleaning the end of the power chord and the electrical outlet.

I had cleaned the end of the power chord and tried a different outlet.

The loud pops disappeared.

Most people don't really think about the way electrical current passes from our homes to our gear (I find it interesting (and frustrating) that not all outlets provide equal quality).
 
Hereā€™s my unpopular take.

Regardless if it legit or remorse, if you are selling on reverb competing against brick and mortar businesses, and asking ā€œonlineā€market value, you need to be prepared to deal with customers in the same manner. This means taking something back.
 
scottosan said:
Hereā€™s my unpopular take.

Regardless if it legit or remorse, if you are selling on reverb competing against brick and mortar businesses, and asking ā€œonlineā€market value, you need to be prepared to deal with customers in the same manner. This means taking something back.
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I kind of agree. Not that you should accept losses on a return due to shipping costs or transit damage when the sale is intended to be final, but I think that itā€™s good to work with people if possible.
 
denialist said:
I kind of agree. Not that you should accept losses on a return due to shipping costs or transit damage when the sale is intended to be final, but I think that itā€™s good to work with people if possible.
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I think you work with Reverb, Iā€™ve seen them sometimes cover the shipping. That said, I always used the add on seller protection service.
 
People are dickbags. They think they can buy your shit, try it out, then fabricate a problem to make you take it back.
 
Are you allowed to charge ā€œRestockingā€ or ā€œDamaged itemā€ fees on Reverb? That way you can accept returns for whatever reason and the buyer will think twice. Say 10-20% for restocking and 0-100% for damage.
 
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